US Telco Support > Frontier Communications > [DSL] better line stats, slower speed.

[DSL] better line stats, slower speed.

reply to ericmcdaniel
You should connect the modem to the test jack that's inside the nid at the new house and record the line stats

reply to ericmcdaniel
The AdrenaLine unit Frontier installed for your older line is what did the trick to give you those higher speeds, if your line was able to sync without it 1,000 feet farther at the 1Mbps speed. Perhaps you can see if Frontier will move it onto your new line to get those speeds back. Doubt they will however. I have in fact seen lines hold speeds of 3360kbps download and 864kbps upload out slightly farther than your next door house was. That line had to be in really good shape to even do something like that.

Can you describe what the AdrenaLine unit does to increase the capacity of the dsl line

reply to Smith6612
I don't know much about how those adrenalines work, do they have to install one for each line of service, or do they install one for, say, my road.. I know the tech mentioned the adrenaline and said since we need the adrenaline unit, 1Mbps is the absolute fastest we will EVER be able to reach in this area... It's almost as if he didn't want to listen to the fact that I have proved him wrong because he might actually have to get out and DO something.

This tech might not realize who he's dealing with. I'll be "that guy" if it comes down to it.

reply to ericmcdaniel
I just called customer service tech support again and got another ticket for tomorrow. This guy I talked to ran his tests on his side and agreed with me that I should be getting much faster speeds, even this far out. He fully agreed that my line can handle way more than it's getting. I asked if I could get a different tech than I've had, preferably one who both knows what he's doing and doesn't mind doing what he gets paid for. We'll see how it goes tomorrow.

Anything I should say to the tech if I talk to him?

I would mention the adrenaline device maybe your current loop can be added to it

the way the local techs explained it to me, it sounds like i am already on the adrenaline. i say this because the guy i talked to this morning kept telling me that even with the adrenaline unit i was lucky to even get 1Mbps!

Eh, the technical support guy i talked to this afternoon seemed to agree with me. i even started to tell him about what the tech told me this morning; that the distance is why i'm unable to get a faster connection.. tech support stopped me in mid-sentence saying "yeah distance is a factor, but from what i can see you should be able to handle every bit of the 3.7Mbps you are provisioned for. There IS a problem somewhere"

If I can't get my local guys to do anything, I'm not afraid to contact regional managers and give names of the incompetent techs. in fact, that's how i got them to install the adrenaline unit in the first place.

reply to wayjac
They are devices that are meant to condition the DSL signal at a certain point on the loop. In effect they basically boost the DSL signal to make it go out a little farther. As a side effect of this, it allows for increased speeds on shorter loops.

They are discontinued products now.

reply to ericmcdaniel
Looks like they capped you at 1mb at the new residence, where as before you were prob capped at 3.0 but syncing at 2.x... You likely have a billing issue vs line issue.

if i was capped at 1mb, why would the tech support and the local guys here tell me that i'm provisioned for 3.7 but due to some line problem somewhere i am only getting 1Mbps. i am paying for 3Mb service, so that's more than likely not a billing issue.

as i said, it's rural techs who have become too comfortable with their jobs. frontier is the ONLY type of service we can get out here. there are no cable companies, no other phone companies, NOTHING. sure, we could get satellite, but really.. i want internet that is useful.

if you have a monopoly in an area are you REALLY gonna be worried about keeping your customers happy? where are they gonna go if they're not happy? who else are they gonna use for phone/internet? nobody! we either have frontier's sub-par service with no hope of EVER seeing upgrades, or go completely without.

i guess, in essence, you are correct that it's a billing issue. the issue is the company who sends it to me!

Ok well using your logic my tech told me my line was good for 7.1meg.

Call up and ask tier3 tech support what your sync speed is supposed to be. They don't have a 3.7meg plan or sync speed dude. I have seen and heard it all when it comes to service techs don't take what they tell you at face value. if they are telling you you have a line problem causing you not to sync faster then they better damn well send someone out to fix it.

But the reality is:
768 Kbps or up to 1 Mbps (1 Mbps service)
1.5 Mbps or up to 3 Mbps (3 Mbps service)
5 Mbps or up to 7.1 Mbps (up to 7.1 Mbps service)

What plan do you think you are on vs what they actually gave you.

reply to ericmcdaniel
I know I am on the 3Mbps plan because when I ask customer service if I am on the DSL lite plan or the 3Mb plan, they tell me 3Mb, but apparently, I shouldn't trust that. The techs tell me I am provisioned at 3.7Mbps, but am only getting 1.08. Where can I see what I am provisioned for? I can't. Who do have have to take at face value? The techs. Both the local techs and customer service BOTH tell me that I am provisioned at 3.7, so tell me which I should attribute this to: my local techs didn't really check my provisioning; technical support didn't really check my provisioning; or you're making an educated GUESS that what they are telling me is incorrect. I am more inclined to lean towards option C.

Sure, I would definitely qualify for the lower-priced DSL-lite, but why should I settle for less when I know I can get better? Really 'dude'.

reply to Nialis
And elaborate on what you mean by "using your logic." My logic is that I have seen faster speeds FARTHER from the exact same CO I connect to first hand! This isn't speculation that this MIGHT have happened in some far-away remote corner of the country, this is an "I just moved 50 yards from where I was getting those speeds and now it's apparently impossible to get those speeds at all" kind of situation.

reply to wayjac
I haven't had a billing cycle yet. They performed the setup last week, so it'll be a couple more weeks.

I am actually using a Netopia-3000 modem, but they supplied me with the Sagecom (siemens?) SE567. Line stats look identical with each modem, just a different GUI. The only difference I notice between the two is the Motorola has a dramatic wireless range increase over the SE567...

What I'm trying to say, I know the SE567 doesn't show what you're provisioned at, and unless I am mistaken, neither does the Motorola...

The se567 and the motorola don't display the dslam provisioned rate but the motorola will show the maximum attainable sync rate using a telnet session

NetRate 1344 192
AggrRate 1376 224
TotalRate 1376 224
LineRate 1592 280

##ATTNDR 2912 448

I just remembered something also... the tech, when he installed my DSL, he ran another line out to the box at the road because he said I was missing a line... When the guys came out to bury the cable, I was using the net. When they got it buried and ready to connect to the box, obviously my internet went out. It was out for about 2 minutes, then when it came back up it was fluctuating in speed. My ATU-C was going crazy, from 2-3Mb to 11-12Mb. I had a download going, and it went from about 120kB/s to 2MB/s where it stayed for about a minute, then it dropped to 700kB/s for close to another minute, then slowly worked it's way back down to 110-120kB/s...

Maybe some bad connections at the road?