Topic 'Re: Potential new NYC Fios customer' in forum 'Verizon FIOS TV' - dslreports.com

Re: Potential new NYC Fios customer

Sat, 14 Apr 2012 15:47:39 EDT

hubrisnxs posted :

I am having trouble getting the youtube widget working with Verizon media manager which is installed and running on my pc. Any quick ideas on how to fix it. When I run the widget it claims no connection to my computer.

So, any thoughts? What are some things I should be looking for in order to fix this?

step 1 : make sure you have the latest and greatest, so open media manager, click help, and then click "check for updates"
step 2 : makes your PC is on the same network as your verizon actiontec, so either connect to the actiontec wireless or plug an ethernet cable into any of the LAN ports on the actiontec.
step 3 : make sure you're firewall has the media manager allowed for full access, verizon has a decent little walk through on this. you actually need TWO media manager files with full access in your firewall. Add VerizonMediaManager.exe and VZVideoAgent.exe to the firewall exception list. Use the following link to make sure of that. »www36.verizon.com/MM/FiosSupport/Norton.shtm
step 4 : Test and try to play the Sample video from the media manager program. if the sample video plays then you are configured right, if the sample video won't play, then you still have some wierd firewall or antivirus issue. There are a couple antivirus's that don't like the media manager according to VZ's website, so check into that as a possible problem.

»www36.verizon.com/MM/FiosSupport/ESET.shtm

If that sample video does work, then try this too, go to the help menu in media manager and from there to video component check then click ok, and then after it's done, try out the youtube widget again, and it should play.

Re: Potential new NYC Fios customer

Sat, 14 Apr 2012 14:21:24 EDT

tnsprin posted : The youtube widget doesn't work with the normal configuration of a second router, ie. your e3000. But it should work with just the Verizon router. See some of the info in the FAQ section for some possible configurations and what works or doesn't work with each.
»Verizon Online FiOS FAQ

Re: Potential new NYC Fios customer

Sat, 14 Apr 2012 13:01:21 EDT

nyrmetros posted : So the share the network program is cool. Just got $100 back from it already.

Re: Potential new NYC Fios customer

Mon, 19 Mar 2012 10:42:27 EDT

nyrmetros posted : I did try connecting my e3000 router to the verizon router but I got nowhere with that as well.

Re: Potential new NYC Fios customer

Thu, 08 Mar 2012 22:59:14 EDT

nyrmetros posted :

said by More Fiber:

Are you running your own router? If so, how is it connected?

The verizon router at the moment.

Re: Potential new NYC Fios customer

Wed, 07 Mar 2012 08:09:07 EDT

More Fiber posted : Are you running your own router? If so, how is it connected?

Re: Potential new NYC Fios customer

Tue, 06 Mar 2012 22:32:01 EDT

nyrmetros posted :

said by nyrmetros:

So, any thoughts? What are some things I should be looking for in order to fix this?

Re: Potential new NYC Fios customer

Tue, 28 Feb 2012 13:20:17 EDT

nyrmetros posted : Just as an aside, Back in 2000 my family purchased an entry level yamaha 5.1 receiver surround sound system. We had the system hooked up with TWC and we could never get the rear speakers to work unless we were watching a dvd. Since we have FIOS installed we have been getting full 5.1 surround sound on almost all programming that is in HD, which includes movies, Rangers games, and other sporting events. We always thought our Yamaha equipment was crap, but it turns out that after all these years, it was TWC that was crap.

Re: Potential new NYC Fios customer

Fri, 24 Feb 2012 12:37:21 EDT

nyrmetros posted : I am having trouble getting the youtube widget working with Verizon media manager which is installed and running on my pc. Any quick ideas on how to fix it. When I run the widget it claims no connection to my computer.

Re: Potential new NYC Fios customer

Sun, 19 Feb 2012 11:10:23 EDT

anon posted : Absolugely agree that Verizon's fiber infrastructure is more or less rock solid. The weak spots are the customer service system and the dvr/stbs.

My dvr died recently, before it died it had all sorts of problem. The upgrade to img 1.9 made it worse. The replacement, refurbished too, they sent had problems as well. Got a new one by dispatched tech, this one is much better.

When it got this month's bill, I was charged an extra short term dvr rental fee. I guess getting two replacements in a short amount of time confuses the billing system.
In addition, the additional $10 discount for having one-bill still has not shown up automatically on my bill.

So another call to support.

Rant to improve vz?
Stop giving customers refurbished boxes!
Fix the billing system!

Re: Potential new NYC Fios customer

Sun, 19 Feb 2012 00:21:07 EDT

nyrmetros posted : We returned the twc equipment 2 days ago. No going back now!

