I don't know what you are complaining about but I get the best results by contacting the corporate office directly. I've tried emailing, online chat and phoning them but everyone I talked to seemed to be clueless, however I got good results by emailing the president's office directly with a fix the very next day.
reply to Jerry Jim An ILECs retail offerings are not regulated since high speed internet isn't considered a public utility (gas, water, electricity) or even an essential service (phone).
Wholesale services are regulated though, so you have a better chance of getting things done/fixed with an independent ISP.
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