| reply to lilstone87
Re: [Connectivity] "Your Node Is A Mess" There has to be something different that level 1 tech support looks at and also the tech that comes out must not look at the node. He just came to my house and said my s/n ratio was borderline and someone turning on a TV could knock me off. He said there are really tough to figure out. Well, obviously not when you know the node is bad. Sigh. This has been going on for weeks. Just venting, the end is near...I hope. |
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Reviews:
 ·Cox HSI
| said by slick1ru23:There has to be something different that level 1 tech support looks at and also the tech that comes out must not look at the node. He just came to my house and said my s/n ratio was borderline and someone turning on a TV could knock me off. He said there are really tough to figure out. Well, obviously not when you know the node is bad. Sigh. This has been going on for weeks. Just venting, the end is near...I hope.
Well if your signal levels are weak at your house, the tech should go up on the pole, and test signal levels at the street. Because if the signal levels are good at the street, that means there is a wiring problem home side. But if the signal levels are bad at the street, its a problem on comcast network. Which means its there issue to correct. |
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 EGThe wings of lovePremium
join:2006-11-18
Union, NJ
kudos:9
1 edit | said by lilstone87:Well if your signal levels are weak at your house, the tech should go up on the pole, and test signal levels at the street. Because if the signal levels are good at the street, that means there is a wiring problem home side. But if the signal levels are bad at the street, its a problem on comcast network. Which means its there issue to correct.
FWIW, the "drop line" from the pole to the grounding block on the outside of the home is also Comcast's responsibility to maintain / replace. The premise facing tech should test the signals / connection quality at the ground block and also at the tap on the pole and compare to determine if there is an issue with the drop itself. |
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Reviews:
·Cox HSI
| said by EG:said by lilstone87:Well if your signal levels are weak at your house, the tech should go up on the pole, and test signal levels at the street. Because if the signal levels are good at the street, that means there is a wiring problem home side. But if the signal levels are bad at the street, its a problem on comcast network. Which means its there issue to correct.
FWIW, the "drop line" from the pole to the grounding block on the outside of the home is also Comcast's responsibility to maintain / replace. The premise facing tech should test the signals / connection quality and the ground block and also at the tap on the pole and compare to determine if there is an issue with the drop itself. Very true, I was just using that as more of a starting point to troubleshoot signal levels. Because comcast is indeed responsible for the drop from the street to the house. |
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 gar187erI do this for a living
join:2006-06-24
Dover, DE
kudos:4 | reply to slick1ru23
fixing issues is tough, knowing they are there is the easy part.....
tracking 1 single house in a node of say average size of 1200 is not an easy feat....especially when you can factor in limited access (back yards)....let alone even getting to that one house....could be bad cable waiting to get state permits for work on the side of a highway, or underneath a road.....
once again to everyone, there is no such thing as magic cable dust.
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