| Qwest 40/20 - new service - dropped connections... So I've had this new Qwest 40/20 service for about 4 weeks now. For the last two weeks or so, I get approximately 25 drops per day. I expect to finally have a tech at my house on 1/4 (I called 12/19 and was told that was the earliest I could get any help). I'm going to include some WAN Status page reports in case anyone can give me specific advice to ask the Qwest tech when they are here.
I will say that, despite the general pain the ass in dealing with Comcast customer service, my cable internet connection was rock solid compared to this (maybe 1 disconnect every 2 weeks) compared to this.
12/31 – 4pm
Connection Status
Qwest Broadband: CONNECTED
Internet Service Provider: DISCONNECTED
PPP Status
PPP Parameter Status
User Name: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
PPP Type: PPPoE
LCP State: DOWN
IPCP State: DOWN
Authentication Failures: 0
Session Time: 0 Days, 00H:00M:00S
Packets Sent:
Packets Received:
Broadband Status
Broadband Parameter Status
VPI: N/A
VCI: N/A
VLAN: PTM 201
Broadband Mode Setting: MULTIMODE
Broadband Negotiated Mode: G.DMT
Connection Status: Showtime
Downstream Speed: 40127 Kbps
Upstream Speed: 20128 Kbps
Retrains: 19
Retrain Timer: 0 Days, 1H:53M:58S
ATM QoS class: N/A
PTM VLAN QoS: 0
Near End CRC Errors Interleave: 0
Near End CRC Errors Fastpath : N/A
Far End CRC Errors Interleave : 0
Far End CRC Errors Fastpath : N/A
30 Minute Near End CRC Interleave : 28910
30 Minute Near End CRC Fastpath : N/A
30 Minute Far End CRC Interleave : 0
30 Minute Far End CRC Fastpath : N/A
Near End RS FEC Interleave : 0
Near End RS FEC Fastpath : N/A
Far End RS FEC Interleave : 0
Far End RS FEC Fastpath : N/A
30 Minute Near End FEC Interleave : 32979
30 Minute Near End FEC Fastpath : N/A
30 Minute Far End FEC Interleave : 255068
30 Minute Far End FEC Fastpath : N/A
30 Minute Discarded Packets Downstream : 0
30 Minute Discarded Packets Upstream : 0
SNR Downstream : 17 dB
SNR Upstream : 10 dB
Attenuation Downstream : 0 dB
Attenuation Upstream : 0 dB
Power Downstream 14.1 dBm
Power Upstream 12.4 dBm
>>>>
Connection Status
Qwest Broadband: CONNECTED
Internet Service Provider: CONNECTED
PPP Status
PPP Parameter Status
User Name: xxxxxxxxxxxxxxxxxxxxxxxxxxx
PPP Type: PPPoE
LCP State: UP
IPCP State: UP
Authentication Failures: 0
Session Time: 0 Days, 0H:12M:21S
Packets Sent: 8691
Packets Received: 691
Broadband Status
Broadband Parameter Status
VPI: N/A
VCI: N/A
VLAN: PTM 201
Broadband Mode Setting: MULTIMODE
Broadband Negotiated Mode: G.DMT
Connection Status: Showtime
Downstream Speed: 35472 Kbps
Upstream Speed: 20128 Kbps
Retrains: 1
Retrain Timer: 0 Days, 0H:0M:36S
ATM QoS class: N/A
PTM VLAN QoS: 0
Near End CRC Errors Interleave: 0
Near End CRC Errors Fastpath : N/A
Far End CRC Errors Interleave : 0
Far End CRC Errors Fastpath : N/A
30 Minute Near End CRC Interleave : 2
30 Minute Near End CRC Fastpath : N/A
30 Minute Far End CRC Interleave : 0
30 Minute Far End CRC Fastpath : N/A
Near End RS FEC Interleave : 0
Near End RS FEC Fastpath : N/A
Far End RS FEC Interleave : 0
Far End RS FEC Fastpath : N/A
30 Minute Near End FEC Interleave : 66
30 Minute Near End FEC Fastpath : N/A
30 Minute Far End FEC Interleave : 15
30 Minute Far End FEC Fastpath : N/A
30 Minute Discarded Packets Downstream : 0
30 Minute Discarded Packets Upstream : 0
SNR Downstream : 5 dB
SNR Upstream : 7 dB
Attenuation Downstream : 0 dB
Attenuation Upstream : 0 dB
Power Downstream 14.1 dBm
Power Upstream 12.8 dBm
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
12/31 – 4:44 pm.
Connection Status
Qwest Broadband: CONNECTED
Internet Service Provider: CONNECTED
PPP Status
PPP Parameter Status
User Name: xxxxxxxxxxxxxxxxxxxxxxxx
PPP Type: PPPoE
LCP State: UP
IPCP State: UP
Authentication Failures: 0
Session Time: 0 Days, 0H:8M:34S
Packets Sent: 1474
Packets Received: 697
Broadband Status
Broadband Parameter Status
VPI: N/A
VCI: N/A
VLAN: PTM 201
Broadband Mode Setting: MULTIMODE
Broadband Negotiated Mode: G.DMT
Connection Status: Showtime
Downstream Speed: 35472 Kbps
Upstream Speed: 20128 Kbps
Retrains: 1
Retrain Timer: 0 Days, 0H:9M:32S
ATM QoS class: N/A
PTM VLAN QoS: 0
Near End CRC Errors Interleave: 0
Near End CRC Errors Fastpath : N/A
Far End CRC Errors Interleave : 0
Far End CRC Errors Fastpath : N/A
30 Minute Near End CRC Interleave : 121
30 Minute Near End CRC Fastpath : N/A
30 Minute Far End CRC Interleave : 0
30 Minute Far End CRC Fastpath : N/A
Near End RS FEC Interleave : 0
Near End RS FEC Fastpath : N/A
Far End RS FEC Interleave : 0
Far End RS FEC Fastpath : N/A
30 Minute Near End FEC Interleave : 15140
30 Minute Near End FEC Fastpath : N/A
30 Minute Far End FEC Interleave : 17108
30 Minute Far End FEC Fastpath : N/A
30 Minute Discarded Packets Downstream : 0
30 Minute Discarded Packets Upstream : 0
SNR Downstream : 5 dB
SNR Upstream : 10 dB
Attenuation Downstream : 0 dB
Attenuation Upstream : 0 dB
Power Downstream 14.1 dBm
Power Upstream 12.8 dBm
>>>>>>>>>>>>>>>>>>
My situation:
1. There is only a single line from my outside box to the phone jack in my office. There are no other phone lines. This line was put in specifically, and only, for DSL.
2. My modem is on a UPS.
While it has been entertaining to listen to advice such as "clear your internet explorer cache" to solve this issue, would it be correct to say:
1. There isn't enough power coming down to maintain the link?
2. If I scale back from 40/20 to say 20/10 or 20/7 would that improve my connection? |
