Topic 'Re: a few quick questions about.. Teksavvy west. thanks' in forum 'TekSavvy' - dslreports.com

Re: a few quick questions about.. Teksavvy west. thanks

Fri, 09 Mar 2012 12:55:20 EDT

alphaz18 posted : why ? :) i dont wanna hear what you currently do.. i already know what you currently do.. i want to know.. when or why not.. basically.. dont really care about.. what is.. cuz clearly it isnt because you need to upgrade core router in vancouver.. for cable.. cuz if it were you wouldnlt be selling it in vancouver either..

Re: a few quick questions about.. Teksavvy west. thanks

Fri, 09 Mar 2012 11:19:31 EDT

TSI Martin posted : We currently only offer the service in Vancouver.

Re: a few quick questions about.. Teksavvy west. thanks

Thu, 08 Mar 2012 22:02:55 EDT

BikeHelmet posted :

said by pallo:

Oh, that sucks. :(

Any chance your area is eligible for 15/25Mbit DSL?

Nope. I asked. Telus planned to roll it out in late 2011 or early 2012. Still waiting on that too. For now I'm stuck on ADSL1 hardware.

Shaw has 250mbit cable a block away, but they only seem to offer 20/512 here. :( I gather our node is overloaded - I suppose everyone is fleeing the 3/6mbit ADSL for 20mbit cable. It seems like 90% of the homes within 2 blocks have Shaw Cable. Whoever got in with the Shaw 50mbit plans when they offered them is lucky now - new signups can't get that.

That's probably why Distributel can't offer 25/2 here yet. (Same story with Teksavvy, once they get around to offering faster speeds out west.)

My current options are to wait, or to wait. Once Telus finally upgrades their line cards, Shaw will probably split the node and then suddenly I'll have tons of options.

Re: a few quick questions about.. Teksavvy west. thanks

Thu, 08 Mar 2012 21:21:37 EDT

alphaz18 posted :

"Like all our services in ON & QC go through Toronto, all service in AB & BC go through Vancouver. "

therefore... let me order cable from ab.
if vancouver is the poi for both bc/ab that means that you have access to alberta cable. therefore let me order it!

Re: a few quick questions about.. Teksavvy west. thanks

Thu, 08 Mar 2012 06:18:13 EDT

pallo posted :

said by BikeHelmet:

I phoned in and asked. Not available in my area. :D

Still waiting patiently. I'd love more speed.

Oh, that sucks. :(

Any chance your area is eligible for 15/25Mbit DSL?

Re: a few quick questions about.. Teksavvy west. thanks

Thu, 08 Mar 2012 05:42:23 EDT

BikeHelmet posted :

said by pallo:

If you look at Distributel you'll see they offer 25/2 cable throughout BC and Alberta. ;)

I phoned in and asked. Not available in my area. :D

Still waiting patiently. I'd love more speed.

Re: a few quick questions about.. Teksavvy west. thanks

Wed, 07 Mar 2012 14:12:33 EDT

pallo posted :

said by JCohen:

said by alphaz18:

i'd tend to agree, except for the fact that teksavvy is offering the telus 25mbit tier to only vancouver and not anywhere else... in the west.. that leads me to believe that its not just one point of aggregation otherwise they'd easily be able to offer 25 in alberta as well..

Correct, for cable there are multiple POIs but for DSL I believe that their is only one.

There is an aggregated POI for cable, it's just Teksavvy chose not to take that option.

If you look at Distributel you'll see they offer 25/2 cable throughout BC and Alberta. ;)

Re: a few quick questions about.. Teksavvy west. thanks

Wed, 07 Mar 2012 13:01:34 EDT

TSI Martin posted : Like all our services in ON & QC go through Toronto, all service in AB & BC go through Vancouver.

Re: a few quick questions about.. Teksavvy west. thanks

Wed, 07 Mar 2012 11:58:25 EDT

alphaz18 posted : tsi martin, by upgrade core routers, you mean ... so that vancouver can handle more people and alberta gets ignored some more? telus 25dsl aside .. how about shaw cable.. in alberta?

Re: a few quick questions about.. Teksavvy west. thanks

Wed, 07 Mar 2012 11:09:45 EDT

alphaz18 posted : Ah. I see. my mistake i thought it was dsl

Re: a few quick questions about.. Teksavvy west. thanks

Wed, 07 Mar 2012 10:45:11 EDT

JCohen posted :

said by alphaz18:

right.. but if that were the case.. why can't teksavvy offer 25mbit DSL in alberta? since they seem to be able to in vancouver...?

They do not offer 25Mbps DSL in either BC or Alberta, they do however offer 25/2.5Mbps cable in Vancouver.

Re: a few quick questions about.. Teksavvy west. thanks

Wed, 07 Mar 2012 10:38:14 EDT

alphaz18 posted : right.. but if that were the case.. why can't teksavvy offer 25mbit DSL in alberta? since they seem to be able to in vancouver...?

