[Cable] Frequent disconnects - TekSavvy | DSLReports Forums (Page 3)

Author	All Replies
loxx4340 join:2011-09-13	reply to JPeZ Re: [Cable] Frequent disconnects so it seems my problem is gone now after getting my modem replaced with a new one.
	to forum · permalink · 2012-04-04 20:53:40 ·
Teo190 join:2005-12-13 Nepean, ON	I'm hopeful that a new modem works out for me too, just have to pick it up at the PO tomorrow. Will post how it goes.
	to forum · permalink · 2012-04-04 21:21:49 ·
ezebob2 join:2008-06-06 Reviews: ·TekSavvy Cable	reply to loxx4340 Glad to hear of some success loxx4340, I am waiting on canada post also. Sometime next week I figure. Lets all hope that this puts this issue to bed. I can't say enough about how TSI Martin was helpful in solving this. He has restored my faith in this company. Thanks again Martin
	to forum · permalink · 2012-04-05 05:04:51 ·
Rickkins join:2004-04-05 Mtl, Canada	Toldya.
	to forum · permalink · 2012-04-05 07:14:35 ·
TSI Martin Premium join:2006-02-23 Chatham, ON kudos:23	reply to ezebob2 Not that I don't appreciate the comment, but I would rather wait till you have received modem, modem has been provisioned & you can confirm service is working. Then, I'll gladly accept the compliment. Sounds fair -- TSI Martin (Escalations) - TekSavvy Solutions Inc. Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
	to forum · permalink · 2012-04-05 12:11:49 ·
ezebob2 join:2008-06-06	Sounds more than fair. I still think compliment was earned and deserved. Happy Easter to all.
	to forum · permalink · 2012-04-05 12:45:36 ·
w8ingONpoi @stsn.com	um, i had disconnect issues with my e3000 router, they're known to get quite hot so... i bought a rack to put my router in to allow airflow on the bottom, stopped the dc issues i know router != modem but, if your replacement modem is another dcm modem and the dcs occur again, it might be an overheating issue.
	to forum · permalink · 2012-04-05 17:00:05 ·
highwire2007 join:2008-05-17 Nepean, ON	reply to ezebob2 Let the good times roll. I'm on the Fallowfield POI... Apr 05 2012 03:10:27 5-Warning T203.0 MDD message timeout;CM-MAC=00:23:74:f7:5d:2d;CMTS-MAC=00:14:f1:e8:ee:4d;CM-QOS=1.1;CM-VER=3.0; Apr 05 2012 03:10:11 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:23:74:f7:5d:2d;CMTS-MAC=00:14:f1:e8:ee:4d;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:18 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f7:5d:2d;CMTS-MAC=00:14:f1:e8:ee:4d;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:13 6-Notice Cable Modem Reboot due to partial service ;CM-MAC=00:23:74:f7:5d:2d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Apr 05 2012 03:09:31 5-Warning T202.0 Lost MDD Timeout;CM-MAC=00:23:74:f7:5d:2d;CMTS-MAC=00:14:f1:e8:ee:4d;CM-QOS=1.1;CM-VER=3.0; Apr 05 2012 03:09:31 5-Warning DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 2.0 Recovery Mode ;CM-MAC=00:23:74:f7:5d:2d;CMTS-MAC=00:14:f1:e8:ee:4d;CM-QOS=1.1;CM-VER=3.0; Apr 05 2012 03:09:31 5-Warning T202.0 Lost MDD Timeout;CM-MAC=00:23:74:f7:5d:2d;CMTS-MAC=00:14:f1:e8:ee:4d;CM-QOS=1.1;CM-VER=3.0; Apr 05 2012 03:09:31 5-Warning DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 2.0 Recovery Mode ;CM-MAC=00:23:74:f7:5d:2d;CMTS-MAC=00:14:f1:e8:ee:4d;CM-QOS=1.1;CM-VER=3.0; Apr 05 2012 02:03:25 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:23:74:f7:5d:2d;CMTS-MAC=00:14:f1:e8:ee:4d;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:13 6-Notice Cable Modem Reboot due to MDD Loss ;CM-MAC=00:23:74:f7:5d:2d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Apr 05 2012 02:02:46 5-Warning T202.0 Lost MDD Timeout;CM-MAC=00:23:74:f7:5d:2d;CMTS-MAC=00:14:f1:e8:ee:4d;CM-QOS=1.1;CM-VER=3.0; Apr 05 2012 02:02:22 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:23:74:f7:5d:2d;CMTS-MAC=00:14:f1:e8:ee:4d;CM-QOS=1.1;CM-VER=3.0; Apr 05 2012 02:01:40 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:23:74:f7:5d:2d;CMTS-MAC=00:14:f1:e8:ee:4d;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:14 6-Notice Cable Modem Reboot due to T4 timeout ;CM-MAC=00:23:74:f7:5d:2d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Apr 05 2012 02:00:59 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:23:74:f7:5d:2d;CMTS-MAC=00:14:f1:e8:ee:4d;CM-QOS=1.1;CM-VER=3.0; The disconnections and reboots are very annoying. Signal strenghts and SNR are the same as always - perfect.
