| Have you thought of Hiring more people to answer the phone!! 14 plus minutes after waisting 9 hours today with waiting |
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| Hey Rocky would you really miss that $21.48. 1 months service should have been offered for wasting a 9 hour day.
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PHONE #: 705-406-
ACTIVATION TYPE: NEW
REQUESTED DUE DATE: 08/31/2010
DISPLAYNAME: PRIVATE
PHONEDISPLAYNAMETEXT:
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But Teksavvy never likes to take the blame. |
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 TOPDAWGPremium
join:2005-04-27
Midland, ON
kudos:3
1 edit | reply to grumpy_guy
The mean issue is my guess is cost. While they seem to be having a heavy ass call spike right now it won't be like that forever. So tek would not want to go nuts get 30 new workers spend all the time and money training them then once the spike is done having to fire them all.
It's all about cost balance. It also seems they want people who can speck English and french I think that part is ass retarded however. The only way to send a message is to cancel your serve with them. |
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2 edits | reply to grumpy_guy
use google phone and read a book
watch a tv ep or movie
lol
who cares.
and you can always hire people temporary and tell them you have them on call for added loads |
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TOPDAWGPremium
join:2005-04-27
Midland, ON
kudos:3
2 edits | BS when your paying for a serve the company should be there for you when you need them. It one thing to wait every once and a while but if you read this forum it's all the time with tek now.
It's still not easy to hire temps unless you want a lot people who don't know WTF their doing answering your phones. You can give some basic training before someone hits the phones but most of their training is done on the job and that is where they will learn pretty much everything. You can't do that with a guy who works all of a few days a week he will take forever to learn everything. Being as he is part time to he may quit at any time. |
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| reply to grumpy_guy
This has been going on for at least a month and a half. Is it really a spike or rather a new trend?
15 mins isn't so bad, it used to be 30 minutes... And even worse, getting cut off every 5 minutes. |
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| said by sunday8pm:This has been going on for at least a month and a half. Is it really a spike or rather a new trend? 15 mins isn't so bad, it used to be 30 minutes... And even worse, getting cut off every 5 minutes. When I signed up it was 1 minute. Now it's about 6 minutes whenever I call. I must not be hitting the same times as you guys. |
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| reply to grumpy_guy
just outsource it to india, problem solved |
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 nitzguyPremium
join:2002-07-11
Sudbury, ON
 ·TekSavvy DSL
| reply to chronoss2009
said by chronoss2009:use google phone and read a book watch a tv ep or movie lol who cares. and you can always hire people temporary and tell them you have them on call for added loads Would you want to feed your family on a temporary and on-call basis? Or better yet HOW do you feed your family doing such work?
As Topdawg said, its not easy to hire a lot of temp workers and to keep them around for any signfigant period of time.
What they might be seeing is the "new normal"...A similiar situation happenned at Cogeco in 2004...No volume all summer....Summer 2005 rolled around, busy as heck, and it didn't stop....ever....
Hopefully TSI has taken this into account. |
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| reply to grumpy_guy
MTS customer service in Manitoba treats call queues differently... no waiting on hold, their system calls you back when your turn comes around.
Tek should do this. |
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| reply to grumpy_guy
based on »list.profitguide.com/rankings/pr···1=1&d1=a
teksavvy had a revenue of 17.7 million in 2009 with negative profit margin, while 10 more customer service staff might translate into 200-300k more cost per year. |
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| Re: Have you thought of Hiring more people to answer the phone!! 15 minutes is an excellent, excellent time frame to be answered in. I think you guys have been spoiled. Try dealing with Bell or Rogers. Eugh. |
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Kembs
join:2010-08-13
Montreal, QC | reply to grumpy_guy
In my review I complained about the wait time... but truthfully I have dealt with Bell.. and It was much worst. I think we all like to complain a bit..
I love Teksavvy's phone service because not matter who you get, they will try to resolve your problem. No transferring to another department! or another province for that matter. (got a Tech running to accounting for me)
I think the wait time of 15min isn't bad.. it's getting dropped after 20min+ and having to call again and restart the line.. that gets frustrating. That's my experience anyways. |
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Mk39920
join:2008-04-14
North York, ON | reply to grumpy_guy
I called on friday to make arrangement's to convert from DSL to Cable... Waited about 15 minutes in queue and got typical good service.
I dont care if I have to wait an hour, im supporting a company that is fighting the CRTC for us. |
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| reply to grumpy_guy
OP have you called Rogers lately? the wait time exceeds 30 mins and its like that everyday at Rogers.
I called Tek the other day about my net issue and i couldn't care less that i had to wait 20 mins. Love the price love the service. Everything is better then being with Rogers. |
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nitzguyPremium
join:2002-07-11
Sudbury, ON Reviews:
·TekSavvy DSL
| reply to grumpy_guy
Re: Have you thought of Hiring more people to answer the phone!! ....Just because Bell and Rogers set the bar so low doesn't mean that TSI should allow their queue times to slip but still go "hey we waited 15 minutes huzzah!"...
There are ways of streamlining the queues, but...its not always perfect, without knowing the innards of how the TSI queue system works, its impossible to tell why there is a delay. |
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| reply to grumpy_guy
It took me 40 mins to cancel my cable with rogers today. Hold time 35 mins and 5 mins to cancel. |
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Reviews:
 ·TekSavvy Cable
| reply to grumpy_guy
Seriously? Complaining about being on hold for 14 minutes? Bah! I would have killed for 14 minute holds when I was a Bell customers. Sheesh.
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Remember Mike Harris and how he nearly destroyed Ontario? Never vote Conservative again please. |
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