said by grumpy_guy:said by pary2009: The issue I have with your post, is it comes off as childish and with the intent of being hurtful, (you're truly telling me the rep couldn't count to 4 or 5?).
Did you actually read my post, I DO NOT HOLD THE YOUNG LADY AT FAULT.
When I went to college as a programmer analyst one of the hardest things for me was to remember how to calculate dates/days. (do you include today or start with tomorrow) It is also why I said it should be programmed in the field as bell takes 4 days always to process a ticket.
I'm a business owner with 30 staff I do know how important customer service is. THERE IS NOTHING MORE VALUABLE THEN SOMEONES TIME, and to have it stolen by a mistake or being on hold is not customer service.
I have been a customer of teksavvy for over a year, had issues in the beginning but not since. Been reading many complaints in the forum in that time. In almost all cases it is ignored or faulted to another company.
I believe until it costs the company money for mistakes there is no pressure to fix failings. Better training, better IVR, front line empowered to do something.
There is a reason Bell has a retention department, it is cheaper to keep customers then to get new ones.
I could go on all day but why should I feel I have the right to waste anybody s time. (it is valuable)
No matter how much you scream, kick, throw a online fit because you feel you and your problems are important no one will still care.
