| Your phones down again? Getting re-order tone. |
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 TSI JasonBusiness ServicesPremium
join:2007-10-19
kudos:2 | There's 6 ppl in queue right now, nothing wrong as far as I can tell.
Regards,
Jason |
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| reply to voxframe
Something's borked. Getting it on both toll free numbers on VOIP/POTS/CELL.
Just shoots to re-order/fast-busy.
If I vary the last 4 digits it'll connect to some other businesses etc. So looks like something on TSI end. |
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 mlernerPremium
join:2000-11-25
Nepean, ON
kudos:5 | reply to TSI Jason
Considering the traffic volume has been high recently 6 in queue seems awfully low. |
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 TSI MikeTSI MikePremium
join:2007-10-09
Chatham, ON | Actually, looks like there is something going on. We're looking into it. |
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Reviews:
 ·WIND Mobile
 ·TekSavvy Cable
 ·TekSavvy DSL
| First day of school communication company blues. My wife works in a call centre for an American ISP and they're offering all sorts of over time and incentives to work over time in preparation for the school rush. Between new orders, installs, and troubleshooting new connections they are swamped. I certainly don't envy any of you guys (and gals). |
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| reply to TSI Jason
If people are getting busy tones and you guys are using Pots lines sounds like a line or two are missing in the hunt group.
We had 1 line of 23 do this at work as well and caused the same problems. |
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 TSI SteveTSI StevePremium,VIP
join:2007-01-12
Chatham, ON | said by 97177105:If people are getting busy tones and you guys are using Pots lines sounds like a line or two are missing in the hunt group. We had 1 line of 23 do this at work as well and caused the same problems. We are not using POTS. We use PRIs.
Two of the channels at Bells end were marked idle and at our they were marked busy. Bell was sending calls on those channels and we were rejecting them resulting in a fast busy.
This issue is actually resolved now though... At least it was up until I left at 6pm
If the issue has returned I am not aware and not able to reproduce it at the moment. If you are calling the office right now and getting a fast busy please send an email to support and say "ATTN TSI Steve" and just to be clear request support to forward it to me 
Thanks
Steve
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TSI Steve - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
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 GuspazGuspazPremium,MVM
join:2001-11-05
Montreal, QC
kudos:20 | It seems ironic to me that an ISP would not use VoIP  |
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 JGROCKYPremium,VIP
join:2005-05-19
Chatham, ON
1 edit | It should also then seem ironic that we didn't go voip for fear of up-time issues!  |
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| reply to TSI Steve
said by TSI Steve:said by 97177105:If people are getting busy tones and you guys are using Pots lines sounds like a line or two are missing in the hunt group. We had 1 line of 23 do this at work as well and caused the same problems. We are not using POTS. We use PRIs. Two of the channels at Bells end were marked idle and at our they were marked busy. Bell was sending calls on those channels and we were rejecting them resulting in a fast busy. This issue is actually resolved now though... At least it was up until I left at 6pm If the issue has returned I am not aware and not able to reproduce it at the moment. If you are calling the office right now and getting a fast busy please send an email to support and say "ATTN TSI Steve" and just to be clear request support to forward it to me Thanks Steve Man I was half asleep when I wrote that, I don't know why I said Pots when I ment PRI which you think I would have noticed when I said 1 of 23 lines after that. oye long couple of days.
Guspaz as for VoIP, it's fun for long distance but I would never use it for the phone lines themselves. |
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| reply to JGROCKY
said by JGROCKY:It should also then seem ironic that we didn't go voip for fear of up-time issues! Since being reachable by customers is in the prime interest of an ISP, or indeed almost any business, how about a "LiveAgent" link on the web page -- or maybe a couple of different ones.....one to sales queue on the sales page and a different queue on the support page? This would be an IP-based service. |
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Reviews:
·TekSavvy Cable
| said by MaynardKrebs:said by JGROCKY:It should also then seem ironic that we didn't go voip for fear of up-time issues! Since being reachable by customers is in the prime interest of an ISP, or indeed almost any business, how about a "LiveAgent" link on the web page -- or maybe a couple of different ones.....one to sales queue on the sales page and a different queue on the support page? This would be an IP-based service. Ive always liked this idea too.As long as its implemented well. |
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| reply to voxframe
I gotta agree too... I love the live agent things. |
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mlernerPremium
join:2000-11-25
Nepean, ON
kudos:5 | reply to JGROCKY
Just FYI, I work in enterprise VoIP and my experience is even switching to native VoIP for your internal PBX would save a lot of hassles.
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Michael Lerner
Founder and Editor of crtcwatch.ca |
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| reply to MaynardKrebs
said by MaynardKrebs:said by JGROCKY:It should also then seem ironic that we didn't go voip for fear of up-time issues! Since being reachable by customers is in the prime interest of an ISP, or indeed almost any business, how about a "LiveAgent" link on the web page -- or maybe a couple of different ones.....one to sales queue on the sales page and a different queue on the support page? This would be an IP-based service. It would take people away from answering phones and live chats sometimes are 3-4 times longer then a phone call including the queue time. |
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TSI SteveTSI StevePremium,VIP
join:2007-01-12
Chatham, ON | said by 97177105:said by MaynardKrebs:Since being reachable by customers is in the prime interest of an ISP, or indeed almost any business, how about a "LiveAgent" link on the web page -- or maybe a couple of different ones.....one to sales queue on the sales page and a different queue on the support page? This would be an IP-based service. It would take people away from answering phones and live chats sometimes are 3-4 times longer then a phone call including the queue time. Yes -- although live chat is a very viable option right now it is not on the table at all due to the call volume and work load.
We are working very hard to get our 'newbies' fully trained but it can take months to have everyone running at the same level of efficiency.
Steve
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TSI Steve - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
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 c2rothPremium
join:2006-04-26
Kitchener, ON
kudos:2 | reply to voxframe
Well at least this explains why I was getting a busy signal every time I phoned last night between 6 and 7 PM EST.
It did seem very odd to get a busy signal. |
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 nitzguyPremium
join:2002-07-11
Sudbury, ON
·TekSavvy DSL
| reply to mlerner
said by mlerner:Just FYI, I work in enterprise VoIP and my experience is even switching to native VoIP for your internal PBX would save a lot of hassles. It works for a large multinational mining corporation...why not TSI?. It truly eludes me that you would stick with "Antiquated" technology such as PRI's.
For all the current issues, I'm sure that at least controlling your own phone system would be important? |
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| said by nitzguy:It truly eludes me that you would stick with "Antiquated" technology such as PRI's. There is nothing antiquated about PRIs, they are the standard interface between phone carriers.
If you make a call from voip.ms from a QC or ON number to someone on callcentric.com in either province, your phone call will most likely go through Bell PRIs to switch from voip.ms to callcentric because there is no standard for exchanging phone directories (know which carrier owns which numbers) and routing calls directly across VoIP providers. |
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