O Canada! > Canadian > TekSavvy > [DSL] Cellpipe random reboots / loss of sync (Check logs please?

reply to decx

Re: [DSL] Cellpipe random reboots / loss of sync (Check logs ple

reply to Bhruic

reply to dgass

reply to Phibian
Did some brief digging to see how the firmware update should work and found something pretty interesting in a scary way (»en.wikipedia.org/wiki/TR-069):

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CR over NAT
The CWMP protocol also defines a mechanism for reaching the devices that are connected behind NAT (e.g. IP-Phones). This mechanism, based on STUN and UDP NAT traversal, is defined in document TR-111. This document also amends basic data models (to versions Device:1.1 and InternetGatewayDevice:1.2) defining parameters allowing feature configuration and exchange of relevant data between CPE and ACS.
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What this means is that whoever runs the provisioning system (Bell), potentially has full access to your internal network IF you run PPPoE on the CellPipe or any other modem that supports CWMP! Putting it in bridged mode appears the definite way to go as it effectively prevents the modem from getting a external/wan address that would be connectable to via CWMP. That plus you running a firewall fully under your control

reply to s0dhi
Still no update, how many hours do i give this?

reply to Phibian
Its supposed to check with the bell servers when the modem connects so an easy way to check would be to reboot the modem and then check the logs.

If it hasn't been pushed out yet, I don't think it will go out before Monday.

reply to thoraz

They are probably only using that to send firmware updates / reload configs, it's not really possible to spy on you or anything. There's a pretty limited set of commands that work with TR-069, check this page out »www.itu.int/ITU-T/workprog/wp_a5···isn=1872

TR-069 also means remote configuration, possibly to enable (if supported) WAN GUI / SSH which is the potential key to open other doors.

I agree unlikely but depending on how much stock you put in the statement "Trust No 1" your response/view my be different

Martin, have you got anything from Bell on this? Its been over 2 weeks now since you mentioned that they might be "testing" the firmware to some users...

This situation is now beyond ridiculous as MID JUNE is around the corner.

This thread and the issue at hand has caused me multiple headaches and disappointments.. not sure I can take any of this much longer

reply to HiVolt

I don't mind an endless monthly fee, as long as I'm getting what I'm paid for. Paying 8/mo in this situation is equivalent to paying someone to dump shit into my house every 2-3 hours. And it's not even that, I feel as if I'm being targeted directly because I am not said person's direct customer; as if they're taking the extra effort to do it.

I started off a huge opponent of the $8/mth modem rental fee (and I still don't like it), but I'd happily pay it for the rest of my life if I had a modem that actually worked properly. I hate having to look up at the modem every time a website loads slowly, or Steam disconnects, in case the modem is rebooting again. Or having to manually reboot the modem before I make an important phone call (voip) to ensure that I don't have it die mid-call.

Frankly, I don't care whose fault it is at this point. I'm paying TSI, and I expect them to fix it. Going on 5 months is, frankly, ridiculous.

Why hasn't the CRTC been involved at this point to seek emergency relief, ie Sagemcom's? The solution is available, and has been available for as long as this issue has existed which is now 6+ months.

If they want to keep offering the Cellpipe as a rental, the fix is extremely simple:

• ship with firmware 1.0.4.3EF-STINGER for customers on Lucent Stinger remotes
• ship with firmware 1.0.4.3EF-ISAM for customers on Alcatel 7330-ISAM remotes

Both of those firmwares are stable and work fine on their respective remote. Bell knows exactly what remote a customer will be hooked up to. It's on the internal work order.
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GO BLUE JAYS!

Come on TSI, you told us the patch was going on Friday, and it did not. That much is evident.

Not a single message to say "We are aware and looking in to it.", "Sorry our/my/Bell's mistake, the patch will be going out this Wednesday". Just being left in the dark after another failed resolution is just as much a frustration.

I just wrote the CRTC at info@ccts-cprst.ca I encourage everyone to do the same

»www.crtc.gc.ca/eng/INFO_SHT/t1003.htm

Wholesale Internet rates and quality of service
A wholesale customer is an Internet service provider who must use part of the large telephone and cable companies’ networks in order to offer Internet and other services to its own retail customers. The CRTC regulates how the wholesale customer is billed, rates and quality of service issues for wholesale services. This, in turn, ensures that Canadians have access to a range of Internet service providers.

reply to TSI Martin
Martin,

Has anyone been upgraded? Please give us an update.