| [HSI] Capped bandwidth So I get a phone call out of the blue from Charter stating my internet will be disconnected at the end of the month due to going over the cap of bandwidth and there is absolutely nothing I can do about it. No, I don't use Netflix, although I have cable TV, Phone through them. It's probably from backing my data files on my FTP. Who knows???? Maybe someone is soaking my WiFI? They state they left a voice mail last month warning about this but no way to confirm it. I never received NOTHING! I never received any e-mail, letter, postcard, nothing. We've had HSI from from Charter since it came out over 10 years ago and never had any issues. I am so upset about this situation. I am going to warn everyone and anyone from here to the west coast. I am also going to contact the FCC to find out more info. Had I KNOWN of this, I could have corrected this. |
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| FCC can't do anything. Next time read your TOS/AUP. You know its a binding contract right? Of course you should; but you never read it right?
Also if someone is using your WiFi maybe you should lock it down- that's your problem.. And if you want some other service or to keep it; sign up for Business Class ; no caps. |
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 BF69Premium
join:2004-07-28
Camden, TN | reply to Bukemdano38
You have to go over 3 times before you get cut off. I find it hard to believe you're just finding out now. What are you going to warn people about? What data are you backing up on FTP? Do you have over 250 GB worth of data to back-up every month? As far as your wi-fi as someon else said if you left it unsecure that's on you. Don't worry in 6 months Charter will let you come back. I suggest getting a router with a bandwidth meter. |
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| I read this earlier and thought the same thing about having to go over 3 times, but couldn't remember for sure and was to lazy to go look it up.
Never have really figured out why anyone would want to back up stuff online, unless it was just a few files or something. External hard drives are easily small enough and portable enough to make doing such a thing unnecessary.
When I called to change my plan, the lady I talked to wouldn't get off the kick of trying to get me to sign up for Charters cloud crap. Wouldn't waste my time or bandwidth on that!
Yep,
An unsecure wireless connection is totally your responsibility.
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| reply to hottboiinnc
I got the same thing that happened to me. They said i got all 3 warnings. I almost got disconnected. I had to switch to the business connection. I think they are monitoring the residential connections more now. The caps are more strict now on residential connections. Business connection is expensive also. No other way though for me. Everyone has caps these days. Gotta pay to get unlimited bandwidth. |
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 crazyk4952Premium
join:2002-02-04
united state
kudos:1
 ·Charter
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·voip.ms
| reply to cork1958
said by cork1958:Never have really figured out why anyone would want to back up stuff online, unless it was just a few files or something. External hard drives are easily small enough and portable enough to make doing such a thing unnecessary.
It is considered a good practice to have THREE copies of important files. One of these copies should be off-site. Online backup services are the easiest way to do this. I backup all of my important files on-site and off-site. If something tragic happens to my house and my computer is destroyed (i.e. fire/lightning strike/natural disaster), at least I won't lose all of my important photos that are irreplaceable.
Unless you are backing up your ENTIRE hard drive off-site, I don't think this would cause you to go over you cap. I would make sure your wireless is secured with WPA2. Change the password on your wireless router to something > 15 characters. Make sure it contains upper, lower characters, symbols and numbers.
This site will give you a general idea of how long it takes to crack your password: »www.grc.com/haystack.htm |
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| 3 copies of backups?! Who considered it a good practice to do that? I'm not saying it isn't really, just over kill, IMO.
Who would have time to do anything else with the computer then? If your pictures/files are THAT important, put the external device in a fireproof safe or in an off site safety deposit box, which is where anything THAT important should be anyway!
Why would you have to backup your entire hard drive to go over the cap also? With today's mega sized hard drives, even one 10% full could be a killer.
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crazyk4952Premium
join:2002-02-04
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| said by cork1958:3 copies of backups?! Who considered it a good practice to do that?
Leo Lapporte (among others). Here's a nice blog post: »blog.wisefaq.com/2010/01/05/back···-1-rule/
said by cork1958: I'm not saying it isn't really, just over kill, IMO.
Not really. You have the original file (1st copy), local backup (2nd copy) and offsite backup (3rd copy).
said by cork1958:Who would have time to do anything else with the computer then?
Mac OS 10.5 (and above) and Windows 7 both have automatic backup software built-in. Once you set it, you don't have to think about it anymore. Also most online backup sites install software that automatically backups up your files without user intervention.
said by cork1958: If your pictures/files are THAT important, put the external device in a fireproof safe or in an off site safety deposit box, which is where anything THAT important should be anyway!
