reply to mygamemall
Re: See this is what happens... ok your response puzzles me. You did not mention the VRAD. Are you saying your neighborhood does not have a VRAD? That would be very unusual. AFAIK all U-verse buildouts use VRADs fed by fiber from the video hub (usually the CO) as their FTTN node.
As far as the "last mile" wiring goes, yes it's copper, and yes it may be old, but they go through a conditioning/qualifying process for U-verse customers to make sure they have a clean pair to your house that can handle the VDSL frequencies and requirements.
Typically if customers are having issues it's either (a) the in-house setup, in which case the premises tech can fix, or more likely (b) the pair from the home to the VRAD, which the line tech can fix.
The AT&T Direct folks here can and do help people with (b) type problems every day. They did it for me early on. They can get line techs out to address those issues.