O Canada! > Canadian > Canadian Broadband > FTTN Profiles - CRTC complaint

reply to Davesnothere

Re: FTTN Profiles - CRTC complaint

quote:

---

There have been so many rate changes that it's difficult for anybody to keep track. We are now bombarded with all sorts of fees from the incumbents that never existed before and perception wise it's a killer when all these other changes are happening at the same time and we are all still faced with the fact that there is inherent uncertainty in our pricing since we don't know what costs we'll be faced with once people migrate to higher speeds. Setting proper rates all in one shot like the CRTC mandated effectively created a massive mess. We'll get through it all and in time it will all be sorted out. In the mean time we'll do the best we can.

---

Can you prove that all Bell customers who order 16mbps service are given a 19mbps profile ?

Or are those isolated "errors" because of some nice Bell employee ?

To be sure, one would have to take a Bell customer at 10/12, have him upgrade to the advertised 16mbps service, record his profile, and then migrate to a 3rd prty ISP at 16mbps to see if bell then lowers the profile.

Or get a person to subscribe to Bell and a 3rd party ISP *2 spearate lines) in the same location and see if the profiles are different.

At the end of the day, the CRTC has calaculated costs based on a 16mbps throughput so I am not sure they would really push for people to get 19mbps when they only pay for 16mbps.

On the other hand, if Bell systematicaly cheats and lest its customers use more than what they pay for, then the proportion of costs that ISPs pay should be lower since Bell's own customer take a bigger share of the infrastructure pie.

Also remember that Bell gives its customers the option to subscribe to FibTV where the first channel doesn't eat up on the promised internet bandwidth. So they give customers a free 3mbps for that.

19 Mbps profile isn't an error I have seen this too.

You need 19 Mbps to get 16 Mbps real world speed on speedtest

With a 16 Mbps profile it is actually slower than Videotron's 15 Mbps cable.

reply to jfmezei
JF, it's not a mistake on hell's part nor a "nice" tech.

Check the premise. The whole point of the FTTN, besides Bell's Wallet Conditioning, as Bell sold it to the CRTC, is that it is supposed to be this "NEW" network completely redesigned and improved on the "OLD" DSL, hence it achieves the advertised throughput.

Case in point: you will notice that all the post-703 upstream profiles are set to 800 kbps, not 1 mbps as advertised. And I am not talking about buggy IKNS remotes either. They can't do anything about those, so not necessarily their fault (other than installing them in the first place).

When I upgraded to 10 mbit pre-703 through TSI, I got the same profile Bhell customers get: 12787 download and... 824 upload, but this was because of IKNS. If I had been on Globespan or Alcatel, this would have been 1085.

Also, all the users in the TSI forum who switched to Bell-Wallet-Conditioning profiles during the interim tariffs got their full profiles that compensate for overhead, so clearly this was Bell's Post-703 decision to give lower profiles to wholesale.

OK so those are ADSL2+ profiles then ?

The thing is that for Bell, ADSL2 isn't "FTTN". It is legacy stuff that has been available for ages.

VDSL2 is the real FTTN.

And you are right though, if on ADSL2, you still get the ancient ATM overhead on the photonic copper. One would have to calaculate what speed is necessary with ATM overhead to attan 16mbps.

Note that the approved tariffs all include "up to" on those speeds.

My tenant, when she was here, ordered 12/1 directly from Bell.

She was put on a 14272/1088 profile by default. I was quite shocked when I saw this.

When I ordered 12/1, I was put on a 12272/797 profile by default. I made some noise, and got a 14/1 profile which was classified by TSI as a "mistake".

Now that I'm on the 16/1 service I got put on a 16317/797 profile by default. I can order a 16/1 connection directly from Bell on a dry loop, the pair for which is already running into my NID, and see what happens.

But we both know what's going to happen JF. They'll put that connection on a 19/1 profile to get full speeds.

I think it's going to be a simple thing to prove.

The "up to" jargon that has been used in the past was to give them some buffer on line conditions. The "line conditioning" that forms a part of their current R&V on costs was supposed to alleviate some of that, was it not? My line stats certainly support that. And my line stats certainly support the 19/1.

These aren't mistakes JF.

A reasonable man should have no problem putting 2 and 2 together here.

Also, a full-blown complaint to the CRTC on this does not need to become epic. All it needs to do is draw attention to this issue, to both the CRTC and to B#ell - the purpose of which is to see customers ordering services get fair and equal treatment.

That was the purpose of the matching speeds order, and that's not what's happening.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch

If you pay for 16/1, why should you expect to be give a 19/1 profile ?

reply to jfmezei

reply to alienzzz

reply to dillyhammer

I do see you point as a consumer about the "conditioning" charges vs profile not up on par. May be there should be some partial refund for the not meeting to spec for that high "conditioning". It should really be the old 5M DSL "try your luck" without conditioning (fee) or partial money back if conditioning does not produce some minimum result.

It is very difficult as an end user to complain to CRTC about Bell's low ball tactic on install profile. It would be a different story if multiple IISPs complain with enough statistic analysis on their Lantern profiles vs Bell's retail.

reply to jfmezei
Interestingly, I have been edumacated about a couple of things over the past few days.

I have learned that wholesalers actually have access to a feature that automatically identifies service profiles as being able to be "enhanced", and with very little effort any customer can have a profile enhanced to receive advertised speeds - that is, someone receiving 16/1 service would get a 19/1 profile or as close to it as their line would permit.

That would pretty much put a great big shit sammich on my desk for lunch... anyone know anything about this?

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch