·AT&T DSL Service
reply to suppafly
Re: Update after resolution Peter has been good about staying involved in this issue. As I observed above, I was told one thing at the time of the port (regarding CNAM/LiDB) and something else after the port completed, and VOIP.MS did the right thing to solve that issue.
However, w/r/t the recent CNAM/LiDB issue, as other reviewers have noted, and I observed as well, having tech support state that "we're working on it", with no detail, is quite frustrating and does nothing to allay concerns of customers. Had customer service been more forthright (e.g., the Vitality name thing is only a day or two until your LiDB is fixed, as Peter now states above), there would have been less consternation and heartache. Rather, I was told it would be 2 more weeks before it was fixed. CS needs a bit of training me thinks.
I do want to confirm that this seems largely resolved, if that wasn't clear above, and I plan to keep VOIP.MS as a provider.