reply to nitzan
Re: [Future9] Rate surprises (and not good ones)
said by nitzan:Oh, wow. If I ever said something like that to a customer I'm sure I'd get fired.
No offense, and I'm sorry about this - but we are too busy right now with other issues which are higher priority
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N9MDToo busy to chatPremiumReviews:
Boca Raton, FL
Oh, c'mon ... give Nitzan a break.
No one is right or wrong here ... but Nitzan is knee deep in making major changes to his product at this moment. Don't overread any intent to insult or demean in his responses. It's kind of tough for a small business to drop everything just to "fix" a problem that probably affects two or three of its customers.
I'll bet he is racking his brain for a solution ... but there may be no "quick fix" available. Not to be antagonistic, but if it really bothers anyone, go to another provider. The vast majority of F9 customers won't care a whit about occasional higher price calls to Brazil.
·Future Nine Corp..
I like the option at competitor CWU by which I can set the highest rate I'm willing to pay. I routinely get the lowest grey rates, but when/if something is wrong, I receive alternative routing so long as it is below my declared price 'pain' threshold. It seems like a fair solution. Of course I trust CWU that the effort is first made to follow my 'grey(gray)' preference .. just because I choose to trust the owner who has shown himself to be reliable.
I would imagine that after the thrashing of major changes that F9 is presently undergoing, Nitzan will pursue a rational solution to this problem also. Again I believe that some good faith effort will be forth-coming solely because I choose to trust the owner. I have observed that previous F9 problem solutions have _not_ been advertised until they were carefully designed and fully tested and really ready to be implemented. I imagine that Nitzan has noted the issue and will address it more fully as time becomes available.
I would think that the OP would choose an alternate route on his own at this point, having found that he can not currently use a particular F9 route. Repeatedly throwing oneself at a brick wall in the belief that one will be able to go through it seems pointless to me.
reply to Mango
you and every other employee of a company. unless you work for Nitzan.