 BryceS
join:2007-09-17
Woodstock, ON
 ·TekSavvy Cable
| reply to Teknowiz
Re: [Cable] POI Update by Marc said by Teknowiz:Any info on when Scarlett's scheduled upgrade is supposed to take place?
I noticed this POI is started to slowdown again over the past week.
said by TSI Gabe:k guys.
So far London, Richmond Hill & Brampton have been upgraded.
Bloor: Rogers is having trouble bringing it up. So possibly later today or tomorrow.
Telecoms shut down work starting this week until 2nd week of January...just so they can't break anything over the holidays when on skeleton staff.
You'll be looking at mid-January most likely. |
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mohcho
join:2008-01-10
Markham, ON | reply to TSI Gabe
So is there anything we need to do? I'm on the RH POI and I'm still get congestion during peak hours (9pm)
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| reply to aver
said by aver:Does this mean that the stop sells will be lifted? I am wondering about London specifically.
If TSI is responsible then I would expect stop sells in place for at least 2 - 3 weeks while they determine the available load and maybe just completely wait till after the holidays as there will be a home use bump with more people (and their families) home using their connections with all their new technology gifts. |
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| reply to TSI Martin
Please put a stop-sell on McNicoll. I can't even stream netflix regular tonight. |
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sMURF
join:2007-02-27
Toronto, ON | said by Jayar:Please put a stop-sell on McNicoll. I can't even stream netflix regular tonight.
McNicoll is fine right now. Get rid of the 5101 already, heh. |
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| reply to TSI Martin
Ive got DHCP outages or errors (with DCM 475 & DIR-655) every 10-20 minutes in the south Mississauga mainly at night. I have extreme Cable plan.
DCM 475 typically says:
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
At first I suspected the router, then, modem, but I found teksavvy news mentions "Cable Internet DHCP issues in Ottawa and Toronto" and the customer service lady confirmed my area is included in it.
Apparently problem is related with oversubscribed services, not Rogers oriented.
In my case, the problem occurs only between 7 o'clock PM and 3 o'clock AM when people intensively use internet at home. Except those peak time, there's no DHCP issues and the line never drops. |
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Reviews:
·TekSavvy Cable
| reply to sMURF
said by sMURF:said by Jayar:Please put a stop-sell on McNicoll. I can't even stream netflix regular tonight.
McNicoll is fine right now. Get rid of the 5101 already, heh.  |
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 Teddy Boomk kudos Received
join:2007-01-29
Toronto, ON
kudos:5 | reply to ktjustice
said by ktjustice:Ive got DHCP outages or errors (with DCM 475 & DIR-655) every 10-20 minutes in the south Mississauga mainly at night. I have extreme Cable plan.
DCM 475 typically says:
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
At first I suspected the router, then, modem, but I found teksavvy news mentions "Cable Internet DHCP issues in Ottawa and Toronto" and the customer service lady confirmed my area is included in it.
Apparently problem is related with oversubscribed services, not Rogers oriented.
In my case, the problem occurs only between 7 o'clock PM and 3 o'clock AM when people intensively use internet at home. Except those peak time, there's no DHCP issues and the line never drops.
You are conflating a lot of different issues, and drawing faulty inferences..
In particular, the DHCP issues Teksavvy talks about on their blog have NO correlation with peak hours, and the DHCP issues are entirely caused by Rogers mishandling Teksavvy IPs while doing work in their central office to improve service overall.
The issue you describe is new to me, you should probably start a new thread about it, somebody might know the cause. |
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Teddy Boomk kudos Received
join:2007-01-29
Toronto, ON
kudos:5 | reply to Jayar
said by Jayar:said by sMURF:said by Jayar:Please put a stop-sell on McNicoll. I can't even stream netflix regular tonight.
McNicoll is fine right now. Get rid of the 5101 already, heh. [okay] You could just wait for a node split.. After the node split related DHCP outage, you will probably be back to normal 
(I do have some SB6120s for sale) |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to TSI Martin
Looks like they finally delivered on time this go around.