	to forum · permalink · 2012-04-05 21:39:17 ·
gibbons_ join:2011-07-19	Hi all, Please add me to the list of affected users. I'm running 28/1 on a Thomson DOCSIS 3.0 DCM 475. I use my Internet very often during the day but not enough to know if it's happening every 7 hours. At the least every 12 hours in my estimation... So the 7 hour thing might be true for me too. Internet cuts off, a couple modem lights turn off, wait 10 seconds, modem lights 'cycle', internet comes back on as normal. The entire process takes around 30 seconds just like other users have described. Extremely annoying. Phone tech support not sure what's causing it, cites 'potential network issues'. I'll PM TSI Martin.
	to forum · permalink · 2012-04-06 16:10:36 ·
TSI Martin Premium join:2006-02-23 Chatham, ON kudos:23	said by gibbons_: Please add me to the list of affected users. I'm not sure which list you speak of. Edit : Got your PM. But no troubleshooting has ever been performed as per notes on the account.
	to forum · permalink · 2012-04-06 16:32:44 ·
counting7 join:2010-02-02	reply to TSI Martin Actually, the disconnections and email issue started the SAME DAY. Both started shortly after I started complaining about only getting around 10 mbps on a 24 mbps profile. How coincidental, no?
	to forum · permalink · 2012-04-07 03:25:37 ·
counting7 join:2010-02-02	reply to Teo190 I traded modems with a friend that has 0 disconnects. I get the same exact issue so some of us are having outside issues. !00% confirmed.
	to forum · permalink · 2012-04-07 03:29:35 ·

gibbons_ join:2011-07-19 2 edits	reply to TSI Martin said by TSI Martin: said by gibbons_: Please add me to the list of affected users. I'm not sure which list you speak of. Edit : Got your PM. But no troubleshooting has ever been performed as per notes on the account. The tech support guy told me to reset my router using the button on the back. He then said to call back at the beginning of next week if I continue to have problems because it was most likely temporary "network issues". Kind of surprised notes were not taken of this call. I was on the phone with him for at least 10 minutes... Edit: Just lost connection again. Argh! Starting a log now.