Fireproof safes are expensive and often don't protect against a really hot fire. Also, they don't protect against theft.
Off-site backup is cheap and convenient.
You must be one of the lucky ones that have never experienced data loss.... I suggest you start backing up now! All hard drives fail.... it's just a matter of when! |
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| I simply don't and wouldn't keep THAT important of stuff on my computer.
That's a "nice" blog?! Nothing more than his opinion/method.
Nope,
Never experienced data loss and I DO back up regularly.
I'm going to call this thread closed to any further discussion on this matter as far as I'm concerned as it is slightly off topic. Everybody should know by now to back up their stuff and everybody probably has their own methods for doing so.
Thanks for making others aware of your method/opinion though. 
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| reply to Bukemdano38
I'm on the 250 GB cap until I upgrade to the 60 Mbit plan. I always thought I used a lot of bandwidth until I used a tool to measure traffic. I barely hit 90 GB after 3 weeks. I usually take my edited videos to work with me and use our system's upload since it's much faster. It isn't like I can fire myself. |
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Reviews:
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| reply to cork1958
I backup online from home server, the home server automatically makes mirror images of hardrives on network i have on each computer, then the homeserver backs up the hardrive image online. Every day.
That way if catastrophic failure occurs on home computers i can just recover it online. A single fire in a house can ruin any backup you have INSIDE house. Don't be fooled into thinking a small fire in garage, fire department will hose down the whole house from the attic to "be sure" and ruin anything you got inside. |
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BF69Premium
join:2004-07-28
Camden, TN | reply to Bukemdano38
I think the whole point is what "important" stuff does this guy have that he went over 250 GB 3 times in the last few months just making back-ups? And they don't flag you because you used 251 GB. You really have to go over by way more than that. |
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| reply to stealth50k2
businesses should have unlimited bandwidth. they pay a prem. for it and conduct business on it. They're bandwidth is also treated differently on the MSO's network. It's not degraded anyway and is set to a QOS over TOP of the residential customers. |
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| reply to hottboiinnc
Can we actually get Business Class accounts at residential addresses? And is it absolutely confirmed that Business Class has no caps? It's really frustrating when one lives in a small town and doesn't have many options.  |
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| reply to Bukemdano38
Don't put down a 3 backup solution. That is nearly foolproof since a second backup can be on a several years old HDD before needing to be recovered, and it has a chance to be corrupted. It's happened to me, and I have my important files on an internal HDD, on an external connected to the computer, and an external I travel with.
Better safe than sorry. |
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| reply to beefjerky
said by beefjerky :Can we actually get Business Class accounts at residential addresses? And is it absolutely confirmed that Business Class has no caps? It's really frustrating when one lives in a small town and doesn't have many options.
possible - but pricing is a little steep
»www.charter-business.com/bundle/···net#data |
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BF69Premium
join:2004-07-28
Camden, TN | said by wingrider01:said by beefjerky :Can we actually get Business Class accounts at residential addresses? And is it absolutely confirmed that Business Class has no caps? It's really frustrating when one lives in a small town and doesn't have many options.
possible - but pricing is a little steep » www.charter-business.com/bundle/···net#data Well it says 16/2 business is $80 which is $25 more than what they charge for 18/2 residential. Which is cheaper than trying to get 60/5 which still has a 500 GB cap and that's $100 a month. So if one is going to exceed 500 GB and 16 Mbps is satisfactory then I'd go with the busines tier. |
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| said by BF69:said by wingrider01:said by beefjerky :Can we actually get Business Class accounts at residential addresses? And is it absolutely confirmed that Business Class has no caps? It's really frustrating when one lives in a small town and doesn't have many options.
possible - but pricing is a little steep » www.charter-business.com/bundle/···net#data Well it says 16/2 business is $80 which is $25 more than what they charge for 18/2 residential. Which is cheaper than trying to get 60/5 which still has a 500 GB cap and that's $100 a month. So if one is going to exceed 500 GB and 16 Mbps is satisfactory then I'd go with the busines tier. those are introductory pricing, Charter is not know for posting pricing other then the introductory one. |
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BF69Premium
join:2004-07-28
Camden, TN | said by wingrider01:those are introductory pricing, Charter is not know for posting pricing other then the introductory one.
WRONG. The business website does NOT mention $80 for so many months. When Charter's website mention a introductory price it ALWAYS mention that's it's only for a certain period of time. As far as residential pricing I quoted the regular prices. |
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| reply to BF69
Plus the $200 setup fee, and 2 year contract with it. |
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