Cocles
@sbcglobal.net
| [Line Problem] Switched to Dry Loop; Now having Sync Problems
1) Which AT&T DSL Package do you have –
Elite (6.0Mbps down)
2) Which modem brand and model do you have?
Westell (no obvious model number). Acquired it about 6 weeks ago. Stand-alone modem. No built in router.
3) Are you using a router? If so, provide the brand and model.
Yes. Airport Extreme
4) Is your PPPoE login info (username & password) entered in the modem, in your router or do you use PPPoE software?
Currently in my router with the modem in bridge mode.
5) Describe the lights on the modem when the trouble occurs.
DSL light turns red for two seconds. Then blinks green. Then back to solid green.
6) Confirm that you’ve checked to ensure that ALL devices plugged into the wall jacks serviced by your DSL phone number (except the DSL modem) have filters fitted.
Confirmed.
7) Confirm that you’ve powered off the modem and started it again and whether or not that made any changes with your problem.
Confirmed. No change.
8) Do you hear any type of noise on the DSL phone line or any other unusual telephone symptoms?
When I had a land line there was always it wasn't the clearest signal I've ever had. It wasn't the worse either, and my DSL worked fine. With the dry loop I hear nothing. I'll double check though once my land line phone is re-charged.
9) Provide line stats as follows…
Click the link for option B would not pull up any results/website.
The Story...
Last week I got rid of my land-line phone + DSL and switched over to a Dry Loop DSL. After switching to the dry loop, I have been plagued with one specific problem: My DSL loses sync for two seconds. This of course plays havoc with downloads, let alone online gaming.
The loss of sync can happen once every few hours, or even several times over just a few minutes. It used to seem to only happen at night, but now it is completely random, and if anything becoming much more frequent.
I have tried two different phone chords, with no effect. I have also tried two different modems, as I own both a new Westell as well as a new Motorola DSL modem. I have tried all available PPoE options with no effect. What I am doing has no effect. I could be using a word processor on my Mac, or playing a game on my PC. It makes no difference.
AT&T support is one step short of useless. Since this is the ranty bit, I'll try to keep it as condensed as possible. The plan was to drop my land-line on Tuesday and setup my dry loop on Wednesday. My land-line went down 12 hours early. My dry loop was not set up until Friday. Either no one showed up on Wednesday, or the maintenance guy had no idea what he was doing as he never bothered to actually come to my home and set up the line. The couldn't schedule another guy to come out until Friday. I have been on the phone with Tech support not one, not two.. but six times so far. I scheduled a third maintenance man to come out this week on Wednesday. If he showed up, he only mucked around with the box on the street, as he couldn't be bothered to call me or knock on my door. Pathetic. Pathetic. Pathetic.
AT&T has no idea what's wrong. The last tech support person I spoke to went "off script" (his own words), and told me that dry loops are much more sensitive to line interference than standard DSL lines.
My speed is fine. Although it dropped about 1 Mps down to 4.8 Mps when I switched to the dry loop.
I will be calling their complaint department on Monday in the hopes of actually acquiring some real customer service.
Any suggestions as to what I should ask/tell them? Any suggestions as what I can do to fix my once working, no broken DSL internet?
Questions?
Help me Obi Wan Kenobi, you're my only hope. |
