 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to Phibian
Re: [DSL] Cellpipe random reboots / loss of sync (Check logs ple said by Phibian:Any news Martin?
Also where is Marc on this? He seems to be finding time to look into all sorts of other stuff but has been silent on this. It looks like this is now the top thread in the main forum and it not showing any signs of going away any time soon.
I've been talking with Martin. He's on top of it. Hopefully there will be a fix to this soon.
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Marc - CEO/TekSavvy |
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2 edits | reply to TwiztedZero
said by TwiztedZero:said by the cerberus:I'd love to stop paying $8/month for this crappy bell branded cellpipe and just purchase my own modem..... I hope that this fiasco leads to that.
Again I repeat, even if you had your own modem you still pay that 8 buck gouge-fee to b#ell, its outlined in the tariffs. Some one posted about it a while ago in the past two or three days. In the Canadian Broadband forum you might want to read through CNOC R&V of CRTC 2011-703 and CRTC 2011-704 Its in there someplace, I don't remember offhand the exact section/subsection. I'm quite aware that I'd still be charged the $8/month, if you read the end of the sentence
I hope that this fiasco leads to that
That really doesnt matter.
Deals can be made outside tariffs.
Tariffs are bare minimums.
So really nothing that you said needed to be repeated.
As far as I'm concerned teksavvy should be fighting for us to use our own modems, and I hope they are. Acanac sure is.
This modem firmware fiasco is all the more reason. |
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Bhruic
join:2002-11-27
Toronto, ON
kudos:2 Reviews:
 ·TekSavvy DSL
| reply to TSI Marc
said by TSI Marc:I've been talking with Martin. He's on top of it. Hopefully there will be a fix to this soon.
It'd be nice if "soon" had some sort of timeline behind it. Soon compared to next week, or soon compared to how long our sun has left?
Or, phrased differently, how many more times is my modem going to spontaneously power-cycle before the fix gets here? |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to the cerberus
Every independent ISP is fighting this... We're all very frustrated with this modem situation. We've addressed this with our latest CRTC submission. If you look at the CNOC submission it's section 9 of the R&V application. The major problem is that no other modem actually works. Bell had the modem that we all hate developed specifically for their deployment. If we could buy another modem that works we would but Bell knows that no other will work because it's a proprietary protocol as far as I understand it. Thats why they can (have to) force us to rent their modem. My understanding is that even Bell doesnt own the modems, thats why they have to be rented. So here we all are with our pitch forks.
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Marc - CEO/TekSavvy |
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| Thanks, I appreciate the response.
I see that your users have indeed found some modems that work with bells 7330's and IKNS remotes, maybe these examples can help the fight at the CRTC. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | said by the cerberus:Thanks, I appreciate the response.
I see that your users have indeed found some modems that work with bells 7330's and IKNS remotes, maybe these examples can help the CRTC fight.
No problem. Yeah, the issue is that no single modem works with all remotes at the moment. Depending what you're connected to, you have to have a specific modem... I believe that a firmware update is on the way for the remotes that don't play nice. The ones that aren't playing nice are the proprietary ones AFAIK. If somebody knows more, plz chime in but that's what I understand is going on.
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Marc - CEO/TekSavvy |
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s0dhi
join:2011-08-02
Brampton, ON Reviews:
·TekSavvy DSL
 ·TekSavvy Cable
| said by TSI Marc:No problem. Yeah, the issue is that no single modem works with all remotes at the moment. Depending what you're connected to, you have to have a specific modem... I believe that a firmware update is on the way for the remotes that don't play nice. The ones that aren't playing nice are the proprietary ones AFAIK. If somebody knows more, plz chime in but that's what I understand is going on.
I'm not sure a firmware update to the remotes is going to help as this particular issue has been proven to exist even when the modem is not connected to the phone line.
I've had my fill of dropped conference calls and failed transfers - I'm trying to source my own working modem for the 7330. Phibian already has one working and his second (and mine) are on backorder.
I suppose the difficult thing to understand is why there is no other modem option. As I understand it, folks with Bell are getting the Sagemcom modem, which appears to be working while we suffer with the flawed Cellpipe.
Marc, please check out this link...
»us.zyxel.com/Products/Details.as···FE70C42D |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | Right, it's the remote, that's the problem.. So upgrading the operating system that ru(i)ns it should correct the problem no?
Tx for the link.
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Marc - CEO/TekSavvy |
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s0dhi
join:2011-08-02
Brampton, ON Reviews:
·TekSavvy DSL
·TekSavvy Cable
| said by TSI Marc:Right, it's the remote, that's the problem.. So upgrading the operating system that ru(i)ns it should correct the problem no?
