 zorxd join:2010-02-05 Quebec, QC Reviews:
·Acanac
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| reply to morisato
Re: Acanac Enforces Technical ITMP Does it follow Crtc Rules? First the hours are known, it's from 7pm to midnight. The rate is also known: half speed at worst in downstream. No change in upstream.
Then, it only applies to new or renewing customers, not current customers at mid term. So 30 days notice is there (in some cases it will even be a 365 days notice)
Acanac isn't bound by these CRTC rules, but they respect them all anyways. |
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| said by zorxd:First the hours are known, it's from 7pm to midnight. The rate is also known: half speed at worst in downstream. No change in upstream.
Then, it only applies to new or renewing customers, not current customers at mid term. So 30 days notice is there (in some cases it will even be a 365 days notice)
Acanac isn't bound by these CRTC rules, but they respect them all anyways. Why would these rules Not apply it They are an ISP In canada and These rules apply to acanac ITMPs
4. In Telecom Regulatory Policy 2009-657 (the ITMP policy), the Commission set out the framework it uses to assess an ISP’s ITMPs. The framework that applies to ISPs’ use of ITMPs for their retail and wholesale Internet services is summarized below (for greater detail, see the ITMP policy).
And Sure they are Known to us But to a layman going to the website there is Very little information whatsoever. provided and none of the requirements of the crtc are met. -- Every time Someone leaves Sympatico an Angel gets its wings.
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 zorxd join:2010-02-05 Quebec, QC Reviews:
·Acanac
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| Very little information? Just go to »acanac.com/DSL.html
Everything is there. It's so simple that it only requires one line in the table. It's not hidden or anything. It's just below the "speed" line. |
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| They are supposedly differing hours on weekends and Also That is not clearly nor Prominent in its display As well its 2 of the 5 Criteria Required by the Comission, maybe 3 if your generous. Nor do they Call it an itmp Which it is. so it leaves it open to the customer to figure a great deal out. -- Every time Someone leaves Sympatico an Angel gets its wings.
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 | reply to zorxd said by zorxd:Acanac isn't bound by these CRTC rules Oh? Is this something new? Care to share with us why you *think* they are not bound by CRTC rules? |
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 zorxd join:2010-02-05 Quebec, QC Reviews:
·Acanac
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| reply to morisato Well I agree that if they throttle during extended hours in the week end this is not fair since it's not written on the web site.
However so far they do not.
I also think they answer all 5 criteria. Which 3 do you think they do not answer? |
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 zorxd join:2010-02-05 Quebec, QC Reviews:
·Acanac
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| reply to oh Reeaally Because unlike Rogers and Bell they do not throttle independant ISPs using their service. That was the main reason for the CRTC to investigate throttling practices. And they are not part of an oligopoly, so they are easy to avoid.
I don't get it. What are you complaining about? There is a dozen or so IISPs out there offering the same services at about the same prices.
Acanac isn't for everyone but at least they offer an alternative choice and some people like it. |
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| reply to zorxd o whether or not technical ITMPs are being used and, if so, what effect they have on the ISP’s retail Internet services;
They show the speed reduction and we can make the Connection But they do not say it very clearly that They are enforcing a technical ITMP
what type of Internet traffic is subject to management â for example, upstream peer-to-peer file sharing applications; and
o how the ITMP will affect a user’s Internet experience, including the specific effect on speeds; and
i understand they Effect all traffic and you Understand it but They do not offically State it anywhere, Also the How it will affect a users experience is lacking In its entirety.
And a Key point and in customer contracts and terms of service:
When signing up in the Terms of Service On there webpage there is No mention of the ITMp or any of the 5 criteria that must be satisfied In the Terms of service or user agreements, Whatsoever.
The ruling may have been brought about BY bell and its actions but it applys to all ISPS who are governed by the Crtc which Includes acanac. -- Every time Someone leaves Sympatico an Angel gets its wings.
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 bt join:2009-02-26 canada kudos:1 Reviews:
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| reply to zorxd said by zorxd:Acanac isn't bound by these CRTC rules, but they respect them all anyways. They are bound by them, same as any other ISP.
Disclosure requirements for secondary ISPs 63. In order to ensure that customers of secondary ISPs receive the same level of information as customers of primary ISPs regarding technical ITMPs applied to their services, the Commission considers that secondary ISPs should also be subject to the disclosure requirements identified above, taking into account the following modifications.
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 zorxd join:2010-02-05 Quebec, QC | 63. mean that if Bell choose to throttle Acanac, Acanac has to tell its customers.
