Keiro
join:2005-10-25
Bakersfield, CA
kudos:1 | reply to BHNtechXpert
Re: Why do you use forums as your first line of support? said by BHNtechXpert:It'd be awesome if you could pass on that tidbit of info if I ever have to make a forum post requesting support from you or someone else here... to the technician.
I have no problem with that but I'm a bit confused about your statement as far as the tech disconnecting things. Depending on the issue the tech will need to isolate problems and that from time to time will include removing devices sequentially. Otherwise the tech shouldn't be removing equipment without first talking to you. Can you give me an example?
Sure. The videophone I use essentially uses the modem as a gateway, nothing more, nothing less. It does exactly one thing - video communications.
It's more or less a preference to not screw with the setup for video communications.
I haven't had an instance where a tech removed equipment I personally owned from the CPE end, but I've seen techs remove my former roommates' stuff to do troubleshooting.
Not that I mind, but I just hate having to put the setup back up the way it was, particularly if the tech or someone else not at our end decides to clear out settings in the modem/gateway if it's business class.
... And I've had more than one instance where I've specifically told them, "Keep these $ports open, after you clear out the settings please." and they don't do this.
Granted, this was more or less while I was still learning about SMC modems and just how horribly bad they are at being a transparent modem.
That reminds me. Do you guys use SMC modems for your business class customers? 
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 BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Granted, this was more or less while I was still learning about SMC modems and just how horribly bad they are at being a transparent modem.
That reminds me. Do you guys use SMC modems for your business class customers?
Got it and yes we still have some SMC modems out there for BC folks. To be honest with you they bridge just fine. I'm one of the rare residential folks that still have one right here and it performs flawlessly in bridge mode. The trick is...you can't bridge it yourself...we have to. If for any reason you do hard reset on that modem you kill the script that puts it into bridge mode and then someone from the office has to bridge the device again. Otherwise it performs flawlessly just as a modem when bridged.
The ONLY issue the SMC has and it only affects those of us with superfast routers is that the script takes time to run...before it's executed the modem is in DHCP mode and it will hand out an IP address to the router if the router is waiting. Sooo router gets its dynamic IP says oooh I'm happy and meanwhile the SMC switches to bridge mode leaving the router hanging and happy with a 192. and thus no connectivity to the outside world. The fix for this is a simple router reboot but I got a bit fancy with that and instead have a IP powe controller that simply polls a few sites and when it fails to connect autoboots the router. Problem solved...
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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Keiro
join:2005-10-25
Bakersfield, CA
kudos:1 | said by BHNtechXpert:Granted, this was more or less while I was still learning about SMC modems and just how horribly bad they are at being a transparent modem.
That reminds me. Do you guys use SMC modems for your business class customers?
Got it and yes we still have some SMC modems out there for BC folks. To be honest with you they bridge just fine. I'm one of the rare residential folks that still have one right here and it performs flawlessly in bridge mode. The trick is...you can't bridge it yourself...we have to. If for any reason you do hard reset on that modem you kill the script that puts it into bridge mode and then someone from the office has to bridge the device again. Otherwise it performs flawlessly just as a modem when bridged.
The ONLY issue the SMC has and it only affects those of us with superfast routers is that the script takes time to run...before it's executed the modem is in DHCP mode and it will hand out an IP address to the router if the router is waiting. Sooo router gets its dynamic IP says oooh I'm happy and meanwhile the SMC switches to bridge mode leaving the router hanging and happy with a 192. and thus no connectivity to the outside world. The fix for this is a simple router reboot but I got a bit fancy with that and instead have a IP powe controller that simply polls a few sites and when it fails to connect autoboots the router. Problem solved...
Eh. The SMC doesn't do true bridge-mode... but I'll leave it at that.
The other thing I'd like to see improved is the guide you used to do... for having awesome service on Lightning. I recalled you did those guides, but for some reason you took them down.
I was saddened to see them go... I'd LOVE to see them brought back, particularly since we're going with ever-faster service.
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