US Cable Support > Comcast HSI > [BW Meter] Usage meter

reply to tshirt

Re: [BW Meter] Usage meter

reply to sortofageek
The only message I seem to bet getting for the last couple of months is:

"We apologize for any inconvenience, but a recent update of your data usage was not available. Please try again later."

Have you tried this link? »customer.comcast.com/Secure/Usag···ail.aspx Albeit it is very slow right now.

Yeah, that's the one from which I posted. Your link and the one where I click on "view details" from the Users and Settings tab go to the same place.

reply to shades
The "Users & Settings" page loaded for me after about 5 minutes the first time I tried (subsequent times are pretty much instant), but the link to the usage detail page is missing as is the option to enable/disable the DNS helper. It's also missing for a co-worker.

I tried going to »customer.comcast.com/Secure/Usag···ail.aspx directly, but that just ends up loading »customer.comcast.com/Secure/Users.aspx

So it looks like all settings related to my modem are gone.

At least I can access my other account settings, which is a plus, but it's still not completely fixed.

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The Comcast Disney Avatar has been retired.

reply to jaynick

reply to shades
My usage meter is now gone as of today.

This link still takes me directly to the usage meter »customer.comcast.com/Secure/Usag···ail.aspx it's very slow but still does after signing in.

As I noted, that link automatically redirects to »customer.comcast.com/Secure/Users.aspx even if I am already logged in.

I am on the phone with Customer Service, and after the rep got done implying that I was pirating/torrenting (I had to explain what Steam and cloud backups were, the dumbass--thanks for assuming I'm a criminal), he started reading the script about how going over 250 GB twice in a six-month period would result in a 12-month disconnect and I would be ineligible for either residential OR business service during that time.

After half an hour of being on hold, he said the BW meter "has been taken off the site" and I asked for a bandwidth check so I knew were I stood--do I hold more cloud backups until August or go ahead with them? He said "that's a very good question."
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If we lose this freedom of ours, history will record with the greatest astonishment, those who had the most to lose, did the least to prevent its happening.

I am not sure why that works for some people and not others? Plus Customer Central seems to be working normal and much faster than earlier today.

all functions seem to be work properly for me now, and Yes it's A LOT faster than this morning

I'm still the same--"We apologize for any inconvenience, but a recent update of your data usage was not available. Please try again later."

reply to jaynick
Well he tried to reset my account and after another 20-minute wait, internet access is back and everything looks like it did before he reset it. Including the lack of a bandwidth meter.

He was nice enough after the initial exchange about bandwidth use, but at the end he offered to escalate my call to a more knowledgeable representative, but he actually transferred me to an Xfinity Signature Support advertisement about paying for additional protection and (I guess) more competent support.

Guess I'll do without a bandwidth meter, and fight any warning they send me if I go over 250 GB according to their special hidden meter.

*shrug*
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If we lose this freedom of ours, history will record with the greatest astonishment, those who had the most to lose, did the least to prevent its happening.

All I can say is there is some strange goings on at Comcast. It works fine here after a weeks outage. tshirt says his works good also. Go figure.

reply to shades
I've been told it's still being worked on.

What I'm wondering is how it broke in the first place.

reply to shades
Is anyone else still missing their usage meter? Mine's still MIA today. Also the "Domain Helper" setting is MIA as well.

It looks like the account web site isn't linked to my modem or something. Do you need to access the site from home now in order to see this now or can you still see it when away from home?

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The Comcast Disney Avatar has been retired.

Mine's there but it's not updating.

mine too, I think.
It seems to be stuck at 35GB (more than when it failed, barely more than when it came back, and less then i think it should be be now) I don't care so much because i never get above half but it's still not quite right.

reply to shades
It's Back!!
The status of this account cannot be determined. It is not available at this time
The error, I mean, the meter was actual working ok since soon after my last post until around noon today, but it's gone missing again.