reply to Theyhungup
Re: Have we dispatched a phone company tech to your location? It's unfortunate that you took my offer to help with ill intentions. I was simply following up here since it was in this public forum that our conversation began. I was simply advising that I had looked into your account and that someone would be following up with you directly. My apologizes and offer to assist are sincere. If they weren't I wouldn't be posting in a public forum.
In looking at your account I did reset your connection in our router. Though nothing appeared wrong as I was in there I rebuilt your line as good measure. When that is done a computer / router will generally reconnect automatically and only lose connection for a few seconds. It appears that didn't happen in your case. I confirmed that your connection is in fact up and running though and that your computer / router has an IP address assigned.
Ivan attempted to reach you a few times on your DSL number. He wasn't able to reach you directly but will continue to try. If you have an alternate can be reached number please feel free to email it over.
Again we are just looking to assist in getting your issue resolved. Feel free to follow up via email and we can continue to assist offline.
Will work for reviews.
"It's unfortunate that you took my offer to help with ill intentions."
Again with the implication that I was being unreasonable (Better phrasing would have been, I'm sorry, you're correct -- I should have gotten your permission to post that information). Again with no response to the content of my post.
Tell Ivan not to bother. The complaint to the BBB is in, I won't be paying any further bills, and you will be providing me with all of the 786 kbs (I'm sure you know how to make that happen) I contracted for in the interim.
I'll be switching service, and I highly recommend that every other user should do the same.
You're not improving my mood Just before I sent the above, I did a speed test that was giving me 559 kbs. Not good, but better than it's been for a long time. Now I'm getting 398 kbs (yes, I will be checking -- and making screenshots) for the forseeable future.
reply to Theyhungup
Ongoing speed tests Here's what I got this evening, along with the corresponding date and time. I'm also attaching the home page for your offers.
I think we can agree that my current speed is far below the 768 kbs you advertise (see attachment) and even below the lowest ceiling of 384 you say is the absolute floor (as far as the 20% drop you claim the 768 kbs offer really means, I'm still trying to find a written explanation of that claim in your advertising).
In other words, not only am I paying double what you charge new subscribers, but I'm getting less than what you claim I can expect as a floor (when no such floor is expressly articulated.
Please explain to me how this is not "bait and switch" under the U.C.C. and how the U.S. Consumer Protection Agency, the California Consumer Agency, and numerous other federal and state agencies designed to prevent fraud should not be consulted.