Re: Potential new NYC Fios customer

Mon, 13 Feb 2012 17:27:11 EDT

SRF26 posted : From my experience, once FiOS is installed it functions with no issues. After 30 years with TWC, I had FiOS installed 12/12/11 and haven't any issues requiring a CS call. I think adding services to an existing account can lead to issues, but if you go with Triple Play from day one (as I did), it should be pretty painless.

Hope this helps...JL

Re: Potential new NYC Fios customer

Mon, 13 Feb 2012 14:51:06 EDT

billhere posted : The product indeed is excellent, but the billing situation is almost pathetic. I have had to call to correct my bill every month since FiOS TV was installed last October. Verizon seems to think I have seven boxes installed rather than two. They correct the bill and the seven boxes don't show up on my equipment list but the next month they are still charging for seven. I have escalated this to their New York office and still haven't completely resolved the problem.

Re: Potential new NYC Fios customer

Mon, 13 Feb 2012 14:00:48 EDT

FIOSHD posted :

said by barhow :

I also live in Oakland Gardens and I an seriously considering switching to Verizon Fios. I estimate could save about $80 a month with triple play over what I now pay to Time-Warner with more channels and a faster internet speed.
What is holding me back are the horror stories I have read on other forums about Verizon customer service. I am too old to spend a lot of time on hold waiting for a person to help me. To those sho have switched - how bad is Verizon customer service as compared to other services?

Customer service CAN be spotty at times. The good news is that the product is so so good that you really shouldn't need to deal with them for anything other than placing your order.

Re: Potential new NYC Fios customer

Mon, 13 Feb 2012 13:05:34 EDT

anon posted : I also live in Oakland Gardens and I an seriously considering switching to Verizon Fios. I estimate could save about $80 a month with triple play over what I now pay to Time-Warner with more channels and a faster internet speed.
What is holding me back are the horror stories I have read on other forums about Verizon customer service. I am too old to spend a lot of time on hold waiting for a person to help me. To those sho have switched - how bad is Verizon customer service as compared to other services?

Re: Potential new NYC Fios customer

Thu, 09 Feb 2012 12:53:01 EDT

nyrmetros posted :

said by UnnDunn:

said by nyrmetros:

So any suggestions on how I can get the youtube widget working with Verizon media manager which is installed and running on my pc??

How is it failing?

Fios keeps telling me to install media manager on my computer, which I did already. I guess it's not reading that I have it installed?

Re: Potential new NYC Fios customer

Thu, 09 Feb 2012 01:19:25 EDT

UnnDunn posted :

said by nyrmetros:

So any suggestions on how I can get the youtube widget working with Verizon media manager which is installed and running on my pc??

How is it failing?

Re: Potential new NYC Fios customer

Sun, 05 Feb 2012 14:23:41 EDT

nyrmetros posted : So any suggestions on how I can get the youtube widget working with Verizon media manager which is installed and running on my pc??

Re: Potential new NYC Fios customer

Sat, 04 Feb 2012 01:11:05 EDT

nyrmetros posted :

said by nyrmetros:

So, slight issue. After swapping the boxes, I turned on the power, and...... nothing is showing up on the screen. At all...... TV sais that nothing is plugged in. Can't find the source. Any ideas?

I have a Samsung HDTV, a Pioneer DVD player, and a Yamaha reciever as well.

I jumped the gun. Didn't realize I need to call verizon with a special code so they could activate the device. That's sorted now. Although I still can not access youtube widget even though verizon media manager is installed on my computer and currently running. Any thoughts??

Re: Potential new NYC Fios customer

Fri, 03 Feb 2012 21:13:51 EDT

nyrmetros posted : So, slight issue. After swapping the boxes, I turned on the power, and...... nothing is showing up on the screen. At all...... TV sais that nothing is plugged in. Can't find the source. Any ideas?

I have a Samsung HDTV, a Pioneer DVD player, and a Yamaha reciever as well.

Re: Potential new NYC Fios customer

Fri, 03 Feb 2012 20:49:27 EDT

nyrmetros posted : So the 7232 just arrived 2 hours ago. Going to swap it with the 6xxx dvr and see what happens...

Re: Potential new NYC Fios customer

Wed, 01 Feb 2012 23:43:11 EDT

nyrmetros posted :

said by UnnDunn:

said by nyrmetros:

So I had no luck getting a 7232 without paying the $40 upgrade fee... Just ordered the box this morning online. Should come in 5 days or so.

BTW... 2 additional neighbors of mine were getting Fios installed today..

