 ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4
 ·VOIPo
1 edit | [Rant] $30 to diagnose issue with sticking home button? So my 4 which is about 14 months old has a home button the is starting to fail. Sometimes it doesn't work and I have to press it a few times to get it to operate. So I called Apple Support for the first time and was told it would be $30 to even talk to me about it. That's crazy. I asked if it would be the same to make an appointment in the store and he said it would be. So since it is out of warranty it will cost $30 just to have someone look at it?
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 donoreoPremium
join:2002-05-30
North York, ON | Re: [iPhone] $30 to diagnose issue with sticking home button? That is actually not bad. A lot of "shop fees" are much higher. |
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ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | I don't mind having to pay to get it fixed, but I just hate havin to pay money to have someone even look at it. |
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donoreoPremium
join:2002-05-30
North York, ON | said by ptrowski:I don't mind having to pay to get it fixed, but I just hate havin to pay money to have someone even look at it.
You are paying for a service, for them to diagnose the problem. |
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ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | Trust me, I get it. I guess I am surprised as over the years I have heard stellar things about Apple support and was just surprised it would cost me $30 to even look at it. I guess I should label the first post as a rant then. |
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donoreoPremium
join:2002-05-30
North York, ON | said by ptrowski:Trust me, I get it. I guess I am surprised as over the years I have heard stellar things about Apple support and was just surprised it would cost me $30 to even look at it. I guess I should label the first post as a rant then.
Look at it this way: Apple is being honest and up front and charging you that so you can see it. Many places that "do not charge a shop fee" just bundle it in with other services.
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The irony of common sense, it is not that common.
I cannot deny anything I did not say.
A kitten dies every time someone uses "then" and "than" incorrectly.
I mock people who give their children odd spelling of names. |
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 MikePremium,Mod
join:2000-09-17
Pittsburgh, PA
kudos:1 | reply to ptrowski
Re: [Rant] $30 to diagnose issue with sticking home button? "So since it is out of warranty.."
There you go. |
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 DavisPhotogFlyingphotogPremium,MVM
join:2001-08-26
Rohnert Park, CA | reply to donoreo
Re: [iPhone] $30 to diagnose issue with sticking home button? said by donoreo:said by ptrowski:I don't mind having to pay to get it fixed, but I just hate havin to pay money to have someone even look at it.
You are paying for a service, for them to diagnose the problem. At the shop I worked at we never charged for diagnostics if we had to investigate the cause of the issue. Most of the time, we knew what was wrong with it upon first seeing it, or any of the given solutions would cost a similar price.
As it is, the iPhone 4 home button is a total bitch to replace because you have to literally disassemble the whole phone to get to it. That means you need to take the back off - 2 screws, mainboard out - about 8-10 screws, charge port out - 2 screws, 8 screen screws off, and then carefully pry it apart. There isn't much use in "diagnosing" an iP4 home button because it'll either need to be cleaned or replaced and I'm going to charge for either if I've gotten that far. |
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rugbyI think I know it all.VIP
join:2000-09-26
Plainfield, IN | reply to ptrowski
Re: [Rant] $30 to diagnose issue with sticking home button? Chances are if you go to the store they won't charge you, or if you complain a bit they might waive the fee. |
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donoreoPremium
join:2002-05-30
North York, ON | said by rugby:Chances are if you go to the store they won't charge you, or if you complain a bit they might waive the fee.
but be NICE about it. |
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ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | Oh I am not one of those raving bastards, I just told him thank you very much but in that case I would rather make an appointment at the store. I understand that blowing a gasket gets you no where except hung up on. |
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 haroldo
join:2004-01-16
united state
kudos:1
 ·Comcast
| reply to ptrowski
Re: [iPhone] $30 to diagnose issue with sticking home button? said by ptrowski:Trust me, I get it. I guess I am surprised as over the years I have heard stellar things about Apple support and was just surprised it would cost me $30 to even look at it. ...
I understand your point, but over the years, all of us (most likely) have received a great deal of support at the store from them without charge.
Over the years, I've had two adapters replaced, the chasis replaced twice and, at least, 10 hours of genius time all for no charge.
The store has expenses and salaries to pay, I was surprised that all of these services were provided for my, out of warranty, MacBook without cost.
"sometimes you eat the bear, sometimes the bear eats you"
They got you this time, but over the years, their service (and the cost) is an outstanding value.
Look at it this way, it now costs $30 to park your car for an NFL game. |
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ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | That's why I watch the Patriots on TV.  |
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 NezmoThe name's Bond. James Bond.Premium,MVM
join:2004-11-10
Coppell, TX
kudos:1 | reply to haroldo
said by haroldo:said by ptrowski:Trust me, I get it. I guess I am surprised as over the years I have heard stellar things about Apple support and was just surprised it would cost me $30 to even look at it. ...
... Look at it this way, it now costs $30 to park your car for an NFL game. Dang, who do you go watch? Ours is twice that lol.
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Formerly Nezmo |
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haroldo
join:2004-01-16
united state
kudos:1 Reviews:
·Comcast
| reply to ptrowski
said by ptrowski:That's why I watch the Patriots on TV.
LOL!
said by Nezmo: ...
Dang, who do you go watch? Ours is twice that lol.
I don't...it was that much the last time I went...years ago to a pre-season game! |
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 wings10I Am LegendPremium
join:2004-06-09
South Elgin, IL | reply to ptrowski
Re: [Rant] $30 to diagnose issue with sticking home button? Doesn't the $30 go towards the repair price if it needs to go that route? |
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ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | Not sure as I have not had to use them before. |
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My PC shop has a $30 estimate charge and it will go toward to repairs if customer approve the repairs. It's the only fair way to do it. |
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wings10I Am LegendPremium
join:2004-06-09
South Elgin, IL Reviews:
 ·AT&T DSL Service
 ·AT&T U-Verse
| said by Razzy12345 :My PC shop has a $30 estimate charge and it will go toward to repairs if customer approve the repairs. It's the only fair way to do it.
I agree. I can see them charging to look at it and determine what is wrong. Then if you decide to get it repaired they should put the $30 towards the repair price.
If you don't decide to get it repaired then they charge you for their time.
You never know, it may be a quick fix that they are able to do right there and it only costs you $30?
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"Growing up happens in a heartbeat. One day you're in diapers, the next day you're gone. But the memories of childhood stay with you for the long haul."
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DavisPhotogFlyingphotogPremium,MVM
join:2001-08-26
Rohnert Park, CA | Total disassembly and reassembly time of an iPhone 4 will take more than 30 minutes and will almost certainly cost more than $30. It probably either needs cleaning (which I'd charge $35-40 for) or a home button flex, which the shop I worked at would have charged at least $50 for:
»www.trait-tech.com/product/T-iP4···ite.html |
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