Satellite > HughesNet Satellite > 250 MB daily cap limit (Fraud by HughesNet?)

250 MB daily cap limit (Fraud by HughesNet?)

1. have you reviewed your hourly usage report? Perhaps it can lend a clue as to how much was being used when.
2. is your home network secure or public? and if secure, how many people have the password?
3. have you turn off all the auto-updates on both computers that (you know) are connected to the modem?
4. have you compared notes with the 2nd (known) person on the router as to how much was downloaded and when?
5. do you understand that downloads must start after 0200 and end before 0700? Any that are (a) started before 0200 then end after 0200 or (b) started before 0700 and end after 0700 are automatically subtracted from your daily allowance.

..greg..
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HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1010H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 8/MSIE9 - AV/Firewalled by NIS2012

reply to Sarentack
bbbdc@hughes.net
executivecustomercare@hughes.net
william.smouse@hns.com

Its the BBB of Maryland (DC area)

reply to grohgreg
1. Well on this computer since 10:30 PM last night (its 10:30 am currently) This computer has downloaded 29 MB, about 1 1/2 hour of that 29 me online browsing, the rest is keeping services like yahoo IM active and such.

2. network is secure, need the WEP key to access the connection.

3. auto updates are on on mine, but its set to not install, so I know if some was downloaded. Other laptop is up to date all the way.

4. About to today.

5. Yes, hardly anything activity between those times though, everyone is in bed.

I am just finding it very hard to see a 250 MB cap limit reached as quickly as hughesnet says.

might of been Tuesday when i got mine.

I never started really looking into the cap limits until last night.

reply to Sarentack
So I guess your answer to #1 is no. If you're unfamiliar with what I'm talking about, you have to log into your HughesNet account online to review the current and most recent 24 hour periods.

And your answer to #3 is not reassuring. Hell, a single service pack can eat up your 250MB daily allowance in a single bite. I had VISTA updates totaling nearly 100MB one day last week, and one single HP update on this Win7 machine yesterday of 152MB. If your computer is anything like most others in the world, there can be literally dozens of individual auto-updates to address on any given machine. And the advice given is sound; set them to only notify you before the fact. At that point you can pre-determine if a large update could put you into FAP status.

Again; log into your HughesNet account, and see just how much was actually downloaded, and when. Then perhaps you'll realize that you may have pulled the trigger on your fraud accusation just a tad early.

//greg//
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HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1010H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 8/MSIE9 - AV/Firewalled by NIS2012

Can the hughesnet site to check that really be accurate and not some inflated number?

I've had a Hughes connection since before they even started tracking that kind of stuff. Haven't once had cause to take issue with their accounting in all that time. To the best of my understanding, the online usage report is compiled from data provided by your modem. If data wasn't recorded as having been processed by the modem, it doesn't go on the usage report.

That said, I did experience one otherwise unexplainable FAP. Neither I nor tech support could figure out how it happened. And a small number of customers have (rarely) reported usage accumulation when were allegedly powered down. I say allegedly, because some folks don't understand that the modem still talks to the gateway - even if the computer that's attached to it is shut down. Anyway, that opens up the possibility that the usage data within the modem may on rare occasions experience corruption (due to cable short, static electricity, power problems, et cetera) .

//greg//
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HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1010H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 8/MSIE9 - AV/Firewalled by NIS2012

reply to Sarentack

reply to Sarentack
You might want to check your computers for malware.
The last time I hit the FAP, one PC on the network was infected with malware and downloading 100's of MB a day.
I recommend Malwarebytes Free and Superantispware Free.

mine is at peek performance, checking other persons laptop and all though.

Over the last few years on this board, I can recall a number of people who have complained about their bandwidth draining faster than it should.

Frequently, the cause has been some form of malware. Often, the cause has been Windows or other software update downloads that the user was not aware of. I can also recall a couple of instances where the cause was some sort of denial of service attack on a Hughes gateway.

On the other hand, I don't recall any confirmed instance of some sort of "accounting" error by Hughes denying people of the bandwidth that they deserved.

In your case, I'd guess that the culprit is the large Windows updates this week. When you check Windows update logs, you can only determine when the updates were actually installed. You cannot determine when the downloads actually took place. Even when you schedule Windows updates for a particular time, you are only scheduling the installation time for the updates. Windows will still download the updates at a time of their convenience. Again, the only way to control when Windows update downloads occur is to manually download the updates.

Also, even if you think your computer is clean, I would suggest, as did Nimblewill, that you run scans with the free versions of Malwarebytes and SuperAntiSpyware. They are each capable of finding things that other scans, including anti-virus scans won't find. For example, a couple of years ago, one of my computers had been infected with a rather insidious downloader Trojan that was constantly draining bandwidth at a rate as high as 75-80 MB per hour. A number of AV and malware scans could not find it, and only SuperAntiSpyware was able to find it.

reply to Sarentack
Consider this....they never had tokens till about a year ago.

It is not a thing Hughesnet implemented lightly.Do they make money off them?I am sure they do,is it supposed to hurt a little when buying them?I am sure they have the Refill figured to the cent of how much it costs them to refill the bucket(Especially since there are those that will go all willy nilly with it).

Check all the things Greg has suggested (Especially the second user) then make sure Adobe is not downloading to.

Anti Virus is usually not a huge updater by the way.Although if you do it on several machines at once I could see it hitting the 250 MB a tad hard.That is why you need a bit of a backup storage flash drive for apps to share between PC's (Networks work good to for this)

reply to Sarentack
I do not update Windows till a Service Pack rolls out.
However I do not recommend this to Joe User.
Its just not safe and can bite you on the rear if not careful.

You should have a option (Win XP did) to turn them off but notify you when they hit.

reply to Sarentack
Cool that is ReadErrors Meter that I believe he never updated for Win Vista/7.He either sold it or marketed it himself or possibly had it stolen by a bigger software company.

»www.metal-machine.de/readerror/

If that is Readerrors version you are running.....It is not confirmed 100% on Vista and 7.

Sarentack may I please have the name of the meter you use?

I remember once downloading a paid meter that looked EXACTLY as readerrors.

reply to Tweakbl

reply to Tweakbl
Meter I use is netmeter.