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Re: DSL Extreme - unfair cancellation practice You are equating housing with internet service? Or water? Or electricity? Hmmmm. |
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 More FiberPremium,MVM
join:2005-09-26
West Chester, PA
kudos:28 | said by Mort0:You are equating housing with internet service? They are comparable because in each case one signs a contract.
DSLX is agreeing to provide you with a service for a specified price and term, just as a landlord provides an apartment for a specified price and term. The price of each is based on the assumption that you honor the terms of the agreement.
I suspect you agreed to the contract because you wanted the lower price compared to a month-to-month plan and yet when the terms of the agreement no longer suit you, you accuse DSLX of "a poor business practice" when in fact DSLX let you out early and did not hold you to the 30 day notice. Who is being disingenuous here?
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There are 10 kinds of people in the world; those who understand binary and those who don't.
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Chair
join:2002-04-08
San Francisco, CA | reply to Mort0
Frankly, yes I am.
I am also comparing the fact that ignorance of the LAW, or in this case, a CONTRACT, is not means for dismissal from such contract.
Lets see you try to do that with a cell phone.
There's oh so many examples where you must notice the other party of your impending cancellations =] |
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| The fact that "cell phone" contract was brought up as a comparable illustrates how unhappy we all are with this type of contract. I understand it is perfectly legal within the contractual context (again, my bad for not reading it). But the question is, is it reasonable? These are 2 different questions.
By the way, I was not the 12 month contract (been on monthly for years) in case you missed that earlier.
Peace.  |
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| Mort bashers: Did you see this in the "Cancellation" thread? :
The terms and conditions to cancel require a minimum 30 day notice, yet I found that the dsl X online cancellation form only allows me to pick a date from today to 28 days from now.
DSL Extreme actually makes it impossible to cancel "according to Hoyle", so stop the blaming the customer for the company's gross incompetence. I've seen it in both tech support and billing for several years. |
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