Re: a few quick questions about.. Teksavvy west. thanks

Wed, 07 Mar 2012 02:54:38 EDT

JCohen posted :

said by alphaz18:

Correct, for cable there are multiple POIs but for DSL I believe that their is only one.

Re: a few quick questions about.. Teksavvy west. thanks

Wed, 07 Mar 2012 02:09:14 EDT

alphaz18 posted : i'd tend to agree, except for the fact that teksavvy is offering the telus 25mbit tier to only vancouver and not anywhere else... in the west.. that leads me to believe that its not just one point of aggregation otherwise they'd easily be able to offer 25 in alberta as well..

Re: a few quick questions about.. Teksavvy west. thanks

Tue, 06 Mar 2012 18:28:09 EDT

JCohen posted :

said by alphaz18:

out of curiousity though, why is the only pop for you guys in vancouver? is there something stopping you from putting something in calgary or edmonton?

Telus most likely has the same setup as Bell where TekSavvy only needs to connect to a single location to have access to the entire Telus DSL network.

Re: a few quick questions about.. Teksavvy west. thanks

Tue, 06 Mar 2012 17:05:08 EDT

alphaz18 posted : out of curiousity though, why is the only pop for you guys in vancouver? is there something stopping you from putting something in calgary or edmonton?

Re: a few quick questions about.. Teksavvy west. thanks

Tue, 06 Mar 2012 17:02:49 EDT

TSI Martin posted : A sense of sarcasm... I like that :)
We need to upgrade our Core Routers in Vancouver before we can do anything else. We aren't forgetting out west, we just have to get things in place.
--
TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( �»TekSavvy FAQ »Official support in the forum )

Re: a few quick questions about.. Teksavvy west. thanks

Tue, 06 Mar 2012 17:00:08 EDT

alphaz18 posted : so basically what you saying is never.. ok.. got it.. i mean at least in alberta, i know theres a pretty good market, but i guess you guys arent really interested... lots of my clients would jump telus/shaw ship at the first opportunity, but.. not when the only thing avaialble is like 6mbit down.. and like 768kbit up...

Re: a few quick questions about.. Teksavvy west. thanks

Tue, 06 Mar 2012 11:11:54 EDT

TSI Martin posted : Still no news on the other provinces. I believe what they said was that upgrades would be required out west before we start offering anything else. Unfortunately I'm not sure when this will happen.
--
TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( �»TekSavvy FAQ »Official support in the forum )

Re: a few quick questions about.. Teksavvy west. thanks

Mon, 05 Mar 2012 19:26:25 EDT

alphaz18 posted : any news TSI Martin?
throw me a bone here. i found my username by the way.. so i'm not anon lostusername anymore haha.

Re: a few quick questions about.. Teksavvy west. thanks

Sat, 18 Feb 2012 01:01:37 EDT

spectrum posted : Chances are you're on a congested node, and there's nothing any tech can do to help that. The last report from TSI was that the POI here in Vancouver isn't that close to being saturated, so there's nothing to be done there either.

One of the best ways to try and get around some of these congestion issues is to use a docsis 3.0 modem to try and make use of multiple channels to try and alleviate some of the congestion - however until Teksavvy sets up some agreement with Shaw to provide that, we're pretty much s.o.l.

I'm stuck in the same situation, sometimes prime time speeds are decent, and others not so great (»www.speedtest.net/result/1780411382.png) and I have to contend with random disconnections too.
After my previous back-and-forth with tech support to try and resolve the issue proved fruitless (there's no point in trying to get Shaw out to diagnose something that's almost guaranteed not to happen when their tech is out here) I'm just trying to grin and bear it.

I'm hoping that there's some announcement in the wings with all these recent updates flying around that hopefully will announce more competitive packages with Shaw, and give us access to docsis 3 modems. If not I might have to consider going back to Shaw, at least then I could deal with their tech support dept directly.

Re: a few quick questions about.. Teksavvy west. thanks

Fri, 17 Feb 2012 23:47:17 EDT

Nazzrath posted : The Tech came by today (actually a Shaw tech) and did some fiddling but didn't affect the speed. Speed actually seems worse now. I'm getting 3-5 mbps (at 8:30pm, high traffict time?) I'm using a Motorola SB5102. Weird thing tho, since I reconnected in 2 days ago the Receive and Send lights are solid and not blinking like they used to. I'll disconnect the modem and see what happens.

Re: a few quick questions about.. Teksavvy west. thanks

Fri, 17 Feb 2012 02:23:44 EDT

BikeHelmet posted :

said by Nazzrath:

but my internet is working already with my Motorola modem.

Which model?

Some use less channels or something, which lets neighbours have a greater impact on your speeds. I think if you disconnect your modem for 15-30 minutes and reconnect it, sometimes you pick up other channels?

(Never had Cable, but I think I repeated that correctly.)