They ship the boxes overnight. Expect it at your door tomorrow or Friday.

Awesome. Can't wait!

Re: Potential new NYC Fios customer

Wed, 01 Feb 2012 18:33:19 EDT

UnnDunn posted :

said by nyrmetros:

They ship the boxes overnight. Expect it at your door tomorrow or Friday.

Re: Potential new NYC Fios customer

Wed, 01 Feb 2012 17:08:57 EDT

nyrmetros posted : So I had no luck getting a 7232 without paying the $40 upgrade fee... Just ordered the box this morning online. Should come in 5 days or so.

BTW... 2 additional neighbors of mine were getting Fios installed today..

Re: Potential new NYC Fios customer

Fri, 27 Jan 2012 14:03:19 EDT

nyrmetros posted : I guess I will call verizon and request they send a 7XXX dvr to replace the 6xxx dvr. Hope it doesn't change any billing...

Re: Potential new NYC Fios customer

Tue, 24 Jan 2012 09:32:18 EDT

nyrmetros posted : So, do I need to call up Fios and request my 6xxx series dvr box be changed so that any promotion pricing I have will not be messed with? Or will swapping at the store be fine?

Re: Potential new NYC Fios customer

Sun, 22 Jan 2012 18:06:54 EDT

nyrmetros posted : Does Fios have a remote control that has lights all over the remote, not just 5 buttons?

Re: Potential new NYC Fios customer

Sat, 21 Jan 2012 12:08:46 EDT

nyrmetros posted :

said by More Fiber:

http://www.dslreports.com/faq/12506

Thanks for the link. Gonna see if I can figure this out.

Re: Potential new NYC Fios customer

Sat, 21 Jan 2012 11:58:11 EDT

More Fiber posted : »Verizon Online FiOS FAQ »Can I use my wireless or an extra router along with the Verizon provided router?

Re: Potential new NYC Fios customer

Sat, 21 Jan 2012 11:28:54 EDT

nyrmetros posted : So it's day 2 of having Fios. I have some questions regarding the router setup. I was finally able to change my username and PW on it and have my phone and printer recognize it. Now in regards to my linksys e3000 router, what's the best way to connect that to the verizon router? They gave me the actiontec MI424WR Rev I with firmware 40.19.22 installed.

My main computer is hard wired which is right next to the modem, and both my living room tv and living room computer are hardwired as well to the actiontec router.

Re: Potential new NYC Fios customer

Thu, 19 Jan 2012 16:06:48 EDT

nyrmetros posted : I guess I didn't luck out like some others did..

Re: Potential new NYC Fios customer

Thu, 19 Jan 2012 14:41:40 EDT

abbthe1 posted : Indeed...

Re: Potential new NYC Fios customer

Thu, 19 Jan 2012 14:39:25 EDT

nyrmetros posted :

said by htin11:

btw i had my installation on 1/16 and received the 7232. the tech had a box of 7232. This is in Queens, NY

Hmm.... Very interesting...

Re: Potential new NYC Fios customer

Thu, 19 Jan 2012 14:08:26 EDT

htin11 posted :

said by nyrmetros:

said by UnnDunn:

said by nyrmetros:

The Internet is being installed with the coaxial and not the wan. Is there a major difference?

Not really. Coax is said to have slightly higher latency than ethernet, but it isn't something you'd notice or care about.

Well are getting 25/25 Internet for now. Could upgrade to 35/35 if we need to. I just want to make sure that the job is done to maximize all potential.

btw i had my installation on 1/16 and received the 7232. the tech had a box of 7232. This is in Queens, NY

Re: Potential new NYC Fios customer

Thu, 19 Jan 2012 13:30:36 EDT

nyrmetros posted :

said by UnnDunn:

said by nyrmetros:

The Internet is being installed with the coaxial and not the wan. Is there a major difference?

Not really. Coax is said to have slightly higher latency than ethernet, but it isn't something you'd notice or care about.

Well are getting 25/25 Internet for now. Could upgrade to 35/35 if we need to. I just want to make sure that the job is done to maximize all potential.

Re: Potential new NYC Fios customer

Thu, 19 Jan 2012 13:22:45 EDT

UnnDunn posted :

said by nyrmetros:

The Internet is being installed with the coaxial and not the wan. Is there a major difference?

Not really. Coax is said to have slightly higher latency than ethernet, but it isn't something you'd notice or care about.

Re: Potential new NYC Fios customer

Thu, 19 Jan 2012 13:12:42 EDT

nyrmetros posted : The Internet is being installed with the coaxial and not the wan. Is there a major difference?