Acanac is the secondary ISP here. |
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 | In this case acanac is acting as the primary ISP and is the one enforcing the ITMP, This is not a pass thru from bell. -- Every time Someone leaves Sympatico an Angel gets its wings.
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 zorxd join:2010-02-05 Quebec, QC Reviews:
·Acanac
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| reply to morisato said by morisato:They show the speed reduction and we can make the Connection But they do not say it very clearly that They are enforcing a technical ITMP
yes they are. What part of "Peak Hour Rate Limit - 7PM to 12AM 3Mbps/800Kbps" don't you understand?
said by morisato:i understand they Effect all traffic and you Understand it but They do not offically State it anywhere, Also the How it will affect a users experience is lacking In its entirety.
This is implied (and obvious) that this requirement is only valid if the throttling do not affect all traffic. The user experience is obvious. Half speed. If you think you have a point go complain to the CRTC. I will be happy to watch you loose.
said by morisato:When signing up in the Terms of Service On there webpage there is No mention of the ITMp or any of the 5 criteria that must be satisfied In the Terms of service or user agreements, Whatsoever.
It's all there »acanac.com/DSL.html |
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 zorxd join:2010-02-05 Quebec, QC Reviews:
·Acanac
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| reply to morisato said by morisato:In this case acanac is acting as the primary ISP and is the one enforcing the ITMP, This is not a pass thru from bell. yes and in that case paragraph 63. is off topic. |
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 bt join:2009-02-26 canada kudos:1 Reviews:
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| reply to zorxd said by zorxd:Acanac is the secondary ISP here. Correct.
said by zorxd:63. mean that if Bell choose to throttle Acanac, Acanac has to tell its customers. No, that's not what it means. It means that if Acanac customers are throttled - by Bell or Acanac - then Acanac must disclose that to their customers under the rules quoted by morisato. |
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 bt join:2009-02-26 canada kudos:1 Reviews:
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| reply to morisato said by morisato:In this case acanac is acting as the primary ISP and is the one enforcing the ITMP, This is not a pass thru from bell. Nope. They're still a secondary ISP.
1 A primary ISP is an ISP that is also a Canadian carrier, generally offering both retail Internet services and tariffed wholesale services. 2 A secondary ISP uses tariffed wholesale services from a primary ISP to provide, among other things, its own retail Internet services. The difference here is that points 64 through 66 (the modifications mentioned in point 63) do not apply, as it's not a ITMP applied by the primary ISP to the secondary ISP's connections. |
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 | I could not find that Distinction thanks BT P:) heck even Now i am not seeing it in the regulatory documents. |
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 bt join:2009-02-26 canada kudos:1 Reviews:
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| said by morisato:heck even Now i am not seeing it in the regulatory documents. »www.crtc.gc.ca/eng/archive/2009/2009-657.htm
Footnotes #1 and #2. |
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| Applicability of framework to secondary ISPs offering retail Internet services
49. The Commission notes that secondary ISPs have the ability to apply ITMPs to their retail Internet services, and that this practice may have many of the same adverse effects as that employed by primary ISPs. As such, the Commission considers that secondary ISPs should be subject to the same framework that applies to retail services offered by primary ISPs.
Well i did find this line which Kinda makes it Specific. for that it applys -- Every time Someone leaves Sympatico an Angel gets its wings.
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| reply to zorxd said by zorxd:said by morisato:They show the speed reduction and we can make the Connection But they do not say it very clearly that They are enforcing a technical ITMP
yes they are. What part of "Peak Hour Rate Limit - 7PM to 12AM 3Mbps/800Kbps" don't you understand? said by morisato:i understand they Effect all traffic and you Understand it but They do not offically State it anywhere, Also the How it will affect a users experience is lacking In its entirety.
This is implied (and obvious) that this requirement is only valid if the throttling do not affect all traffic. The user experience is obvious. Half speed. If you think you have a point go complain to the CRTC. I will be happy to watch you loose. said by morisato:When signing up in the Terms of Service On there webpage there is No mention of the ITMp or any of the 5 criteria that must be satisfied In the Terms of service or user agreements, Whatsoever.
It's all there » acanac.com/DSL.html »acanac.com/User-Agreement.html I've Read the user agreement front to Back Thats right there and There is No Section for ITMP nor any other of the required Info provided in it. It Specifically Addresses a great deal of Voip issues and Do not sue me issues but Nowhere does the User agreement Cover technical Itmps. and The Commisson specificed Clearly And Prominently An Implied piece of information is neither clear nor prominent. -- Every time Someone leaves Sympatico an Angel gets its wings.
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 zorxd join:2010-02-05 Quebec, QC | OK maybe they should do a copy and past from their DSL.html to their User-Agreement.html but that's it. |
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