Santa Rosa, CA
reply to braincomb
Re: Possible ZTE 831 modem problem -- downloads keep freezing Hello,
I haven't been able to reproduce these symptoms in our lab. Have you had a chance to call in to support yet? I'd be interested in seeing whether a simple factory reset has any effect. If you've already tried that without results, it sounds like shipping you a loaner ZTE 831 may be warranted.
Give us a call at your convenience so that we may troubleshoot further, and potentially arrange for a replacement unit.