Re: Potential new NYC Fios customer

Thu, 19 Jan 2012 11:40:45 EDT

nyrmetros posted : And I think all the HD boxes he has in the truck are 6xxx as well.

Re: Potential new NYC Fios customer

Thu, 19 Jan 2012 09:41:36 EDT

nyrmetros posted :

said by abbthe1:

I doubt you will be able to avoid swapping the dvr. It seems 6416 is the only dvr being installed for new customers in NY/NJ. No local office in NY/NJ has 7232, they only have 7216. Installers seem to only have 6416. When I spoke to installer during my install a week ago, he said he did not have 7232 for installs for 5-6 months.

Yea my installer said the same thing. Doh.

Re: Potential new NYC Fios customer

Thu, 19 Jan 2012 09:33:50 EDT

abbthe1 posted : I doubt you will be able to avoid swapping the dvr. It seems 6416 is the only dvr being installed for new customers in NY/NJ. No local office in NY/NJ has 7232, they only have 7216. Installers seem to only have 6416. When I spoke to installer during my install a week ago, he said he did not have 7232 for installs for 5-6 months.

Re: Potential new NYC Fios customer

Thu, 19 Jan 2012 09:27:27 EDT

nyrmetros posted :

said by abbthe1:

Have it installed, then go to FIOS local office and swap 6416 for 7216.

I have 3 HD and 1 Dvr that I will need to swap out. I was hoping to avoid that...

Re: Potential new NYC Fios customer

Thu, 19 Jan 2012 09:12:20 EDT

abbthe1 posted : Have it installed, then go to FIOS local office and swap 6416 for 7216.

Re: Potential new NYC Fios customer

Thu, 19 Jan 2012 08:51:07 EDT

nyrmetros posted : The tech just came. He only has 6xxx series boxes on his truck. Said he has been doing lots of installs in the area. Damn it. What's my options now?

Should I refuse the install?

Re: Potential new NYC Fios customer

Wed, 18 Jan 2012 16:03:09 EDT

UnnDunn posted : It's straightforward enough. You will receive an ActionTec MI424WR rev.G router. Since you are also subscribing to FiOS TV, you will be required to use that router (without it, you will not receive guide data, you won't be able to watch FiOS On Demand titles and data services such as Widgets, Media Manager, Remote DVR and multi-room DVR will not work.) It will provide an 802.11 b/g/n Wi-Fi network (but 802.11n speed is restricted to 54Mbps) and 10/100 Mbps Ethernet.

The router is solid, and provides a comprehensive set of options and controls, allowing you to set up your network any way you choose. Verizon can also manage it remotely, pushing down firmware updates, configuration changes and such. You can also use the Verizon In Home Agent tool on your PC to configure it (for example, you can use it to change from the default WEP encryption to WPA2 encryption.)

I would not recommend using your current router unless you need the ports.

Re: Potential new NYC Fios customer

Wed, 18 Jan 2012 15:57:33 EDT

SRF26 posted : How good is your wireless network with TWC? Since my WLAN was already set up on my DLink DIR-655, I just turned off the WiFi radio on the FiOS router and plugged the DLink router into the LAN port on the FiOS router. Everything worked the same as before just faster. Read the FiOS FAQs for detailed instructions on how to do this.

Good luck with your install....JL

Re: Potential new NYC Fios customer

Wed, 18 Jan 2012 15:11:39 EDT

nyrmetros posted : lol. I get like that. So how is the wireless network setup with fios?

Re: Potential new NYC Fios customer

Wed, 18 Jan 2012 14:28:17 EDT

anon posted :

said by nyrmetros:

Wow so tomorrow is the day for Fios installation. Kinda nervous about it. Lol. I have a question about how the Internet will be setup with the wireless router that fios gives you. I gave a linksys e3000 router right now. How would the 2 coexist?

Lol, nervous about a TV install? Id be more worried if I was going into surgery. I switched fromTWC and haven't looked back. If you don't like it you can always switch back

Re: Potential new NYC Fios customer

Wed, 18 Jan 2012 13:59:29 EDT

Duckbacker posted :

said by nyrmetros:

You unplug the Linksys and put it in a closet. You don't need it anymore.

Re: Potential new NYC Fios customer

Wed, 18 Jan 2012 12:55:36 EDT

Re: Potential new NYC Fios customer

Wed, 18 Jan 2012 10:46:43 EDT

nyrmetros posted : Wow so tomorrow is the day for Fios installation. Kinda nervous about it. Lol. I have a question about how the Internet will be setup with the wireless router that fios gives you. I gave a linksys e3000 router right now. How would the 2 coexist?