	to forum · permalink · 2012-04-07 13:13:14 ·
Teo190 join:2005-12-13 Nepean, ON	reply to counting7 said by counting7: I traded modems with a friend that has 0 disconnects. I get the same exact issue so some of us are having outside issues. !00% confirmed. Do you know what firmware the modem(s) are running? Teksavvy has confirmed that there is a flaw in the STAC.02.08 firmware that is causing disconnects. So far I have been running the replacement modem that Teksavvy sent me (with the updated STAC.02.16 firmware) and have experienced zero disconnects since I have plugged it in about 10 hours ago. I'll post my modem event log here for reference. Perhaps if you are running the STAC.02.08 firmware and have a similar error log a modem with the newer firmware may help you. Time Priority Description Mon Mar 26 11:41:18 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Mon Mar 26 14:13:03 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Mar 26 19:16:00 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Mon Mar 26 22:52:59 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Tue Mar 27 02:08:00 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Tue Mar 27 03:08:22 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Tue Mar 27 10:04:52 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Tue Mar 27 04:18:14 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Wed Mar 28 13:57:03 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Wed Mar 28 08:13:55 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Wed Mar 28 15:33:32 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Wed Mar 28 15:06:54 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Wed Mar 28 22:12:19 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Thu Mar 29 03:26:59 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Thu Mar 29 12:16:12 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Thu Mar 29 15:39:17 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - . Thu Mar 29 19:48:19 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Sat Mar 31 21:13:04 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Sat Mar 31 21:03:47 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Time Not Established Critical (3) DHCP FAILED - Request sent, No response;CM-MAC=00:26:24:b4:75... Sat Mar 31 14:10:08 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Sat Mar 31 19:53:55 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Thu Mar 29 21:38:02 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Sat Mar 31 21:13:04 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Sat Mar 31 21:03:47 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Sat Mar 31 21:13:04 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Sat Mar 31 21:03:47 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Sun Apr 01 17:59:52 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Sun Apr 01 18:55:37 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Apr 02 15:42:21 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Mon Apr 02 16:33:47 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Tue Apr 03 13:14:06 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Mon Apr 02 17:43:39 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Wed Apr 04 11:14:45 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Tue Apr 03 15:21:41 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... ed Apr 04 18:49:51 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Wed Apr 04 12:00:14 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Wed Apr 04 18:49:51 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4... Wed Apr 04 20:31:57 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
	to forum · permalink · 2012-04-07 16:47:09 ·
id10t join:2012-04-08	I got very frequent disconnects in past weeks, my modem status show all fine, but it won't connect to internet unless I reset the modem.
	to forum · permalink · 2012-04-08 10:53:28 ·
gibbons_ join:2011-07-19	reply to Teo190 said by Teo190: said by counting7: I traded modems with a friend that has 0 disconnects. I get the same exact issue so some of us are having outside issues. !00% confirmed. Do you know what firmware the modem(s) are running? Teksavvy has confirmed that there is a flaw in the STAC.02.08 firmware that is causing disconnects. So far I have been running the replacement modem that Teksavvy sent me (with the updated STAC.02.16 firmware) and have experienced zero disconnects since I have plugged it in about 10 hours ago. I'll post my modem event log here for reference. Perhaps if you are running the STAC.02.08 firmware and have a similar error log a modem with the newer firmware may help you. Is there anyway to update my modem's firmware on my own? Without voiding my warranty? Just had another disconnect. This is so freaking annoying.
	to forum · permalink · 2012-04-08 12:25:28 ·
Teo190 join:2005-12-13 Nepean, ON	There is no way for an end-user to update the firmware without voiding warranty that I know of. the cable company usually pushes firmware updates to modems from the network but so far Rogers has been uncooperative with updating this particular modem. I agree that it's very annoying, get in touch with someone over at the Direct forums »TekSavvy Direct For me they were very helpful and after a bit of troubleshooting they were able to ship out a replacement modem (Still no disconnects).
	to forum · permalink · 2012-04-08 12:46:08 ·
gibbons_ join:2011-07-19	said by Teo190: There is no way for an end-user to update the firmware without voiding warranty that I know of. the cable company usually pushes firmware updates to modems from the network but so far Rogers has been uncooperative with updating this particular modem. I agree that it's very annoying, get in touch with someone over at the Direct forums »TekSavvy Direct For me they were very helpful and after a bit of troubleshooting they were able to ship out a replacement modem (Still no disconnects). Thanks Teo. Ended up calling TS directly and quoting this thread with specific details about the issue. Have a replacement 02.16 modem on the way. Apparently upon receiving my defective 02.08 modem they have to run their own diagnostics... If my modem 'passes' I get charged a $25 restocking fee. Hope they test it long enough... Meh, I'm confident it will fail based on how often I'm getting these disconnects. I'll report back once I get the new modem, good luck everyone.
	to forum · permalink · 2012-04-08 13:09:03 ·
id10t join:2012-04-08	The disconnect happens to my modem every hour today, I have to reset my modem every hour all day today......... so frustrating!!!
	to forum · permalink · 2012-04-08 14:46:11 ·
gscott521 join:2011-09-04 London, ON	I have been getting this for the past few days. I can watch the modem lose connectivity, and go through the whole connection process... DS, US, ONLINE.
	to forum · permalink · 2012-04-08 18:14:11 ·

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Re: [Cable] Frequent disconnects