| reply to ptrowski
Re: [Rant] $30 to diagnose issue with sticking home button? Based on my experience with Apple stores, I would advise you to just go to one and depending on the genius you see, he/she may give you a replacement phone at no cost.
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Rent my Tablet |
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 The Dv8orJust call me Dong Suck Oh, M.D.Premium
join:2001-08-09
Denver, CO | reply to tsifox
Re: [Rant] $30 to diagnose issue with sticking home button? said by tsifox:Based on my experience with Apple stores, I would advise you to just go to one and depending on the genius you see, he/she may give you a replacement phone at no cost.
Those days are over with AppleCare+.
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You're so vain... I bet you think this post is about you. |
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 ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4
1 edit | reply to wings10
I made an appointment to go in Saturday morning. |
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 acid343211Hallo lisa Aus AmerikaPremium
join:2001-08-31
Byron, GA | reply to ptrowski
said by ptrowski:So my 4 which is about 14 months old has a home button the is starting to fail. Sometimes it doesn't work and I have to press it a few times to get it to operate. So I called Apple Support for the first time and was told it would be $30 to even talk to me about it. That's crazy. I asked if it would be the same to make an appointment in the store and he said it would be. So since it is out of warranty it will cost $30 just to have someone look at it?
Do you have Insurance on the Phone?
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Support
»www.minutemanproject.com/ |
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 BellBoySteven Paul Jobs 1955-2011Premium
join:2001-02-20
Los Angeles, CA | reply to ptrowski
said by ptrowski:So my 4 which is about 14 months old has a home button the is starting to fail. Sometimes it doesn't work and I have to press it a few times to get it to operate. So I called Apple Support for the first time and was told it would be $30 to even talk to me about it. That's crazy. I asked if it would be the same to make an appointment in the store and he said it would be. So since it is out of warranty it will cost $30 just to have someone look at it?
Interesting that you're having this issue since I have the the same problem with my phone. Thought it might be a software issue, but I might have to take a visit to the Apple Store.
I think the support issue you're seeing is that Apple phone support requires that you have a valid AppleCare plan before they even start talking about anything. If you're out of your free one year warranty, then you don't have a valid plan.
Let us know how your Genius Bar visit goes since I might have to do the same thing since I don't want to have to get the 4S.
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"When the day comes that anyone can bend our country's laws and lawmakers to serve selfish, competitive ends, that day democratic government dies." -- Preston Tucker, June 1948 |
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ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | reply to acid343211
No insurance, I never bought AppleCare on it as the others prior were great and still going strong. That is my fault though for not buying it. |
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| said by ptrowski:No insurance, I never bought AppleCare on it as the others prior were great and still going strong. That is my fault though for not buying it.
I don't see it as a fault, I never buy extended warranties or insurance on such items. I take my chances. If I bought the extended warranties on all the tech I buy, I wouldn't be able to buy all the tech I buy.
Since you didn't buy the insurance or extended warranties before, then you may be ahead even after this repair. |
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| reply to ptrowski
Try using a vacumn too remove dust
While holding vacumn nozzle near button use a pencileraser to repeatedly depress button
Bet it helps |
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ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | I will give that a try, thanks! |
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The Dv8orJust call me Dong Suck Oh, M.D.Premium
join:2001-08-09
Denver, CO | reply to skuv
said by skuv :said by ptrowski:No insurance, I never bought AppleCare on it as the others prior were great and still going strong. That is my fault though for not buying it.
I don't see it as a fault, I never buy extended warranties or insurance on such items. I take my chances. If I bought the extended warranties on all the tech I buy, I wouldn't be able to buy all the tech I buy. Since you didn't buy the insurance or extended warranties before, then you may be ahead even after this repair. There's a little grey area between all your black and white. I don't buy service plans on ALL my technology either, but in some cases it's well worth it. I always get AppleCare on my MacBook Pros. With the amount of use and travel I get out of it, the initial cost, and the cost for parts, it's a good deal. A lot of times it's a good deal on higher end phones such as the iPhone, which also gets a lot of use and travel, and a non-subsidized replacement is a frickin fortune. I dont buy plans for my television because neither me nor anyone in my family has had a major TV problem for at least 20 years.
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You're so vain... I bet you think this post is about you. |
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 darciliciousCyber LibrarianPremium
join:2001-01-02
Forest Grove, OR
kudos:2 | That's generally my approach too.
And after having the wifi go out on my iPhone 3G in just under a year from purchase, I now get AppleCare for all my iOS devices. That, and especially for the iPhone, I must have it/them working. |
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acid343211Hallo lisa Aus AmerikaPremium
join:2001-08-31
Byron, GA | reply to ptrowski
said by ptrowski:No insurance, I never bought AppleCare on it as the others prior were great and still going strong. That is my fault though for not buying it.
You never know what could happen drop the phone or dropping it in water, some call this a extended warranty it's not.it protects you from what could happen.
Cracked screen etc.
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Support
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 FronkmanAn Apple a day keeps the doctor awayPremium
join:2003-06-23
Saint Louis, MO | said by acid343211:said by ptrowski:No insurance, I never bought AppleCare on it as the others prior were great and still going strong. That is my fault though for not buying it.
You never know what could happen drop the phone or dropping it in water, some call this a extended warranty it's not.it protects you from what could happen. Cracked screen etc. or just be more careful. i have carried a cell phone with me almost every day for the last 12 years and i have yet to crack a screen or drop one in water.
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Everyone should own a Mac! Go Bucks! |
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 dbj
join:2001-07-26
Santa Cruz, CA | reply to ptrowski
At 14 months old, I bet if you were nice to the genius they might just go ahead and replace your phone anyways. I've had 2 IP4's replaced due to the home button sticking. I also picked up an extra year's coverage (Apple Care) just before the 1 year warranty expired. That paid for itself as the phone stopped charging 2 months after the one year mark. If they offer you Applecare on the replacement, I would strongly recommend it for the iPhone. |
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 grendalMmm DonutsPremium
join:2001-10-10
Fremont, CA | reply to ptrowski
my wife's iphone exhibited the same sticky home button issue. if you smack the backside of the iphone from where the home button is, it should start working again (at least it did for my wife's iphone 4). With 1 month left on warranty, I took it into the apple store and they replaced it. didn't want to risk it getting worse when it was out of warranty. |
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 LocoObviously InsanePremium
join:2002-11-09
405 Freeway
kudos:2 | reply to ptrowski
$30.00 isn't much at all... |
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ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | I understand it isn't much money, but if I don't have to give money out I prefer not to.
Thanks for all of the suggestions, I appreciate it. My appointment is at 10:30 so I will you guys know how it goes. |
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LocoObviously InsanePremium
join:2002-11-09
405 Freeway
kudos:2 | Ok....good luck ! :+) |
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ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | Tried calibrating it, no luck. $150 to repair, going to pass for now. Oh well. |
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