Tx for the link.
Well, you are right if the approach is to get all of the remotes on to a common platform where 1 brand of modem may service all remotes - then yes.
But what we have here is a case where the Cellpipe modem firmware spontaneously reboots the device whether or not it is connected to the phone line. This particular issue can be resolved by swapping to a working modem OR fixing the firmware.
The frustration here is that this issue has been on the books since the beginning of the year (at least for me). Now, 2 and half months later we seem to be no further ahead in regards to a workaround or solution.
I am a remote worker so this is very frustrating. |
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Reviews:
 ·WIND Mobile
·Bell Sympatico
| reply to Phibian
I've been trying to get in touch with Zhone for over a week to see if their VDSL2 chipsets match up and are compatible.. guy isn't answering my e-mails though. Maybe someone else can try during the weekday:
Pierre Bousquet
Regional Sales Director
Zhone Technologies
www.zhone.com
514-916-7977 |
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s0dhi
join:2011-08-02
Brampton, ON Reviews:
·TekSavvy DSL
·TekSavvy Cable
| said by BliZZardX:I've been trying to get in touch with Zhone for over a week to see if their VDSL2 chipsets match up and are compatible.. guy isn't answering my e-mails though. Maybe someone else can try during the weekday:
Pierre Bousquet
Regional Sales Director
Zhone Technologies
www.zhone.com
514-916-7977
This was the device in question, right?
»www.zhone.com/products/6718-A1/ |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to s0dhi
Ok, it may be the firmware on the modem that gets updated then. Something is clearly wrong though and nothing short of either replacing the hardware or fixing it will resolve anything. My understanding is that a firmware update is in the works relatively soon. Let's cross our fingers it's sooner rather then later.
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Marc - CEO/TekSavvy |
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Reviews:
·WIND Mobile
·Bell Sympatico
| reply to s0dhi
That's one of them, there is 6718 and 6652.
I asked him if the 6718 (Broadcom) works with BCM6512 LIMs and if the 6652 (Ikanos) works with SmartLeap 94xx LIMs, he could check with the engineering department. He asked me to provide my company name, I said none applicable, personal purchase, and never heard from him again... |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | We've spoken to Pierre... Out of the box it doesn't work. They would need to make modifications...
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Marc - CEO/TekSavvy |
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| Ok well at least we are narrowing our list of options. ZyXEL seems like the best vendor so far. |
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 HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:17
·TekSavvy Cable
·TekSavvy DSL
| said by BliZZardX:Ok well at least we are narrowing our list of options. ZyXEL seems like the best vendor so far.
Once my 25/7 is installed, and I believe I'm on a IKNS Stinger, I'll be trying to get my hands on the other Zyxel model...
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GO LEAFS GO! |
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kovy
join:2009-03-26
kudos:8
1 edit | reply to Phibian
said by HiVolt:said by BliZZardX:Ok well at least we are narrowing our list of options. ZyXEL seems like the best vendor so far.
Once my 25/7 is installed, and I believe I'm on a IKNS Stinger, I'll be trying to get my hands on the other Zyxel model... Why not just use cellpipe and your own router? Unless it's a necessity to see your stats... |
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s0dhi
join:2011-08-02
Brampton, ON Reviews:
·TekSavvy DSL
·TekSavvy Cable
| said by kovy:said by Phibian:I'm still seeing random reboots / loss of sync on my two 25/7 lines (which used to be extremely stable when running 5/0.8). All hardware (except the cellpipes) has been checked out and appears to be fine. Wiring is fine (at least my part of it). Power is UPS protected. Line stats are good for 50 Mbps.
I'm wondering if anyone else with a cellpipe 25/7 setup could take a look at their logs in the web UI and let me know if they see a lot of loss of sync events or signs of the modem rebooting itself.
Dates in the cellpipe seems to be stuck at Nov 15/16 and sometimes go backwards so don't believe the dates.
The apparent reboots list various firmware numbers.
Seems to happen randomly throughout the day. About 1-4 times per day. Generally I'm down for about 4-8 minutes each time (I guess the pppoe session needs to timeout on TSI's end?
Thanks!
Why not just use cellpipe and your own router? Unless it's a necessity to see your stats... Kovy, I don't get your point.
I'm using my own router, and this issue still exists and the 4-8min downtime is a legit number as well. |
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| reply to TSI Marc
Marc have you talked to Zyxel? I'm using one of their modems right now with no issues for just over two weeks. |
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| reply to kovy
Kovy, I don't understand either. I was using the cellpipe (in bridge mode) with my own router. |
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