Broadband Tech > Security > Security > One of largest UK MS retailers sued by Microsoft

reply to Mele20

Re: One of largest UK MS retailers sued by Microsoft

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Dell ... reinstallation disk

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reply to therube
That was in 2007. Of course, you could get reinstallation disks from Dell back then. If you ordered a higher end system (such as the XPS line) you would get up to TEN DISKS INCLUDED WITH THE COMPUTER and one of them was a reinstallation disk. Or, if you bought a lower end computer, you could order reinstallation, and all other disks, for free/small fee later. By 2009, Dell was charging for all disks that did not come included with the computer. That seemed fair to me as the higher end computers, bought either from Home or Small Business Divisions, still had the disks included with the computer. By 2010 this changed some time that year for the most popular computers purchased in those two divisions.

I spoke on more than one occasion last year to Dell SALES PEOPLE in the Small Business division. Sales people like to complete a sale so they get their commission. Thus, I am positive that if there was a way for them to make me happy (so they could complete the sale) by including a reinstallation disk with the computer or giving me exact instructions on how to order one from Dell they would have supplied the disk somehow.

Sadly, BOTH salespersons told me that there is NO WAY, at least when ordering from Small Business division, to get a reinstallation disk unless you buy a Precision, Optiplex or Latitude. They said Dell decided to do what all other OEMs were doing and had been doing for years in regards to recovery partitions and allowing the customer to make a recovery disk.

Both tried to sell me a Precision. They said the Vostro (even the higher end Vostro) they could not supply me with a reinstallation disk. They also could not supply one for the XPS but did tell me to call XPS SUPPORT NOT SALES to ask directly if XPS could supply me with one. They said that Small Business sells some XPS but that is mainly a Home division product so they were not absolutely positive about reinstallation disks and the XPS line. I was disgusted by the whole thing because they were both right, to my surprise, that the high end Vostro is a pretty good machine with EXCELLENT extended hardware support for a reasonable fee. At their urging, I configured one and I think I would like a higher end one BUT I want a reinstallation disk which they said there is no way to get with Vostros. So, I was disgusted, decided to buy a nice TV, instead of a new computer, so I never called XPS support to ask them if I could get one if I buy an XPS.

Because it is in sales people's best interest, when on commission, to make the customer happy, I believe that you cannot get reinstallation disks for most consumer/small business Dell computers now. I was puzzled as to why they couldn't just grab one from the stack they have for corporate buyers and send me one to make me happy and complete the sale. After reading this thread, I think I understand why.
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When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson

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That seems to have a 2007 date.

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That was in 2007.

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Dell Customers can now request a set of backup discs containing the factory-installed operating system as well as the device drivers and utilities specific to your system.

Requests are limited to one (1) set of backup discs per system purchased.
The backup discs requested must match the operating system that was factory installed on the original order.

Please note that Dell will provide you the most up to date Resource disc available. This disc contains the latest drivers and diagnostic tools currently being shipped on new systems. Due to the frequent updates, this Resource disc may not have all the drivers needed for your specific system, especially if it is over one (1) year old.

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