I just ended a two hour conversation with CL. Otsas might just be right. I tried to get anybody (supervisors, incl.) to put something in writing and they refuse; saying they are not authorized to do that. They are playing a shell game and I really feel sorry for the folks who have to work for them. They have played so many games with my service, not to mention the billing problems (which they say is because the SEC changes rules and rates almost daily). I am retired from the legal field and worked with SEC for many years and they do not change anything that quickly.
So, permanent solution is to drop CL and ** change rooms on the Titanic to yet another game player **. What a waste of time and energy this has become. Good luck folks.