O Canada! > Canadian > Canadian Broadband > FTTN Profiles - CRTC complaint

reply to jfmezei

Re: FTTN Profiles - CRTC complaint

OK so those are ADSL2+ profiles then ?

The thing is that for Bell, ADSL2 isn't "FTTN". It is legacy stuff that has been available for ages.

VDSL2 is the real FTTN.

And you are right though, if on ADSL2, you still get the ancient ATM overhead on the photonic copper. One would have to calaculate what speed is necessary with ATM overhead to attan 16mbps.

Note that the approved tariffs all include "up to" on those speeds.

My tenant, when she was here, ordered 12/1 directly from Bell.

She was put on a 14272/1088 profile by default. I was quite shocked when I saw this.

When I ordered 12/1, I was put on a 12272/797 profile by default. I made some noise, and got a 14/1 profile which was classified by TSI as a "mistake".

Now that I'm on the 16/1 service I got put on a 16317/797 profile by default. I can order a 16/1 connection directly from Bell on a dry loop, the pair for which is already running into my NID, and see what happens.

But we both know what's going to happen JF. They'll put that connection on a 19/1 profile to get full speeds.

I think it's going to be a simple thing to prove.

The "up to" jargon that has been used in the past was to give them some buffer on line conditions. The "line conditioning" that forms a part of their current R&V on costs was supposed to alleviate some of that, was it not? My line stats certainly support that. And my line stats certainly support the 19/1.

These aren't mistakes JF.

A reasonable man should have no problem putting 2 and 2 together here.

Also, a full-blown complaint to the CRTC on this does not need to become epic. All it needs to do is draw attention to this issue, to both the CRTC and to B#ell - the purpose of which is to see customers ordering services get fair and equal treatment.

That was the purpose of the matching speeds order, and that's not what's happening.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch

If you pay for 16/1, why should you expect to be give a 19/1 profile ?

reply to jfmezei

reply to alienzzz

reply to dillyhammer

I do see you point as a consumer about the "conditioning" charges vs profile not up on par. May be there should be some partial refund for the not meeting to spec for that high "conditioning". It should really be the old 5M DSL "try your luck" without conditioning (fee) or partial money back if conditioning does not produce some minimum result.

It is very difficult as an end user to complain to CRTC about Bell's low ball tactic on install profile. It would be a different story if multiple IISPs complain with enough statistic analysis on their Lantern profiles vs Bell's retail.

reply to jfmezei
Interestingly, I have been edumacated about a couple of things over the past few days.

I have learned that wholesalers actually have access to a feature that automatically identifies service profiles as being able to be "enhanced", and with very little effort any customer can have a profile enhanced to receive advertised speeds - that is, someone receiving 16/1 service would get a 19/1 profile or as close to it as their line would permit.

That would pretty much put a great big shit sammich on my desk for lunch... anyone know anything about this?

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch

I know about it. When I was put on 16397/797 the guys in the direct forum said this:

Hello

I have looked into your account and see that your upload speed has been profiled to 800kbps with room for improvement, as well there has been an Optimize button configured to your account.

Now I could click this Optimize button which should raise your line profile to it's highest stable speeds, but I do not know exactly what the result will be as this button is new and we are not sure of any bugs just yet, but I have used it on a few other accounts which were raised to full sync with out issue.

What we could do here is click the button with your authorization, and if it doesn't bring your upload to full 1mbps, and leave your download at 16mbps we can submit a repair ticket to have it fixed manually by Bell.

Regard

The optimize button only optimized my download to 19455 but left the upload at 797. I was then told they could put in a ticket but Bell could lower the download speed.

Mike

Right. That's pretty much what they said in my thread as well.

Seems like wholesalers have a way to give their customers advertised speeds then.

Any manual tweaks from Bell that don't offer/result in advertised speeds seem more Bell incompetence than conspiracy. It also appears to be very possible - as mentioned by others - that full advertised speeds are available to indies' customers and some (I hesitate to use the word many) seem to be getting them. The best way to get advertised speeds seems to be a) asking for them using the right terminology (including "please") and b) getting someone that knows what they're doing.

Errrh.... pass the mustard?



Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch

Maybe it's time to discuss in the Teksavvy forum and ask what Teksavvy's official position is on this if they even have one.