Reviews:
 ·AT&T U-Verse
| Capping problem( I have info from a REP) I chatted with a person from clearwire to see about getting servivce, and when I asked them very hard questions on capping, she responded like this:
Erica O'Donnell: We don't cap the usage but if the tower becomes congested then we even it out by degrading the speed.
Billy: I think you do cap us. Then it would be weird to say i only suffer from slow speeds after I have used more than 1gb a day? On days where i use less, i dont get slow speeds
Erica O'Donnell: it takes some of the bandwidth away to even everyone speeds out.\
Billy: How is that not capping?
Erica O'Donnell: It is controlling the usages so everyone gets what they pay for.
She states they even out the speeds for everyone, so everybody can get a taste of the speeds they pay for. So Clearwire caps the people who use the most bandwith(even though they can and pay for it)? Well, I guess im not buying their service. |
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Micmel
join:2010-04-16
Charlotte, NC Reviews:
 ·RoadRunner Cable
 ·Clear Wireless
| CLEAR will sell you high speed broadband and yes you can speed test a FRESH connection to 7-15mbps depending on the tower... however if you dare actually use it you will be considered a high user and be placed on their network management once you use over a few mb of data and be limited to dialup speed... it's very clear to users now how clear chooses to operate |
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| I recently got bit by this. I paid for uncapped unlimited service. I mainly use the service for my roku and work form home. I guess i went over the imaginary limit. |
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Jet101Jet101Premium
join:2009-10-01
Pflugerville, TX Reviews:
·Clearwire Wireless
 ·Callcentric
| reply to billydunwood
The don't "even it out". There are many reports of folks being capped at .25 Mbps, while their next door neighbor is humming along at normal speeds. They target the high data users and punish them, while they most likely do "even out" all the others in times of congestion. |
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Micmel
join:2010-04-16
Charlotte, NC Reviews:
·RoadRunner Cable
·Clear Wireless
| said by Jet101:The don't "even it out". There are many reports of folks being capped at .25 Mbps, while their next door neighbor is humming along at normal speeds. They target the high data users and punish them, while they most likely do "even out" all the others in times of congestion. I have used under 200MB per day for the last 5 days and today i am still capped at 0.25mbps "BURST!".... sustained speed of 20kbps!.... earthlink/twc activated tomorrow and clear can kiss my ass goodbye while refunding me |
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| reply to billydunwood
As far as I'm aware, there are two types of capping: network congestion and overall use.
Network congestion is temporary. Usually, you can just leave the modem unplugged for about two minutes and it will loosen up. If it persists, there's something stupid going on, and your best bet is checking your address at »clear.com/coverage to see if there's any other reasonable choice of tower, and then repositioning your equipment to that location. Usually, the Clear reps will help with that.
There's also overall use, which is more in line with policies at other ISPs like Comcast. I believe it's a little over 7 GB/day -- putting you more around 250 GB/month. |
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Micmel
join:2010-04-16
Charlotte, NC Reviews:
·RoadRunner Cable
·Clear Wireless
| said by Powerdrill:As far as I'm aware, there are two types of capping: network congestion and overall use. Network congestion is temporary. Usually, you can just leave the modem unplugged for about two minutes and it will loosen up. If it persists, there's something stupid going on, and your best bet is checking your address at » clear.com/coverage to see if there's any other reasonable choice of tower, and then repositioning your equipment to that location. Usually, the Clear reps will help with that. There's also overall use, which is more in line with policies at other ISPs like Comcast. I believe it's a little over 7 GB/day -- putting you more around 250 GB/month. LOL... you must be new here. That is how clear service was BEFORE mid september, that is not the case anymore... Clear will tell you story after story as to why service is bad.... 100GB a month per modem ~200GB a month for my account over all since February 2nd. Now I can not transfer over 60MB a day before i am crippled to 20kbps...
And that is norm now; read the forums, most have either stop posting due to canceling service or because we all got the same story from clear and it has become useless to promote the CLEAR bullshit they sell...
.... on a side note anyone want to buy a almost new usb 4G dongle/dock and Home M modem? |
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 SysOp
join:2001-04-18
Douglasville, GA
·T-Mobile US
·Clear Wireless
·Comcast
4 edits | reply to Powerdrill
Clear let me average 50gigs a month up until they unleashed the throttle monster. When you try to confront their CSR staff they first make you trouble shoot for almost an hour, then it's your fault for excessive usage, and they can't even define what excessive usage is.
Sure it's unlimited, unlimited usage, unlimited speed, unless the network is congested. Funny how the network is congested just as soon as you are close to 10 gigs of usage, so you get throttled back to 256kbps.
ALso, they do not release the throttle on you even if bandwidth is available, you have to wait until 1am or in my case I was throttled at 256kbps for 6 days, no tower issues, no tower congestion!
Comcast will be here tomorrow, need I say more? |
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| reply to Micmel
said by Micmel:LOL... you must be new here. That is how clear service was BEFORE mid september, that is not the case anymore... Clear will tell you story after story as to why service is bad.... 100GB a month per modem ~200GB a month for my account over all since February 2nd. Now I can not transfer over 60MB a day before i am crippled to 20kbps... And that is norm now; read the forums, most have either stop posting due to canceling service or because we all got the same story from clear and it has become useless to promote the CLEAR bullshit they sell... .... on a side note anyone want to buy a almost new usb 4G dongle/dock and Home M modem? Yeah, I haven't even really had a chance to use the service yet. Still in the market for an ISP as I just moved to a new location. I called and spoke with one of the reps about it and he seemed pretty knowledgeable. He gave me a few tips in case I ever ran into it. The way he made it seem, it's area-dependent, because it's been oversold in certain locations. He didn't specifically say it that way, but that's what I was able to glean.
I wonder how they can even do business this way, though. Seems to me like they'd be going under right about now, but it actually looks like they're expanding. |
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Chaldo
join:2008-03-18
West Bloomfield, MI | reply to billydunwood
So if you do get throttled to .256kbps have any of you tried to use VoIP service on it? How does it work? I can already assume.. |
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Micmel
join:2010-04-16
Charlotte, NC | works tell someone uses the connection too.... |
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Reviews:
·AT&T U-Verse
| reply to Chaldo
said by Chaldo:So if you do get throttled to .256kbps have any of you tried to use VoIP service on it? How does it work? I can already assume.. its .25mb not kb. And, voip uses very little bandwith. |
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