Re: a few quick questions about.. Teksavvy west. thanks

Fri, 17 Feb 2012 01:30:42 EDT

Nazzrath posted : I just signed up for TSI, and the install tech is coming tomorrow, but my internet is working already with my Motorola modem. I signed up for the 25mbps service, but only seem to be getting about 8-10mbps d/l. Hopefully the hardware upgrades comes sooner than later.

Re: a few quick questions about.. Teksavvy west. thanks

Thu, 16 Feb 2012 10:43:28 EDT

TSI Martin posted : So if I understand what was told yesterday, we should be getting some Telus vendor info soon. I think the main issue right now for out west is to first upgrade our hardware before anything else gets done.
--
TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( �»TekSavvy FAQ »Official support in the forum )

Re: a few quick questions about.. Teksavvy west. thanks

Wed, 15 Feb 2012 22:52:56 EDT

anon posted : ok since we're on the subject of being self-centered, i dont give a shit about greater vancouver area.. i only care about alberta, and more specifically calgary, thanks tsi martin

Re: a few quick questions about.. Teksavvy west. thanks

Wed, 15 Feb 2012 19:23:41 EDT

anon posted : ik like my $36 at 24/2.5...hopefully no increase and no announcements.

Re: a few quick questions about.. Teksavvy west. thanks

Wed, 15 Feb 2012 19:10:26 EDT

anon posted : mmm Anything yet? coming weeks have come? :D
thanks TSI Martin

Re: a few quick questions about.. Teksavvy west. thanks

Thu, 02 Feb 2012 16:15:40 EDT

TSI Martin posted : I've been pushing hard to get answers. For the time being, nothing yet for prices, speeds, expensions etc... the only good part that I've heard is that news should be provided within the upcoming weeks. If I understood correctly the next batch of things will include Telus, Shaw, Alliant, Cogeco & QC.
--
TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( �»TekSavvy FAQ »Official support in the forum )

Re: a few quick questions about.. Teksavvy west. thanks

Thu, 02 Feb 2012 16:01:33 EDT

anon posted : Tomorrow is here! and i'm waiting eagerly TSI martin :)

Re: a few quick questions about.. Teksavvy west. thanks

Wed, 01 Feb 2012 13:54:03 EDT

TwiztedZero posted :

said by TSI Martin:

I think everything is coming out tomorrow. Well hopefully it will... :)

C'mon Fairy Godmother, ya mean at the stroke of midnight tonight don'tcha don'tcha?

---- Cinderella.

Re: a few quick questions about.. Teksavvy west. thanks

Wed, 01 Feb 2012 13:47:33 EDT

TSI Martin posted : I think everything is coming out tomorrow. Well hopefully it will... :)

Re: a few quick questions about.. Teksavvy west. thanks

Wed, 01 Feb 2012 13:30:18 EDT

anon posted : Hey TSI Martin,
Feb :) anything? throw me a bone here!

Re: a few quick questions about.. Teksavvy west. thanks

Fri, 20 Jan 2012 13:52:33 EDT

TSI Martin posted : Not that i've heard. I'm home will have something for February.

Re: a few quick questions about.. Teksavvy west. thanks

Fri, 20 Jan 2012 11:59:13 EDT

anon posted : Thanks, i appreciate it Martin,
any news?

Re: a few quick questions about.. Teksavvy west. thanks

Mon, 16 Jan 2012 10:18:26 EDT

TSI Martin posted : Still nothing for AB/BC... When we get something will be letting you folks know.

Re: a few quick questions about.. Teksavvy west. thanks

Sat, 14 Jan 2012 11:57:01 EDT

atka posted : I'm curious as well. I like the idea of Teksavvy but if the speed remains at 6/1 it is getting kind of slow by todays standards.

Re: a few quick questions about.. Teksavvy west. thanks

Sat, 14 Jan 2012 08:27:16 EDT

anon posted : also is the pricing changing on BC/AB after feb 2012 ??
i guess not based on the lack of information TSI published so far.

Re: a few quick questions about.. Teksavvy west. thanks

Fri, 13 Jan 2012 12:43:43 EDT

TSI Martin posted : I've asked the questions but still waiting for an answer.

Re: a few quick questions about.. Teksavvy west. thanks

Thu, 12 Jan 2012 22:38:40 EDT

stevo25 posted : Good questions - I'd like to know as well.

Patiently waiting out west.

Thanks

Re: a few quick questions about.. Teksavvy west. thanks

Thu, 12 Jan 2012 11:50:45 EDT

anon posted : Hello?

a few quick questions about.. Teksavvy west. thanks

Tue, 10 Jan 2012 15:23:57 EDT

anon posted : Hi, i just wanted some updates if possible.. as 99% of things i see are about qc and on.. and the other 1% is about vancouver.. and i'm sure some people would be interested to know the answers to these questions too: thanks..

1) ... teksavvy cable internet in calgary/edmonton?? any year now?

2) speed matching for telus 16/25 mbit packages?
been waiting for quite a while.. for one of these 2 things and theres no indication at all that its even in the works.. thanks..