reply to BHNtechXpert
Re: The lawsuit is spot on! Ditto. I've dealt with this for some time. The biggest problem I have with Clear is the locked in contract. If the service is bad and/or fails more than a few times a month or they can't deliver, let me out.
I dealt with for at least 3 months having to reset my modem daily (if not more than that). I could hit the default gateway (their device, beyond the WiMax) but nothing more. Reset the modem, and it would all work again. Sometimes for a few days (rarely), sometimes a day (typically), and sometimes only for a few hours (most frustrating, as that was when I needed it most).
Having said that, it has gotten better for me in the last month or so. I think one thing that could really help them (but cost more) would be pro installs of the "modem" in the best position and with the best signal. That's one thing I spent a bit of time on to get the absolute best signal (accessing the modems web interface to get the dB loss).
I also implemented monitoring of the connection from my server at my house and from 2 colo sites I have. Every time it went down, myself or my wife called in and complained. My guess is perhaps this caused them to escalate looking into my tower to find out why I was having problems regularly.
So long as things continue working as is, and they don't go out of business, I think I'll be keep Clear. However, as my financial situation is getting better, I'm considering going back to Comcast and possibly keeping Clear as a backup. I just need to find a good router/distro which can use both connections at once (based on bandwidth, latency, etc.) and notify me when either is down.