US Cable Support > Mediacom > Mediacom To Start Charging For Phone Modem

reply to jojosuburban

Re: Mediacom To Start Charging For Phone Modem

I would like to know if the Firewall/NAT can be disabled on the modem you can buy?

I tried the wireless/DOCSIS 3.0 Gateway modem Mediacom had and it sucked. I could not disable the NAT and Firewall features. I need to have my own router know my internet IP address.

Also with WPS security issues, I don't want any wireless router on my network that doesn't allow that feature to be disabled.

reply to MediacomChad
Looks like I might be cancelling telephone service. Wife and I are going to have a nice talk about it tonight. I'm tired of being nickeled and dimed with all these BS charges. Rarely did I have issues with the phone service, either. It's been really reliable, even when the internet's been out. It's sad since no cell phone provider can cover this area well. I'll probably just rely on Skype or some other VoIP service.

reply to WhatHappened
As soon as I get the for sure word on which brand/model it is I will let you know.

reply to MediacomChad
Why force people to buy a wireless gateway? Why not sell Cisco DPC3208 (wired and phone only)?

Any wireless gateway provided by Mediacom requires Clear Access service and it's $3.95/mo so Chad does that mean people will need to pay this fee too?
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I speak for myself, not my employer.

reply to MediacomChad
And Mediacom continues to make thoughtless and terrible decisions. What a joke. First it's stupid to charge $10 rental for one single device. I've had mine for years. 2nd, it's stupid to make the change when the only current alternate option is to buy a crappy from Mediacom rather than retail options. That device isn't worth $1.49 little lone $149.

I will be dropping the phone before I'm charged for this rental. Might even be time to kill Mediacom as my internet provider too.

Glad I don't have phone service and I bought my own modem for internet.

reply to Anonymous
Our wireless gateways do not require the clear access service. It is optional with the home networking service. Generally, we would not give out wireless modem combos without paying for the wireless service but when limited stock requires, we do not add Clear Access.

reply to MediacomChad
I already have a modem that is currently capable of using the phone service that I haven't been using. Will I be able to get this provisioned and return the modem I currently rent from Mediacom? I'd rather avoid buying another modem for $150 when I have one that's almost identical to the one I currently have. The only reason I'm not currently using it for the internet portion is because I didn't have any spare power outlets nearby, but if I'd be able to get rid of the Mediacom modem, then that would be a non-issue.

Seriously, charging people $10 to use the device for two different features when it needs to be there either way (if you have both services) is a complete ripoff. Do you seriously not understand how wrong this sounds? I'm extremely disappointed. It seems like every time I turn around, Mediacom is doing something that's an insult to current customers who subscribe to all three of their services. I don't want to shop around for phone service, as aside from this I've been very happy, but that point might be approaching.
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You're watching Sports Night on CSC so stick around...

We are currently reviewing the potential for customers to purchase modems from other retailers or use their own that they already have for phone service. As soon as we have more information on this I will let everyone know.

Rocco wants the cash.

He won't net much cash if several customers drop the phone.

tsduke, realistically, this has actually made me think about not just dropping phone, but also TV service. I realized how little cable I actually watch as I started thinking about other ways to save on my bill tonight, and have been talking with other people in our household about it. Until another internet provider can offer speeds beyond 1.5 in this area (which is as high as CenturyLink goes currently) I'll be stuck with that, but dropping TV and moving phone might be what we end up doing. Between the digital adapters that will start costing $3/month next year, the voicemail charge (which was something originally free), a charge just to have a cable box, and now the modem double dip...ugh. And satellite isn't any better in regards to TV when you start taking into account multiple TVs in a household. I'm honestly thinking I could learn to live with just OTA networks.

MediacomChad, know that I don't hold you responsible for any of this. I still appreciate all the help you've given people here, myself included, over the past few years, and I know you can only do so much. But please, if you're in a position to pass on these concerns to people above you, do so. As a customer, I hate being in this position. I'm generally happy with the quality of my service. The picture's good, the phone's hardly ever down, and my internet connection is stable and fast. But I also hate the feeling that I'm being gouged or ripped off. You're basically raising the price of phone service by $5 across the board, but tacking it on as an equipment fee instead. It feels underhanded, shady, and, I don't know if it will do any good, but I will be passing my concerns on to local politicians and a few people I know in the media as well. I'm sure there are plenty of people who won't even look twice at their bills, but our household is on a very fixed income right now, and even $5 makes me stop and think.
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You're watching Sports Night on CSC so stick around...

Yes, there are many options for cord cutters now if they are not huge content consumers of the latest and greatest. Netflix is cheap and has a lot of streaming content, although the movie selections are pretty limited. There is free Hulu with commercials and paid Hulu. A mix of OTA, Netflix, Hulu, and other internet accessible content will cost a fraction of Mediacom TV service.

reply to danawhitaker

reply to danawhitaker
A lot of people don't notice these 'sneaky' price increases and that's why companies do it. Sales people get to advertise lower price and company can charge more at the same time.
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I speak for myself, not my employer.

reply to danawhitaker

reply to MediacomChad

reply to tsduke