 dmxrob6Premium
join:2005-06-24
Boonville, MO
 ·AT&T Southwest
| reply to Ukiah Jim
Re: IP-DSLAM 3.0 and continuing loss of sync issue. The techs are the low men on the pole, and most of them do the best they can with what they have to work with -- which isn't much. When they installed this IPDSLAM stuff here the MANY techs who visited said they have received ZERO training on it, had ZERO equipment to test with and had ZERO ability to get any of the education or tools. Their best tool they had was an analog multimeter. That's it -- nothing else.
After I finally had it with the AT&T nonsense I complained loudly enough that they escalated my case and after two months they finally sent the techs a professional grade test kit. The tech who came thanked me profusely because they finally had some decent equipment to test with. It's a sad state of affairs when it takes irrate customers to get the proper tools for the techs.
We already dropped AT&T for our cell phone provider, land line is gone as of this month and the minute they finish the fiber build-out here in town (another organization finally came into town and started laying fiber after AT&T refused to upgrade anything that cost more than a $1.00) AT&T has seen the last red cent they will ever see from me.
Good riddens to bad rubbish. |
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| said by dmxrob6:The techs are the low men on the pole, and most of them do the best they can with what they have to work with -- which isn't much. Yep.....I agree. Some tech's are better than others, just like anything, but for the most part, most of them that came here did what they could. The last tech was definitely an exception........really went outside the box. Then, they penalize the guy for a completely justified phone call to me, saying wasn't. What a joke. Corporate mentality at it's finest.
More than one tech told me it wasn't the same company that they started working for. |
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