These 3 went off without a hitch:
1) London (800 york)
2) Richmond Hill(234 Newkirk)
4) Brampton (13 Hansen)
This one they ran into something but I'm told should be done later today;
3) 333 Bloor
That's very good news for me and just looking at the graphs it looks like there's a fair bit of spare capacity. We'll keep an eye on them for a couple more days and then re-asses the stop sells.
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Marc - CEO/TekSavvy |
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| Mister CEO,
what about McNicholl? The last time I checked a couple of days ago, you are still offering cable while this existing cash paying customer is without connection for 31 days n counting! |
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| reply to mohcho
said by mohcho:So is there anything we need to do? I'm on the RH POI and I'm still get congestion during peak hours (9pm)
I think it was still too soon to test. It's been said that it can take a week to get it all balanced.
I don't know if it had anything to do with the upgrade but my connection died at around 2am last night. I didn't bother to see how long it took to come back up. It was fine this morning though and I had a new IP as well. Might have just been unrelated Rogers maintenance though. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to runningoutof
said by runningoutof :Mister CEO,
what about McNicholl? The last time I checked a couple of days ago, you are still offering cable while this existing cash paying customer is without connection for 31 days n counting!
That's really unfortunate. Really sorry to hear that. I've asked that they try to locate who you are and see what can be done to further assist you.
Unfortunately the DHCP issues going on are completely out of our control and doing a stop sell will not help anybody. For the congestion issues, by placing the stop sell in place it helps reduce the amount of customers on those links so that until more capacity is available it doesn't degrade existing customers experience. Now that the upgrade have been completed we will likely be lifting the stop sell in those areas that were upgraded up until we are in danger of degrading existing customers service levels again. Hopefully more capacity is delivered before so that we don't have to do that again.
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Marc - CEO/TekSavvy |
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mohcho
join:2008-01-10
Markham, ON | reply to rhillpoi
I haven't rebooted my modem so my VPN connection back to work still works since it's still using the same IP.
I did additional tests after that one I posted, but changed the server to Kitchener and speeds were back to normal.
One question about this upgrade, is it a bump up to the 25/1 service or is this just additional capacity for TS through the Rogers' POI or both?
I'm tempted to reboot my modem, but I don't want to run into issues as everything is "working" for now. |
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| said by mohcho:One question about this upgrade, is it a bump up to the 25/1 service or is this just additional capacity for TS through the Rogers' POI or both? "POI Upgrade" = upgrades to the 1Gbps links between Rogers' POIs and TSI's 10Gbps aggregate links, it has nothing to do with end-user speeds... other than relieving existing congestion where applicable. |
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| reply to TSI Marc
said by TSI Marc:That's really unfortunate. Really sorry to hear that. I've asked that they try to locate who you are and see what can be done to further assist you... Mr. CEO,
I don't know what else can your staff do other than the regular 48hr SLA email and I like to think it's beyond this!
I wasn't jesting earlier when I stated that you need to pick up that RED phone to talk to your counterpart!
Based on your blog, there are about 70 users me being one who are still out. I can only imagine how hard could that be when the 70 cables are left tangling at the main hookup buildings.
Can you imagine the kind of pressure I'm facing from the addicted family members, daily? |
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 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Hi Sam,
I've sent to a Higher level Escalation contact a request to get this resolved in a timely fashion as 30 days is ridiculous.
Martin
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) |
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TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | reply to samwfive
Got a reply back for you... can you power cycle modem please. |
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mlord
join:2006-11-05
Nepean, ON
kudos:9 Reviews:
 ·Start Communicat..
·TekSavvy Cable
·TekSavvy DSL
| Note to TSI Martin et al.
You ought to be clearer about *how* to power cycle the modem. In my limited experimentation here, a normal power cycle (unplug, count to 10, replug) always results in NO INTERNET. Zip, Zero, Zilch.
But.. doing a longer cycle (unplug, wait two minutes, replug) works every time.
This is with a TSI DCM475.
Cheers |
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TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Thanks for feedback |
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