| [Connectivity] "Your Node Is A Mess" Can someone tell me how this happens? After weeks of calling and finally getting sent to "protention', its finally realized that my node is totally screwed up and finally a tech is being dispatched. Don't they do regular maintenance and get system status reports? |
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| said by slick1ru23:Can someone tell me how this happens? After weeks of calling and finally getting sent to "protention', its finally realized that my node is totally screwed up and finally a tech is being dispatched. Don't they do regular maintenance and get system status reports?
Yes this kind of stuff should be monitored by comcast, so if there is a problem with the node, comcast should be aware. Since it would affect many customers in your area. That's not to say the problem is something else, and they just said the node as the source of the problem. If there is indeed a problem with the node, depending on the issue, could take some time to fix. |
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| There has to be something different that level 1 tech support looks at and also the tech that comes out must not look at the node. He just came to my house and said my s/n ratio was borderline and someone turning on a TV could knock me off. He said there are really tough to figure out. Well, obviously not when you know the node is bad. Sigh. This has been going on for weeks. Just venting, the end is near...I hope. |
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Reviews:
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| said by slick1ru23:There has to be something different that level 1 tech support looks at and also the tech that comes out must not look at the node. He just came to my house and said my s/n ratio was borderline and someone turning on a TV could knock me off. He said there are really tough to figure out. Well, obviously not when you know the node is bad. Sigh. This has been going on for weeks. Just venting, the end is near...I hope.
Well if your signal levels are weak at your house, the tech should go up on the pole, and test signal levels at the street. Because if the signal levels are good at the street, that means there is a wiring problem home side. But if the signal levels are bad at the street, its a problem on comcast network. Which means its there issue to correct. |
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 EGThe wings of lovePremium
join:2006-11-18
Union, NJ
kudos:9
1 edit | said by lilstone87:Well if your signal levels are weak at your house, the tech should go up on the pole, and test signal levels at the street. Because if the signal levels are good at the street, that means there is a wiring problem home side. But if the signal levels are bad at the street, its a problem on comcast network. Which means its there issue to correct.
FWIW, the "drop line" from the pole to the grounding block on the outside of the home is also Comcast's responsibility to maintain / replace. The premise facing tech should test the signals / connection quality at the ground block and also at the tap on the pole and compare to determine if there is an issue with the drop itself. |
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Reviews:
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| said by EG:said by lilstone87:Well if your signal levels are weak at your house, the tech should go up on the pole, and test signal levels at the street. Because if the signal levels are good at the street, that means there is a wiring problem home side. But if the signal levels are bad at the street, its a problem on comcast network. Which means its there issue to correct.
FWIW, the "drop line" from the pole to the grounding block on the outside of the home is also Comcast's responsibility to maintain / replace. The premise facing tech should test the signals / connection quality and the ground block and also at the tap on the pole and compare to determine if there is an issue with the drop itself. Very true, I was just using that as more of a starting point to troubleshoot signal levels. Because comcast is indeed responsible for the drop from the street to the house. |
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 gar187erI do this for a living
join:2006-06-24
Dover, DE
kudos:4 | reply to slick1ru23
fixing issues is tough, knowing they are there is the easy part.....
tracking 1 single house in a node of say average size of 1200 is not an easy feat....especially when you can factor in limited access (back yards)....let alone even getting to that one house....could be bad cable waiting to get state permits for work on the side of a highway, or underneath a road.....
once again to everyone, there is no such thing as magic cable dust.
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I'm better than you! |
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| reply to slick1ru23
Well, there is a magic computer screen that the maintenance supervisor could see that made him say that the node was having serious issues, not my house, but the node. What I don't know is how tech support, sorry, business tech support can miss that. |
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| reply to slick1ru23
When the tech came to my house, it said it was an issue in the area, not my house. He said that he wanted to make sure my house wasn't the one causing the s/n loss on the street, affecting surrounding homes, and it wasn't.
And if you check out my review of Comcast from 2010, I had a similar issue that was the area equipment that no monitoring software picked up on. |
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gar187erI do this for a living
join:2006-06-24
Dover, DE
kudos:4 | reply to slick1ru23
they dont access to the same tools...nor should they.....the tools they do access/use can show some issues an area may be having, but not everything...
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I'm better than you! |
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Reviews:
·Cox HSI
| reply to slick1ru23
said by slick1ru23:When the tech came to my house, it said it was an issue in the area, not my house. He said that he wanted to make sure my house wasn't the one causing the s/n loss on the street, affecting surrounding homes, and it wasn't.
And if you check out my review of Comcast from 2010, I had a similar issue that was the area equipment that no monitoring software picked up on.
Sounds like he was checking your place to make sure it wasn't a source for any kind of noise issue. |
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| reply to gar187er
said by gar187er:they dont access to the same tools...nor should they.....the tools they do access/use can show some issues an area may be having, but not everything...
I think that the guy that checks my house should know that the node is "a mess". lol
Anyway, the tech that was working on the node just came to the door and said it was fixed. They had put some new cable to the node that was powered back to the node, if that makes any sense. I told him I have had an issue for weeks. He said if that is the case then that wasn't the problem. Sigh. LOL. But, I will talk to the supervisor tomorrow and get his contact number if it happens again and he said he would come out. |
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1 edit | reply to slick1ru23
UPDATE!
So right after he leaves another maint. tech calls. He is going to pull the history of the modem and the tower and see what is going on, see if its just me or the area...could be the modem. I feel most confident now, that whatever it is, its going to be fixed. 
When the modem loses the Internet, it doesn't have to be recycled to get back online. May be a clue...or not! This is almost rocket science! |
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| reply to slick1ru23
Well, fixing the node and changing the amplifier didn't do it. I did call the maintenance tech who gave me his number when I went down today and he got a snapshot of the area while I was offline and there were two others down at the same time so he is going to look at all the data and try and figure out what is going on. |
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| reply to slick1ru23
The adventures I've had. The low point being when the tech supervisor, the one who got my info from the protention people who escalated my case, told the tech that I don't have an account and leave my house, lol. Anyway, fingers crossed. I may be fixed. Multiple amps were replaced. Perhaps some other work, didn't get all the details. New modem too to cover all bases. And the first tech must not have checked the street, gap in the connection, that the second tech found when he brought the replacement modem. Also no noise from the house and my s/n is back in the green. Heat seems to be a factor in the problem, like I suspected, since it started around the time it started getting hot again here in Hotlanta. While I haven't dropped off since the work done last night, I had high latency and much slower surf. Called support and a 2 minute reboot of this new modem fixed it as the phone tech support guy said it might. Off to surf the web...!
BTW. I posted this in case it helps some other poor soul who may have a similar issue. |
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