reply to jseymour
Re: [Business] Comcast's $7 Cablemodem Fee I want to know the answer to this as well. Yes, they do own the modem ("you" have never actually owned it unless you bought one), but I'm not sure how difficult it is for you to have it replaced.
I am led to believe that if it's broken and preventing service, then they roll a guy out and they replace the modem for free within a few hours. However, unlike with residential service, if you want the modem replaced (upgrade to a newer version), then you can't go to the Comcast office and pick a new one up - you actually have to pay for a service call for them to spend 5 minutes connecting the modem.
Also, has anyone ever had any luck disputing the charge when they insist on using their own modem? Is there anything in the contract that says the customer is required to pay the equipment rental fee?