 crazyk4952Premium
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| Anveo fax question I really like being able to send faxes through the Anveo website. This the only company that I have found that will allow you to pay-per-fax and have a non-expiring account balance.
But, whenever I send a fax, Anveo will attach it in an email to me and state if it was successful or not. This is a HUGE problem since most of the documents that I fax contain sensitive material (such as SSNs, etc). Since email is not encrypted, this traffic is easily intercepted.
Is there any way to change this? |
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 TrevIP Telephony AddictPremium
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kudos:4 | You know that the fax transmission itself is not encrypted, and quite likely the traffic between Anveo and their carrier is not encrypted either, right?
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crazyk4952Premium
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| said by Trev:You know that the fax transmission itself is not encrypted, and quite likely the traffic between Anveo and their carrier is not encrypted either, right?
Actually this is not quite true. When I am connected to the Anveo portal, the connection between me and anveo is encrypted. When Anveo is sending the fax on my behalf, their connection to the world is unencrypted. When I ask Anveo to send a fax on my behalf, I must trust them. I am ok with this.
When Anveo sends an image of the fax back to me as an email, it is not only sent to my email provider on an unencrypted connection, it is also stored on the email server without encryption. Anveo is now asking me to trust my email provider. I am not OK with this. |
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TrevIP Telephony AddictPremium
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kudos:4 | Sounds like you understand what I was saying, but to clarify its not between you and Anveo that I was referring to, it was the PSTN side that is in the clear.
You need to trust Anveo, their data centre, all the transit providers between them and their carrier, and all carriers involved with the call.
Granted, you reduce exposure by avoiding another trip across the Internet to your mailbox and ISP, but eliminating this by no means secures the transmission.
Like I said, sounds like you understand this, but there it is spelled out for anyone else who stumbles upon this topic.
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crazyk4952Premium
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| said by Trev:Sounds like you understand what I was saying, but to clarify its not between you and Anveo that I was referring to, it was the PSTN side that is in the clear.
You need to trust Anveo, their data centre, all the transit providers between them and their carrier, and all carriers involved with the call.
Granted, you reduce exposure by avoiding another trip across the Internet to your mailbox and ISP, but eliminating this by no means secures the transmission.
Like I said, sounds like you understand this, but there it is spelled out for anyone else who stumbles upon this topic.
Basically they are just making my data take an extra unnecessary unencrypted trip  |
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Anon | Agreed.
If I sent OUT a fax, I do not want it being sent back to my own mailbox.
Anveo are very responsive, so hopefully they will offer you options such as:
1) Send outbound fax, receive e-mail confirmation and copy of fax.
2) Send outbound fax, receive e-mail confirmation alone.
3) Send outbound fax, do not receive confirmation.
I'm sure they could arrange this.... |
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 Arne BolenHappy Anveo customerPremium
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| reply to crazyk4952
said by crazyk4952:Actually this is not quite true. When I am connected to the Anveo portal, the connection between me and anveo is encrypted.
...
When Anveo sends an image of the fax back to me as an email, it is not only sent to my email provider on an unencrypted connection, it is also stored on the email server without encryption. Anveo is now asking me to trust my email provider.
The best solution for you would be to switch to an email provider that you can trust and uses an encrypted connection.
Most email providers today always use an encrypted connection between their servers and their customers. Even many free email services do that.
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crazyk4952Premium
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| said by Arne Bolen:said by crazyk4952:Actually this is not quite true. When I am connected to the Anveo portal, the connection between me and anveo is encrypted.
...
When Anveo sends an image of the fax back to me as an email, it is not only sent to my email provider on an unencrypted connection, it is also stored on the email server without encryption. Anveo is now asking me to trust my email provider. The best solution for you would be to switch to an email provider that you can trust and uses an encrypted connection. Most email providers today always use an encrypted connection between their servers and their customers. Even many free email services do that. You are missing the point completely. I should not have to trust my email provider (and if you do trust your email provider, you don't understand how email works). I would never send my SSN over email.
You are correct in that most email providers have a secure connection between me and them. However, when Anveo sends the email it is going over an unsecured connection. Also, email is not stored on the server encrypted.
Anveo is not perfect and this is a valid criticism!
