O Canada! > Canadian > TekSavvy > [DSL] Cellpipe random reboots / loss of sync (Check logs please?

reply to dgass

Re: [DSL] Cellpipe random reboots / loss of sync (Check logs ple

I think it's time Marc called Bell and said the magic words... If this isn't resolved this week, you'll be hearing from our lawyers...

reply to TSI Martin

I'm not sure what's worse waiting 6+ months to bring up more POI capacity or waiting 6+ months for a DSL modem firmware fix. Wholesale customers get screwed in every direction.

I got a working config putting the Zyxel Ikanos bridge behind Windows, Linux, Cisco routers, and I should maybe have one for Mikrotik in a few weeks. If you're a wholesale customer a stable connection is now possible on VDSL2, you just have to go out of your way...

Here is a question.

My modem has a giant blue Bell logo on it.

If I drive it down to the Bell store and tell them it's broken, will they trade me for a new modem? I know Cogeco never verified my account when I did the same with a modem. Will Bell?

Good question... Want to try it for us?

I thought Bell stores no longer did modem returns/exchanges?

reply to devoncassidy

Yep, it will be like this:
"ok, we'll swap your modem, which account is it under"
at which point you say "wholesale" and they say "leave the store, and call your wholesale provider."
The exact same thing happens with support, you cant get it directly from bell, even though they provide service.

Kinda off topic but I hate that Rogers calls with a prerecorded message for their TPIA installs and leaves rogers number, when you call the number they say, we arent your ISP so we cant help.
My problem was I got half a message once, the recording started with "install please be there at this time" and then left rogers number, so the time and date were cut off.
I didnt have a date or time, Rogers phone number was no help and teksavvy takes 24-48 to get a response back. worst part was the install ended up being the next day, before teksavvy even got a response back!

reply to HiVolt

Well the CCTS accepted my complaint as falling within their mandate and will be investigating. They state a response in 15 days and resolution within 30. We'll see that happens.

Thank you for contacting the Commissioner for Complaints for Telecommunications Services (CCTS). The CCTS is an independent agency with a mandate to receive, facilitate the resolution of, and, if necessary, resolve eligible consumer and small business complaints relating to certain retail telecommunications services.

We have received your complaint XXXXXXXXXXXXX and hereby advise you that your complaint falls within the scope of our mandate and will be processed in accordance with our Procedural Code (the “Code”), which can be found at:.....


Anyone else who wishes to lodge your issue here is what they need:

Your address, contact number, and if possible, the account number assigned by the telecommunications service provider to which your complaint relates;

The specific details of your complaint, such as the services or products in question, the particular dates on which the matters complained of occurred or were brought to your attention, as well as the following:

For service delivery, the date(s) that your service was disconnected, was supposed to be installed or the date where your service stopped functioning.

What you regard to be a reasonable resolution to your complaint.
Your acknowledgement that you consent to be bound by the Procedural Code and the Privacy Policy.

Sending those things with the original message will save 2 days of processing.

Thanks let us know how it goes

reply to TSI Martin
So, It's now been a full week since we were asked to reconnect.

I'd like an update.

Firmware Version> 1.0.4.4R8-wh
Release Date> 2012/05/08 16:30

2012-06-15F12:28:11 TR-069 info Download
2012-06-15F12:28:54 TR-069 info firmware upgrade successfully
2012-06-15F12:28:54 TR-069 info reboot

I'm on the same 1.0.4.4R8-wh firmware now. Not sure when it was updated and haven't been home enough to check stability.

EDIT: The logs on the router aren't filled with disconnects/reconnects like they were before though.

Were you two part of the "tester" group?

I'm going to plug in my Cellpipe right now and see what happens...

Well it's been like half an hour since I plugged it in (with PPPoE enabled) and it hasn't fetched the firmware yet... I'll leave it and see what happens... Maybe there's a set time when the firmware is pushed to the modems?

The update server seems to be busy. I checks every time I reboot the modem and I am getting:

2012-06-16S09:43:34 TR-069 warn acs connectReq: ip=75.119.230.67, port=58603
2012-06-16S09:46:46 TR-069 err ACS Disconnect: error 1
2012-06-16S09:46:46 TR-069 err acsConnect Status = Connection to host cwmp.tdlab.acs.bell.ca(67.69.242.49):443 failed 145 (Connection timed out)(2)

Looks like it is trying. Usually all I see is Get Parameter Values, Get Parameter Values, and Set Parameter Values.

If everyone could please leave their modems off for the next few hours and let HiVolt and I update, that would be great. :D Thanks

Mine hasn't done squat since I plugged it in..

2012-06-16S08:55:40 TR-069 info cwmpc start
  2012-06-16S08:55:42 DNSMASQ info using nameserver 206.248.154.22#53
  2012-06-16S08:56:25 TR-069 info Setting cipher list to RSA:DES:SHA+RSA:RC4:SAH+MEDIUM
  2012-06-16S08:56:25 TR-069 info SSL: Found certificate file or path: /etc/cert, size=109
  2012-06-16S08:56:25 TR-069 warn acs connectReq: ip=184.175.15.xxx, port=58603
  2012-06-16S08:56:29 TR-069 info SSL: connected
  2012-06-16S08:56:29 TR-069 info InformResponse
  2012-06-16S08:56:30 TR-069 info GetParameterValues
  2012-06-16S08:56:30 TR-069 info GetParameterValues
  2012-06-16S08:56:30 TR-069 info SetParameterValues 
 

Well mine finally connected and I got the same as you HiVolt.