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| reply to Goodbye Cox
Re: [NV] No more of the run around I didn't take it personally. I found your posts pointless. You didn't come here for help, you came here to bash COX and air your frustration about their customer service.
I can certainly understand your frustration of receiving no support from the normal support avenues.
Anyways, you keep mentioning these DoS attacks yet provide no proof... I have qwest and cox with load balancing via pfSense.. My wife streams netflix crap, my kid's play random games.. I play BF3, etc.. When I look at the firewall logs, I see no DoS attacks.... If I monitor the traffic while streaming , I see everything is fine.
Some streaming video services and Xbox live servers may have machines located on COX's network and assigned IPs from COX. Content Delivery Networks (CDNs) have been doing this for years. Locating hardware closer to the customer saves them on bandwidth and provides a better level of service..
If you start streaming video and see a flurry of traffic from a COX IP chances are you're getting traffic from a CDN on COX's network, NOT a DoS attack.
If you had a docsis 2.0 modem, you were probably on an overloaded channel. This would cause performance problems. COX started pushing Docsis 3 modems because they're capable of bonding multiple channels and balancing the traffic across them. This alleviates the congestion and allows them to get more user density per node..
In your several rants you didn't mention the modem model, signal levels, or anything useful.
I'm glad centurylink is working for you now. They had issues here in Phoenix with gateway congestion during peak (5pm - 12am) hours. It took them over 6 months to fix the problem. | |
| nickphx,
You are correct in the general aspect of my posts. I was reviewing Cox's service, and support on this website. I was not seeking assistance. Isn't that the concept behind broadbandreports.com? 'Posting a report of broadband service'? Isn't this what I did?
I didn't realize that broadbandreports.com is a online communications point for Cox technicians to resolve issues, as opposed to a customer of theirs seeking assistance via the method they were told to seek assistance: calling into their technical support line as instructed.
At what point did this change? Was this included in any of my bills? I can certainly testify that at no point in time did any Cox representative refer me to this web site.
Tim: how much more do you have to pay for a business account versus the residential account? | | |
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| It worked out to about $30 a month more on a 3 yr contract. As I have no other viable high speed provider here, it didn't seem to be a terrible contract to do. The support (and lack of download caps) was worth it. I also run a business from my home, so switching to a business account made sense that way too. The only reason I'd gone to home service was to get the Ultimate speeds, as I am updating web servers from home and the increased upload speed was convenient. Thankfully about the time I was having all the issues, Cox Business started offering the same speeds on a SOHO Ultimate account, so switching became a good choice.
Cox provides service here as a way to intercept issues that aren't being resolved through the normal channels. This forum shouldnt be necessary, but we should be happy it is here, as the folks who staff it (CoxTech1, etc) have proven to be extremely helpful in the past.
Nonetheless the home support is lacking for any issue that can't be resolved with a phone call or one truck roll. | |
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