| [speed/latency] Fairpoint overloaded network - Runaround from Cu So I've confirmed with the local tech that fairpoint sent out that they use 4xt1 lines for my entire area while providing 3mb packages.
I've suffered from ping spikes and packetloss and low speeds for 2 years now and they won't even give me a discount on service.
I was a fairpoint customer before they bought out the verizon areas and now I'm being neglected while they "expand" other areas.
Are these normal business practices for ISPs? Aren't they held to some some of standard so they can't just blatantly overcharge people for horrible service because they know there are no other choices for people like me? |
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| Re: [speed/latency] Fairpoint overloaded network - Runaround fro They like to operate in rural areas. They give you no choice but to pay the bill and suck it up. |
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 tschmidtPremium,MVM
join:2000-11-12
Milford, NH
kudos:8
 ·G4 Communications
·Fairpoint Commun..
 ·Hollis Hosting
| reply to chicken3
said by chicken3:Are these normal business practices for ISPs? Internet access is unregulated so ISPs have a great deal of latitude. The sale to FairPoint required them to expand Internet access. I have not idea as to the details. Residential service does not include a service level agreement (SLA) it is marketed as "up to xx speed" based on best effort by the ISP. There is some regulatory grumbling about ISPs abusing that clause. Have nothing to lose contacting the state public utility commission.
Oversubscription is common for all ISPs. The issue is how they handle congestion problems when lack of transport capabilities cause customer complaints.
/tom |
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2 edits | reply to chicken3
Thanks for the replies guys, my big question is how they can get away with saying something like this when they constantly overload networks:
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(From Fairpoint High Speed Internet FAQ)
How does high-speed Internet compare to cable modems?
Cable modems offer services over a shared cable. Tens and possible hundreds of users may be connected to this local cable line. The more users on the network, the more your speed is compromised. With high-speed Internet technology, you have dedicated service over an existing telephone line. high-speed Internet ensures that you don't have to share your access connection with others, so your speed is never compromised due to other high-speed Internet users.
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(Nice to see they've left a typo there for years now as well)
Why am I sharing 6mb with my neighborhood and am directly effected by other users? How can they quote things like this when it's 100% false.
And at what point would they just cancel my service and leave me high and dry if I started making complaints to the state :| The rest of my area is all old people or people who don't know what latency or packetloss or any of that is since they've never had a real internet service in this area, so it's probably just me complaining. |
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| reply to tschmidt
The PUC has no say over broadband services. Intermittent issues with packet loss and slow speeds is common with DSL considering it's running over lines installed long before anyone knew what the internet was going to be. Just call and report the issue every time it occurs so they can have someone investigate it. |
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| reply to chicken3
Most DSL services guarantee speeds somewhere from 70-80% of what's provisioned. There is a chance you're on a busy circuit but it's difficult to know this unless you call them to report the problem. |
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1 edit | reply to chicken3
Unfortunately the local tech confirmed that Fairpoint sends him out here when they know it's just the limits of the old copper wiring and not enough bandwidth to sustain everybody. They told me on the phone something about adding a t1 which the tech said wasn't possible. In January they promised upgrades in the Spring, now it's almost Winter and they tell me maybe in 4 months IF another company pays for the upgrade. |
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