| reply to PX Eliezer
Re: [Rant] Recorded trainee saying the F-word 3 times during cal said by PX Eliezer 
The OP could have taken the opportunity to educate the CSR, rather than trying to get him fired.
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 DrModemPremium
join:2006-10-19
USA
kudos:1
 ·exede by ViaSat
| reply to inferno
said by inferno:Why are you guys defending this Comcast employee that used profanity while I was on the phone? Does it matter if he said it to me or to himself? He still cussed and a customer heard it...
This is a bad job market, why do you want to cut off someone's perhaps only source of income because you overheard a few dirty words in a conversation you weren't supposed to hear in the first place and apparently not even directed towards you?
Why don't you let his bosses take care of it and leave the issue alone. If he is a trainee I'm sure they will hear/have already heard this. |
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| reply to inferno
Re: [Rant] Recorded trainee saying the F-word 3 times during cal By your reasoning every dslr member that used the word fuck fucker f=== should be disbarred from using dslr. I think you just do not like comcast and just taking it out on a worker.
I do not like the fuck or use it but as long as he was not saying to me I would give a care.
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Caddy |
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| reply to inferno
said by inferno:Is it legal to post it if I live in Mississippi? I am not getting in trouble for this... And yes he should be fired as he probably broke their code of conduct for his actions... you cant just cuss like that and then nothing happens...
You would really want the person fired? I could see if it was direct at you, but c'mon. It was unintentional.
Why did you not just mention it to him that you heard his foul language and didn't like it? You could of gotten an apology right then, instead of hanging up and thinking "I wonder if i can get him fired?"
Weaselly thing to do IMHO.
Really? 
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"I'm against picketing, but I don't know how to show it" - Mitch Hedberg |
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| reply to Caddyroger
said by Caddyroger:By your reasoning every dslr member that used the word fuck fucker f=== should be disbarred from using dslr. I think you just do not like comcast and just taking it out on a worker.
I do not like the fuck or use it but as long as he was not saying to me I would give a care.
Are you serious? lol? Posting on a forum and working for a company is completely different... |
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 EGThe wings of lovePremium
join:2006-11-18
Union, NJ
kudos:9 | Round and round she goes....  |
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 pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | reply to inferno
I guess I just don't understand how someone can get so riled up over a few words. Some people take offense at curse words, others do not. But as was pointed out a bunch of times, if the words were not intended for you or at you, why are you on such a vendetta to get this guy fired?
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"Women. Can't live with 'em, pass the beer nuts." -Norm |
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| reply to inferno
said by inferno:said by Caddyroger:By your reasoning every dslr member that used the word fuck fucker f=== should be disbarred from using dslr. I think you just do not like comcast and just taking it out on a worker.
I do not like the fuck or use it but as long as he was not saying to me I would give a care.
Are you serious? lol? Posting on a forum and working for a company is completely different... It no different at Comcast or here on dslr. The word was not directed at you. The word is is used in all places that has workers. By you they would have to shut down all business, stores and factories as they would not have enough workers because you want them fired.
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Caddy |
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| said by Caddyroger:The word is is used in all places that has workers. By you they would have to shut down all business, stores and factories as they would not have enough workers because you want them fired.
LOL... |
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pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | Why won't you explain yourself? Seriously, why does that word get you SO bent out of shape that you're trying to get the person fired? If they had said "f*ck you, you a**hole customer." and hung up on you, that'd be one thing. It's entirely another to accidentally say it in a conversation you were NOT INTENDED to hear. Accidents happen, and he was a trainee, so he forgot to mute or didn't mute properly.
I just think it speaks volumes about you that you're out for this guy's head when it was a simple accident on his part. Words are just words, don't let it get you riled up.
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"Women. Can't live with 'em, pass the beer nuts." -Norm |
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| Re: [Rant] Recorded trainee saying the F-word 3 times during cal I was also written up and it aided in me getting fired over a comment in here on DSL in anther forum. Someone else slipped out i was an employee, called in, i got a phone call at home, harassed by my HR about it and eventually fired. I called someone a whiner or something stupid like that. I then could not find work or collect Employment insurance so I collected welfare for 5 months while those same aholes paid for it in their taxes. I am working again for a good company, totally different scope of work but least it feeds my 4 kids and wife. |
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 ArkhmAsylmEvrythng I need isn't really what I want
join:2006-02-22
Saint Paul, MN | reply to inferno
Mississippi does not appear to be one of the states where both parties must consent to being recorded (per the Wikipedia link given here).
