bighorn1
join:2004-06-19
Bakersfield, CA
kudos:1 | reply to BHNtechXpert
Re: Why do you use forums as your first line of support? said by BHNtechXpert:Once again excellent answers BUT they don't apply to the question  So let me try again... (and again this question only applies to you Bighorn)
Where can we improve the experience for you HERE (at DSLR)? What do you need, what would you like to see, generally speaking how can we make it better?
'tim tim tim' and you do good job, so there's not much to improve IMO. I guess, the most difficult part will be to keep it at that level.
Maybe you could get one more BH person to post here to cover times (and topics) when your or tim tim tim aren't available. |
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 BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | said by bighorn1:said by BHNtechXpert:Once again excellent answers BUT they don't apply to the question So let me try again... (and again this question only applies to you Bighorn)
Where can we improve the experience for you HERE (at DSLR)? What do you need, what would you like to see, generally speaking how can we make it better?
'tim tim tim' and you do good job, so there's not much to improve IMO. I guess, the most difficult part will be to keep it at that level. Maybe you could get one more BH person to post here to cover times (and topics) when your or tim tim tim aren't available. Scratchin my head on this one You mean I'm not available enough for you? Really? The avg response time is just minutes 7 days a week which is better than ANY support forum I know of in the industry And I've been in the industry a long long time
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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bighorn1
join:2004-06-19
Bakersfield, CA
kudos:1 | said by BHNtechXpert:said by bighorn1:'tim tim tim' and you do good job, so there's not much to improve IMO. I guess, the most difficult part will be to keep it at that level.
Maybe you could get one more BH person to post here to cover times (and topics) when you or tim tim tim aren't available.
Scratchin my head on this one You mean I'm not available enough for you? Really? The avg response time is just minutes 7 days a week which is better than ANY support forum I know of in the industry And I've been in the industry a long long time Read the bold parts again. 
I wasn't complaining about current support quality here.
"Aren't available" does not mean you don't do excellent job, it means it may happen that sometime in the future Tim or you won't be available. You know, things like vacations and such. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | said by bighorn1:said by BHNtechXpert:said by bighorn1:'tim tim tim' and you do good job, so there's not much to improve IMO. I guess, the most difficult part will be to keep it at that level.
Maybe you could get one more BH person to post here to cover times (and topics) when you or tim tim tim aren't available.
Scratchin my head on this one You mean I'm not available enough for you? Really? The avg response time is just minutes 7 days a week which is better than ANY support forum I know of in the industry And I've been in the industry a long long time Read the bold parts again. I wasn't complaining about current support quality here. "Aren't available" does not mean you don't do excellent job, it means it may happen that sometime in the future Tim or you won't be available. You know, things like vacations and such. Vacations? Whats a vacation? You mean if I get hit by a bus or rogue nuclear warhead happens to explode only on my home type stuff. Shssssh come close....I hear they are working on a very high tech bot that will fill in the event of my demise. Total Area 51 type stuff . All kidding aside I do have backup for these types of things we just haven't used them yet. Besides even when on vacation I check in several times a day. Taking advantage of technology makes it very easy to manage the significant number of forums where I service without impacting the day too much. If I'm on a boat or plane somewhere welllll thats a problem.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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