comments on review of Qwest.net > Help with your Qwest DSL connection

Help with your Qwest DSL connection

TalkToQwest seems to be just a scam designed to waste time since there's nothing that can be done about the problem by talking about it. I've sent a couple of emails to that address but never got any reply. After chatting with various techs and calling a couple of support numbers they ran some tests then said there was nothing they could do about the problem. I also had a tech come out and physically check the line but he said there was nothing he could do but lower my speed from 1.5m to 640k but that didn't help and it still drops to 43k or less most afternoons.

Hey ArizonaSteve, we're definitely not a scam, we're here to help. If you have e-mailed us, I apologize if you haven't received a response from us.

If you still need assistance with anything, let us know what your e-mail address is, and we'll keep an eye out for your e-mail specifically.

Thanks,

B
Talk To Qwest Team

Dear B,

I wanted to thank you for calling me a couple times to follow up. Unfortunately I was at work and couldn't answer the phone. The phone number you're leaving is for Tech Support. I'm sorry but I am beyond calling in to the general Tech Support line, as I do not have the time or patience. Plus, they won't know anything about your findings, and I would have to start all over again. I tried calling back the number that you left but it just goes to a messaging service and there's no way to get a hold of you personally. If you could provide a number where I can reach you that would be great. Thanks!

reply to ArizonaSteve
Arizona Joe, you mentioned that your DSL speed drops off in the afternoon. Is the outside phone box at your home exposed to the hot Arizona afternoon sun? If so, your problem may be in that box or the wiring running into it or out of it into your home. If that checks out good, then the problem may very well be with QWest's DSLAM equipment, which is located at a switching station very close to your home. QWest is reponsible for the line running up to the phone box outside your home, as well as the DSLAM equipment. Given the problems I have personally had with QWest, i.e., trying to get the price I signed up for over the internet, as well as the $50 QWest Visa Card is like pulling teeth from a tiger on the move, so I'm not surprised at all to read about the problems you are having. I hope once the Century Link takeover is completed, that they will pay more attention to providing better service here in Arizona, because if they don't, someone else will.