Let's hear it! ; )
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*Tap, Tap, Tap* Is this thing on? |
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| reply to extech
said by extech :its people like you that their nose is so high in the air that they would probably fire anyone for anything. I am not saying this is right but to outright say fire him....cummon now, Family, kids, food on the table....would you rather let this Fbombing tard collect welfare instead which you will all pay for in your taxes....think think think, then act on both cases
Umm... He needs to be fired because its inappropriate and it should make the guy an example that if ANYONE else does that, they will be fired to.. Since the government is raising kids now instead of parents, this is what happens, they just cuss like its normal and not appropriate... pretty sad to say the least. This country is going downhill because people just say "ahhh it wasn't aimed towards you, dont fire him" Sad, really really sad :-\ |
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 CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | Unfortunately, it is the norm now...if his supervisor thought it appropriate, he can handle it, you need to keep your nose out of it |
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 Cthen
join:2004-08-01
Detroit, MI
 ·Verizon Wireless..
 ·Comcast
| reply to pflog
said by pflog:Why won't you explain yourself? Seriously, why does that word get you SO bent out of shape that you're trying to get the person fired? If they had said "f*ck you, you a**hole customer." and hung up on you, that'd be one thing. It's entirely another to accidentally say it in a conversation you were NOT INTENDED to hear. Accidents happen, and he was a trainee, so he forgot to mute or didn't mute properly.
I just think it speaks volumes about you that you're out for this guy's head when it was a simple accident on his part. Words are just words, don't let it get you riled up.
It is what the unemployed tend to do all day, look for any reason to start trouble. They tend to think they are out stop trouble from happening but don't realize that they are the biggest cause of trouble.
Then to top it all off, they throw out phrases like "This why the country is going downhill." to justify why they should be the cause of trouble. Kind of ironic really though. The OP throws out that line not realizing that the reality is, they are the biggest reason that "the country is going downhill." Now that is what is really sad. 
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"I like to refer to myself as an Adult Film Efficienato." - Stuart Bondek |
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| reply to inferno
said by inferno:said by extech :its people like you that their nose is so high in the air that they would probably fire anyone for anything. I am not saying this is right but to outright say fire him....cummon now, Family, kids, food on the table....would you rather let this Fbombing tard collect welfare instead which you will all pay for in your taxes....think think think, then act on both cases
Umm... He needs to be fired because its inappropriate and it should make the guy an example that if ANYONE else does that, they will be fired to.. Since the government is raising kids now instead of parents, this is what happens, they just cuss like its normal and not appropriate... pretty sad to say the least. This country is going downhill because people just say "ahhh it wasn't aimed towards you, dont fire him" Sad, really really sad :-\ Even if you get so far as to talk to the CEO of the company in your crusade to get this kid fired, I can almost guarantee you it will not cost him his job.
One of our CSRs (who has been here for 8-9 years) made a mistake on an order being placed and said, "Oh fuck, I did that wrong..." fixed her error and went on with the call.
A week or so later a registered letter detailing the entire call (along with a recording of the call on disc) was received and made its way to The Boss. Enraged that someone would be so abhorrently rude and disrespectful towards a paying customer, this lady wanted our CSR fired UNCONDITIONALLY and with great malice.
The Boss listened to the recording and called the CSR to his office. He let her listen to it and asked, "Was this you?" She admitted it was, apologized quite a bit, then the boss told her to try not to do it again and he would deal with it.
He sent the lady a nice letter back stating that he had dealt with the entire situation and we would no longer have these types of issues from our customer service department ever again. She still works here and is one of our best CSRs to date. We put a filter in our phone system that redirects all calls from that lady's area code away from her line.
Bottom line: You're not getting this kid fired... |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 Reviews:
 ·callwithus
·voip.ms
·Optimum Voice
·Vitelity VOIP
·Gizmo5
| said by GamerGeek:Bottom line: You're not getting this kid fired...
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And if the CSR did end up getting fired, he might sue Comcast, having nothing to lose.
He wouldn't win, but he could make trouble.
And his lawyers would discover who "inferno" is, and sue HIM.
Sure, "inferno" would prevail in court, but those sorts of legal defenses still cost a lot of money.
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In fact, maybe that's why inferno rants here, instead of complaining to Comcast directly. |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 Reviews:
·callwithus
·voip.ms
·Optimum Voice
·Vitelity VOIP
·Gizmo5
| Re: [Rant] Recorded trainee saying the F-word 3 times during To any latecomers to this thread:
The title is a little misleading.
The CSR did NOT curse out the customer, nor say "fuck" to the customer at all.
Rather, the CSR said it conversationally to his own supervisor. Yes, the CSR should have been more careful with the mute/hold button....
[While that is not good, it does not deserve termination with extreme prejudice, and (like it or not) most younger folks don't view that word as a big deal.] |
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