OHN
join:2003-02-05
Appleton, WI
kudos:1
2 edits | [Rant] eVGA Limited Lifetime BS I just need to vent a little bit. In the end, part of this issue is my fault but I still think I got screwed.
I purchased a eVGA 8800 GTS video card in 2008 from Newegg. The card came with a limited lifetime warranty.
»www.newegg.com/Product/Product.a···14130082
Well today it died on me. I went on to eVGA's website and confirmed that it was eligible for warranty based on the serial number. I had to register the card though.
I start to complete the RMA and then it asks that I enter the RMA number. I call eVGA and let them know what is going on. They tell me I dont have the limited lifetime warranty because I did not register the card within 30 days or purchasing it. What a load of BS. What is so special about registering the card? Why this caveat?
So now the $250 card I purchased is worthless. Never going to buy a eVGA card or product again. And to think all the machines I had built and the upgrades I did to my own gaming machines with their products. BFG never gave me a hard time before. In fact, eVGA did not give me a hard time before either. Now all of a sudden stupid registration is needed? I have the receipt and everything. In all honesty, when I purchased it, I dont recall the box or anything saying I needed to register to get my warranty. I am just pissed. On the upside I have an extra eVGA 7900 that the kids can use from now on.
In the end I got a few years worth of use of this thing, more than you do so of other things. It just pisses me off. If it did say I needed to register it and I missed it, then it is my own dam fault. As silly as it sounds to me, it would have been only a few minutes wasted to avoid this headache. I still think it is BS though. They could have tried to help me in some way. |
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| You are lucky they give you 30 days most only give oyu 10
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Email/MSN: Michael at hardwaregeeks.comAIM: MikeR35292 |
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OHN
join:2003-02-05
Appleton, WI
kudos:1
1 edit | Does anyone know though what the purpose is of registering it? I am trying to figure out the logic behind it. I have always thought that registering was so they can start sending you crap in the mail and stuff. I dont see how registering trumps the fact you have a receipt.
Gonna go back to Asus, MSI and BFG only. |
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 banditws6Shrinking Time and DistancePremium
join:2001-08-18
Frisco, TX
 ·RoadRunner Cable
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The same thing happened to me a few years ago. I felt like a dummy, but there was nothing I could do...I never registered the card so I lost out.
BTW, no more BFG for you, either...they exited the graphics card market a few months back. Sucks as they were my preferred brand.
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"I'll follow the law until it's just stupid." -Ted Nugent |
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I got my, I think it was an 9800GX2, 2 years ago. I clearly remember having to register it; there was something on the box or in the material that they provide.
I have no idea why they do it that way other than what you said about sending you stuff.
Now, with that out of the way, they did stand behind their warranty. One of the two fans died, so I RMAed it and got a GTX285 back. |
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 Cryptic24Go Stewie Go Stewie It's Your BirthdayPremium
join:2002-12-17
Corry, PA | reply to OHN
They want you to do it so you can prove that you are the original buyer. Other wise you could sell the card after a year and give the new owner the receipt and then they could turn it in if they have trouble. Just a way for them to get out of the warranty work. |
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OHN
join:2003-02-05
Appleton, WI
kudos:1
1 edit | Yeah but the receipt has my name, address, order number, date, phone number, e-mail address. Everything they would need to as proof that I am the original buyer. This would also match what I would provide them for the RMA. |
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OHN
join:2003-02-05
Appleton, WI
kudos:1 | reply to banditws6
Man that sucks. I had purchased a mobo from BFG and it lasted me a bit. Asus and MSI then I guess. |
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TheMGPremium
join:2007-09-04
Canada
kudos:1
1 edit | reply to OHN
said by OHN:Does anyone know though what the purpose is of registering it? I am trying to figure out the logic behind it. To save money, plain and simple.
Many people don't read the fine print and don't register their product, and end up in exactly the same situation you have. By not honoring the warranty on your card, eVGA saves money.
This allows eVGA to offer a lifetime warranty, which increases sales, while keeping the costs down as they get to turn down a lot of the warranty claims.
Companies like to have a way out when it comes to thinks like warranties and rebates. Product registration is one of those ways out. |
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2 edits | reply to OHN
said by OHN:They tell me I dont have the limited lifetime warranty because I did not register the card within 30 days or purchasing it. I believe that's illegal. I would check with the Federal Trade Commission.
EDIT: It appears that is's OK to require registration if the warranty is a "limited" warranty, which is the case for the OP. I think that's a lousy way to run a business, and I would encourage people to vote with their feet and buy products from other companies.
Details - »www.ftc.gov/bcp/edu/pubs/busines···#titling |
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cmthru
join:2005-03-19
Rockville, MD | reply to OHN
You ought to look at CA. consumer law. I know that here in Maryland one does not have to 'register' any product to get warranty coverage. All that you need is the original receipt. I've had a couple runarounds with manufacturers until I quoted the law. There's no harm filling out registration forms, just don't answer anything you feel is none of their business. |
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You might try filing a complaint with the BBB. |
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OHN
join:2003-02-05
Appleton, WI
kudos:1 | reply to TheMG
Yeah that is what I was thinking. Same thing as the mail in rebates. They count on people not doing what they need to do and save money. |
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OHN
join:2003-02-05
Appleton, WI
kudos:1 | reply to Bobcat79
Yeah I knew the whole "limited" would be the loophole. |
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OHN
join:2003-02-05
Appleton, WI
kudos:1 | reply to Hazeleyze
Done. |
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| reply to OHN
It looks like California does not allow failure to return the card to affect your rights.
quote:
Notice to the consumer that failure to complete and return the card or form does not diminish his or her warranty rights.
»www.bear.ca.gov/forms_pubs/warra···re.shtml
Contact the California Dept of Consumer Affairs to ask and/or file a complaint.
»www.dca.ca.gov/about_dca/contactus.shtml |
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 gar187erI do this for a living
join:2006-06-24
Dover, DE
kudos:4 | reply to OHN
should have read up on the warranty when you bought it....
not like its a craftsman wrench that broke in two pieces.....
either way, most people when a computer part breaks that eans its time to upgrade..... |
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OHN
join:2003-02-05
Appleton, WI
kudos:1 | Yeah but not when times are tough. Not to mention when you buy the more expensive PC part because if comes with lifetime warranty i.e. video cards, memory. |
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matt5
join:2001-10-06
Lagrangeville, NY | reply to OHN
Ya alot of them do that, you gota read, sign up it is lifetime, don't and it is like 1-2 years. Sucks be nice if newegg pointed that out but as other said you need to read. I register all my crap as soon as it is up and working as I know about that little trick. Saves them money though.
GL buying a new card as (check) I believe almost (if not all) places want you to sign up evga, xfx, bfg, etc etc. PNY I think is "shelf life" lifetime so... worthless.
GL getting a new one I'm about test out xfx's RMA on my 8800gts 640. It has double lifetime meaning it is transferable. |
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OHN
join:2003-02-05
Appleton, WI
kudos:1 | Yeah learned my lesson this time around. Just an expensive one. I think I will let the kids work with the 7900. I do most of my gaming now a days on the PS3 anyways. |
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