Pleasant Hill, CA
reply to nishiko7
Re: Customer service does it again I neglected one glaring thing to mention. The main motivator for caps is greed, yes, but specifically, their fear of having too many TV Cable cord cutters. This is a valid concern, but trying to resit the trend will delay it, but in the end will be futile. It's better to dedicate your resources into truly adjusting. No industry that I can think of has yet been successful in fighting against the forces of the Internet, at least not in the mid-to-long term.
ADAPT. You may not make AS MUCH money as accustomed, but you'll likely still be a profitable, going business if you do. The alternative could be worse, and likely will be, at least in the long term (for companies that don't adapt fast enough).