US Cable Support > Comcast HSI > The Bandwidth Limits/Congestion Management Topic

reply to IPPlanMan

Re: IPPlanMan considers the business tier

So is that the reason that the 250GB cap is where it is? Facilitates the upsell? We can't seem to get an answer from Comcast on the how or why 250GB was picked, or what makes it constitute excessive use. My whole point is that Comcast's residential tier capacity is being outpaced by the technological capabilities of the end equipment. The need is growing... but as Sofa said, "market differentiation". Keep the people capped at 250GB, and they'll think that's all the internet is... TV is for TV, Don't use Netflix Streaming... Instead use OnDemand/Premium channels.

It's not "differentiation" as much as it is "channeling" growth on Comcast's terms and service products. The cap lets them do that without really having to compete.
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• Many ISPs are picking a threshold as a commercial differentiator. Comcast is probably the highest with a threshold.
• I and many people use all the services you specified including TV streaming within the cap. I believe Netflix would probably say they are very successful within all the "excessive limitations" you claim.

As usual you twist others words, state corner cases, make speculative statements and fail to answer the questions posed.

Should you pay more if your service usage costs more than what you are billed for? Or should all the "email checkers" fund your usage?

reply to IPPlanMan
No, its the service offering available to residential customers. Comcast does provide an option for customers who have a higher requirement for bandwidth, their business service offering which you can subscribe to even at a residential location. The other option is to find another provider, which as you state you are in DC might be Verizon FIOS in the next couple of years. However, I also would be willing to bet by the time that installation option is available to you Verizon will have some sort of mechanism in place to differentiate their residential offering with residential usage patterns from their business offering with their typical usage patterns.

You are claiming Comcast is wanting to -force- people to remain with their traditional video product, but ironically, out of the video providers in the US Comcast happens to be the one making the largest effort to give people a certain amount of choice. Granted, its not quite open access or total choice yet, but it is closer to that than any other provider I believe.

reply to Sofa King

Are you wanting to discuss something about metered billing not already covered?

From the first post:

Metered Billing?
»Metered billing system, discussed many times
»If metered, What cost would you pay?
»Metered billing again
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reply to IPPlanMan

reply to IPPlanMan
We pay too much for HSI depending on what is provided. Speed is fine but the cap is not. I have no issue paying more for the business class, which I do, given the lack of competition and available alternatives, HOWEVER, the fact that that people have been kicked off even after trying to upgrade to this higher class service is an issue, not to mention our buddy from the "abuse" department and the lecture.

No one is forcing anyone to use Comcast. If you don't like their terms or the way they do business, then don't use their service.