Telling me that I need to trust my email provider is like Apple telling iPhone 4 users with reception problems that they are holding their phone wrong..... |
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Anon | I'm sure that if you raise this point to Anveo they would modify their system to offer you the options I noted above----
Knowing them they can probably accomplish it by the time they go to Five Guys burgers for lunch today. : ) |
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Arne BolenHappy Anveo customerPremium
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| reply to crazyk4952
said by crazyk4952:However, when Anveo sends the email it is going over an unsecured connection.
Actually, that's not entirely correct. Anveo's SMTP server will use an encrypted connection to the recipient server if that server supports encryption. Today most SMTP servers support encrypted connections between servers, and that also applies to the SMTP server Anveo is using.
said by crazyk4952:Also, email is not stored on the server encrypted.
Maybe in your case. My email provider stores all my emails encrypted on their servers.
The fax from Anveo, and any other fax provider, to the recipient fax machine is sent on an unencrypted connection. It seems you don't mind that.
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crazyk4952Premium
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| I am not trying to start a voip holy war here. I know there are many people that happily use Anveo on a regular basis.
I am merely pointing out an area for improvement that Anveo has. They can choose to listen me and change, or not.
I am also not trying to personally attack you. However, I do not believe that your statements about email being encrypted/secure are true. If I have time I will research this further. |
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Arne BolenHappy Anveo customerPremium
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| said by crazyk4952:However, I do not believe that your statements about email being encrypted/secure are true. If I have time I will research this further.
You are free to believe whatever you want. I have many years of experience working with mail servers, I bet you don't have that experience. 
Anyway, you never answered why you accept unencrypted connection when sending a fax but not when receiving a copy of the same fax. There is no logic in that.
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crazyk4952Premium
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| said by Arne Bolen:said by crazyk4952:However, I do not believe that your statements about email being encrypted/secure are true. If I have time I will research this further. You are free to believe whatever you want. I have many years of experience working with mail servers, I bet you don't have that experience. Actually I do have that experience. As the admin on a mail server I can read anyone's email that I want (I don't, but that's not the point).
said by Arne Bolen:Anyway, you never answered why you accept unencrypted connection when sending a fax but not when receiving a copy of the same fax. There is no logic in that.
Because I have to. Fax, is sent over an unsecured connection. There is no way around that.
Anveo does not have to send me the fax back via an unencrypted connection.
The entire point of this tread is that I just wanted to point out that it is not good practice to do this. That's it.
Just as an example to further prove the above point: Information that is protected under HIPAA may be sent via fax but NOT via email. |
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anveoPremium
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kudos:1 | No need for VOIP holy wars
As PX Eliezer noted it is something that can be easily implemented on our end. Maybe not right away (because we are busy with launch preparations for 2 new services) but within a reasonable time frame.
BTW thanks PX Eliezer for the list of choices |
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crazyk4952Premium
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| said by anveo:No need for VOIP holy wars
As PX Eliezer noted it is something that can be easily implemented on our end. Maybe not right away (because we are busy with launch preparations for 2 new services) but within a reasonable time frame.
BTW thanks PX Eliezer for the list of choices
Thanks! I know you guys watch this forum and it seems you are pretty quick to implement changes/features.
I really was just wanting to share my experience with using the fax feature and I didn't want to start an argument! |
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That's a happy ending. As usual Anveo listen to their customers and I wouldn't be surprised if the changes are implemented within a short time.
Don't be afraid to suggest new features directly to Anveo. They even have a Suggestions Box, it's on the Support tab.
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crazyk4952Premium
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| Well it seems that Anveo may be planning to allow the customer to change the behavior for outbound faxes:
Unfortunately, the portal does not allow me to save the changes.  But hopefully it will soon! |
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1 edit | said by crazyk4952:Well it seems that Anveo may be planning to allow the customer to change the behavior for outbound faxes:
Unfortunately, the portal does not allow me to save the changes. But hopefully it will soon! Confirmed. I have sent a bug report.
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Arne BolenHappy Anveo customerPremium
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| said by Arne Bolen:said by crazyk4952:Well it seems that Anveo may be planning to allow the customer to change the behavior for outbound faxes:
Unfortunately, the portal does not allow me to save the changes. But hopefully it will soon! Confirmed. I have sent a bug report. The bug has been fixed.
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crazyk4952Premium
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| said by Arne Bolen:said by Arne Bolen:said by crazyk4952:Well it seems that Anveo may be planning to allow the customer to change the behavior for outbound faxes:
Unfortunately, the portal does not allow me to save the changes. But hopefully it will soon! Confirmed. I have sent a bug report. The bug has been fixed. Yup. I can save the changes now |
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