reply to smoki
Re: Any plans to increase caps? Last week I met a low income woman that banned her kids from using youtube and Facebook, because she was charged overage fees and thought, because her kids were on those the most, that they were the cause of the fees... If Cogeco has no plans to upgrade their caps to a more reasonable level, I wish they would put their customers before their profits, and explain to their customers what could be causing their overage fees. That's about the fifth time this year someone's asked me if one of those two sites caused their overage fees.
Customer gets an overage fee, a paper insert "guide for dummies" explaining possible causes, such as neighbours steal signal on their open wireless (common), kids downloading their music or movies for burning, kids downloading demos with their consoles, leaving their downloading programs on (which leaves them uploading), etc...