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psikic

join:2009-03-29
Conway, AR

What to do

1. Call AT&T U-verse billing support
2. Threaten to cancel service if you don't receive a current promotional rate
3. ???
4. Profit

MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
kudos:5
Reviews:
·Mediacom
·RoadRunner Cable

I find this tactic to be more effective if you get a better rate quote from another service then report it to your current service, saying, "I'm going to switch unless you can do better on your pricing -- provider X is giving me price Y. I like your service, but not enough to pay an extra $Z for it."

If you just threaten to cancel, well, they hear that every day.

Another risk is they will actually cancel you when you say the words "I want to cancel". Especially if you show up on their screen as a "problem customer". It happens.



pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

said by MyDogHsFleas:

Another risk is they will actually cancel you when you say the words "I want to cancel". Especially if you show up on their screen as a "problem customer". It happens.

Agreed. This tactic only seems to work when your current provider knows that you have other options. If this isn't the case... you are generally SOL.
--
"Net Neutrality" zealots - the people you can thank for your capped Internet service.

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