US Cable Support > Comcast HSI > Comcast keeps changing my password

Comcast keeps changing my password

Probably not a good idea posting your account number in a public forum...

reply to rody_44
yup plus a better place to post this for help would be E3000 »Comcast Direct

reply to somms
Yea i wasnt thinking i was so mad. I posted it thinking comcast could look into it and make sure it doesnt happen again to me or other people But it sure wasnt a good idea to post it. Thanks for the heads up.
According to the CSR comcast has a new policy of not allowing passwords without a upper case letter. My email addresses were made the first day chsi was started so im not really sure if its a new policy. But just disabling them without notice is just wrong especially since i spent a hour on the phone with the CSR on saturday fixing them.
Then i go to work on Tuesday expecting a email thats work related and dont get it because i cant access my email. Just a sucky policy comcast has on this one. And not one i would expect as a customer of 18 years at this address alone.

reply to rody_44
I think the Direct Forum is an excellent idea. This sounds strange to me. It isn't happening here and I didn't notice anyone else having this trouble. Are you certain you are dealing with Comcast? Since you said you called them, I'm hoping you made sure you were calling a number that belongs to them, but thought I would ask.
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Yes it was comcast. They did make them work twice. They knew exactly what happened and why. They said no passwords can any longer involve all lower case letters. On calling saturday they said why they disabled them. I changed three of my users name passwords on saturday but left my 4 unused user name passwords with all lower case letters. Now tuesday they decided to disable all my user name passwords because i still had 4 user names with all lower case passwords. They said anyone that uses all lower case passwords can expect to have them disabled.
On saturday it took a lot longer as they gave me computer generated passwords and stayed on the line with me until i changed them to what i wanted. Today they knew i was frustrated and actually just gave me my passwords i wanted.
After my initial rant here i did also post in the direct forum. But the CSR today said he was putting a ticket in to make sure it doesnt happen again. All my passwords now have one capitol letter and one number. Something comcast requires now but didnt when i made my user names which was the first day CHSI started.

reply to rody_44
Does anyone else out have passwords that doesnt have a capitol letter or number. The CSR said they will be knocking them out thruout comcast so many a day until none are left. If you have sub accounts or primary accounts it will happen. You can log into comcast .net with your primary account and change your sub accounts thru users and settings.

A couple years ago Comcast prompted me to update all 7 accounts because none had capital letters or numbers.

reply to rody_44
When they give you the temp password are you going to customer central and changing it? Temp passwords only last 3 days. Don't change it and you're locked out again.

On saturday yes. they gave me the temp password and stayed on the phone while i changed them and tryed the new password. Today he just gave me my password that i wanted. To be honest tho i think he logged onto my portal page and changed them for me as i was pissed to have it happen twice in three days. With today all 7 going bye bye. It wasnt a it may have happened because this. It was a it was done because of the passwords not having 1 capitol and a number. A password i used when it was @home and the same password when it was @comcast. A passowrd i have used for 18 years with comcast.

reply to Johkal
To be honest i dont open emails from comcast. So maybe they did do that. Its still shitty they shut down all 7 when three had legit passwords. The primary account has always had one capitol and one number. The sub accounts didnt. If they would have left the primary alone all could have been avoided. Both saturday and today that one was disabled and had a legit password.

I can't explain your accounts that shouldn't have been flagged, but to clarify my experience: I didn't get an email. My accounts were auto-prompting to change my password. I've seen this from time-to-time & just exited my email client, brought it back up & all was well. This time, it nagged again & again. Not wanting to change anything, I called Comcast. This is when they informed me that I would need to update my passwords per their requirements.
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In God we trust; all others bring data!

reply to rody_44

reply to rody_44

Comcast didnt migrate anybody. They just left the old servers at @home active and made everyone sign up as a new user. Some where since that time they decided we need one capitol and one number. It also went from a needed 7 letters to a needed 8. They said i should have been able to use forgot the password option but in my case it sure didnt work. I couldnt get past the secret question. i tryed to get past three of them with the secret question and just gave up and called.

reply to Johkal
I use outlook express. I didnt get the auto prompt. Now you have me wondering if thats why outlook express has been taking so long to open.

reply to NetFixer
Yep you are right. Long day and misread the "or" part.

But even then I did not meet the "rules".

reply to Johkal
I use Outlook (not Express) and see no problems here yet. I would be really ticked if they blocked me without advanced warning of the rules. My passwords are strong, but would not meet their new version of strength.

What email client are you using, Johkal? And how were you seeing this auto-prompt?

I'm wondering, since Express didn't warn rody, whether Outlook would present the same problem.

I just logged on to my primary account, checked email there, went to Users & Settings. No notice. Nothing.

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reply to rody_44
Make sure the security challenge questions are not too easy to guess like when it asks What is your favorite food and the answer is pizza, then it is an easy guess to hackers looking to get in (by resetting the password) as many people (like myself) love pizza. I usually make those reset password questions passwords themselves like the name of the pet and the year I got the pet or a favorite sports team and the last time they won a championship and its best to use minor league teams as challenge answers (which makes it harder to guess).